NewDay Bewertungen 

I have always believed that trust is not built with grand promises. It is built quietly, over time, through consistency, reliability, and the small daily decisions a company makes when dealing with its customers.

Sadly, my recent experience with Marbles has left me genuinely disappointed.

I have been a loyal customer. I have used the card responsibly, made purchases for both personal and business use, and, most importantly, I have maintained a good payment history. I have not treated the account carelessly. I have not played games with payments. I have respected the agreement, paid on time, and used the card as a trusted financial tool.

Over time, Marbles appeared to recognise that. I was given credit limit increases, which naturally made me feel that my responsible use of the card was being noticed. Then, more recently, I was offered a credit limit increase up to £7,200. I was told I could activate it immediately or patiently wait until 11 June.

Now, patience is a rare thing these days. I was in no rush. I did not desperately need the increase. I simply thought, fine, I will wait. After all, when a company offers something formally and clearly, one expects it to remain available as stated.

But then the days passed. I checked the account randomly, only to discover that the offer had quietly disappeared. Withdrawn. Gone. No proper explanation, no clear reasoning, no courtesy, no professional communication.

Naturally, I contacted Marbles to ask why. I was not angry. I was not demanding. I simply wanted to understand what had happened.

The response I received was embarrassingly poor.

I was told there was no reason. No real explanation. No meaningful attempt to look into it. No respectful acknowledgement that this was confusing or disappointing for a loyal customer. Just a short, effortless answer that made the whole situation feel like some strange joke played at my expense.

And that is the part that bothered me most.

It was not simply that the credit limit increase was withdrawn. Companies can review accounts, change decisions, and manage risk. I understand that. What I do not understand is offering a customer something, asking them to either activate it immediately or wait until a specific date, then withdrawing it without explanation and responding as though the customer is silly for asking.

That is not customer service. That is not professionalism. That is not how you treat someone who has shown loyalty, responsibility, and a strong payment record.

A credit card company should understand that customers are not just account numbers moving across a screen. We are people. We make financial decisions based on the information given to us. If you offer a limit increase, give clear instructions, then remove it without explanation, the least you can do is provide a proper answer.

Instead, I was made to feel embarrassed for even asking.

For a company dealing with people’s finances, that lack of care is deeply disappointing. Trust is delicate. It takes time to build and only one careless interaction to damage.

I hope Marbles takes this feedback seriously. Loyal customers deserve better communication, better explanations, and a little more respect when decisions are changed without warning.

I did not expect special treatment. I expected basic professionalism.

Unfortunately, on this occasion, Marbles failed to provide it.

Unable to contact and complete online applications, several emails sent. No response, no way of contacting a team

It has easy accessibility, top notch customer service, simple, unambiguous communication and overall impressive service.

Well informed at all times never had a problem with you

Fantastic service, user friendly app, easy to navigate around, easy portal to see statements, transactions and make payments, as long as payments are made on time they offer you credit increases, regular updates on offers, application was very quick and my card arrived very soon after

Good customer service and clear communication. Quality range of offers in app.

Iam very happy with my card

Great Company
Very Helpful
The App is great Can do all that I need to do via the App 👍👍👍👍

Quick easy decision very helpful know where I’m up to

I’m really glad to have Aqua as my financial aid. It’s safe and easy to use. Thanks Aqua

They are very helpful, and respectful to your situation and needs,also very empathetic, been impressed with aqua

easy to use. helpful staff though I rarely need to contact them.

Easy to keep check of spending , very happy

New Day have taken over Argos as Argos Pay, the ArgosPay app has been crashing. Payments with an android phone is causing Payments not showing. Yet they are quick to charge £12 fee. My bank has confirmed the payment has been made with the reference number. I will be closing my Argos account when I have cleared the arrears.

Aqua gives me the ability to purchase and budget easily with confidence and security

Everything
App very easy

Best Credit card Ever.... accepted everywhere....

Aqua is a life saver best credit card i have.