NewDay Bewertungen 

11.513
TrustScore 4 von 5

4,2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

NewDay are just as loyal to their customers' as their customers' are to them, making you feel extremely valued. All-round great service, if you use your credit responsibly you will undoubtedly be han... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

The service with this card is exceptional, like any sole trader cash flow can be a dream or a nightmare. Marbles (new day) app is easy to use unlike some of your competitors. If my credit limit incr... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

This is a great card. It's accepted everywhere, the interest rates are reasonable and the account is very easy to maintain. I highly recommend everyone get an Aqua card for their wallet/purse.

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I have been with Marbles for years and have never once had any issues. The reason I have cancelled my card is that I have a new one with my bank that gives me cash back for 1 year and is slightly ch... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Finanzdienstleistungsinstitut

Vom Unternehmen geschrieben

At NewDay, our business is focused on a single, clear and defining purpose: to help people move forward with credit. We provide nearly 4 million customers with responsible access to credit, underpinned by best-in-class customer service and exceptional user experience.


Kontaktinformationen

4,2

Gut

TrustScore 4 von 5

11.513 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,2

Alle Bewertungen

(11.513)

1.151 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Happy customer

Very helpful when you need to ring customer service, easy to use app and easy application process

4. Juni 2026
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Antwort von NewDay

Hi Irene, , Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan

Bewertet mit 5 von 5 Sternen

Aqua has been so good

Aqua has been so good. The app is easy to use. If I do use abit more on my card you do have the minimum payment + recommended extra payment. Now when this does happen it can be abit of a shock when u see the full amount. But you can just pay the minimum. But paying the Boosted payment really does help you clear your balance faster +more chance of getting offered a higher balance to use. Ive had about 4 increase balance offers you can accept or decline. Been so happy with the Aqua card and been a better rate than others out there.

4. Juni 2026
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Antwort von NewDay

Hi Andrew, , Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan

Bewertet mit 5 von 5 Sternen

Communication

Communication and easy to read app

4. Juni 2026
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Antwort von NewDay

Hi there, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan

Bewertet mit 5 von 5 Sternen

Amazing customer care and service

Amazing customer care and service, with excellent credit limit increase awarednes. Simple, effective and straightforward system. Nice to do business with and always there when you need it the most

4. Juni 2026
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Antwort von NewDay

Hi Akim, thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Thanks, Michelle.

Bewertet mit 5 von 5 Sternen

As long as you make payments on time…

As long as you make payments on time you can improve your credit score,its a good card and very flexible have never had aproblem and you can use it anywhere

4. Juni 2026
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Antwort von NewDay

Hi Paul, thank you for taking the time to leave us a review. We're excited to have you on board 😊 Thanks, Michelle.

Bewertet mit 5 von 5 Sternen

Excellent customer service,all done…

Excellent customer service,all done online a quick smooth transition through out

4. Juni 2026
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Antwort von NewDay

Hi Alison, we do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊 Thanks, Michelle.

Bewertet mit 5 von 5 Sternen

I have various products with NewDay

I have various products with NewDay and couldn't be happier. The app for each product, the notifications, the transparency and ease of use, make my everyday finance management, so so easy.

4. Juni 2026
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Antwort von NewDay

Hi Jill, thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Thanks, Michelle.

Bewertet mit 5 von 5 Sternen

Five Stars

Easy, straight forward, hassle free

4. Juni 2026
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Antwort von NewDay

Hi Michael, thank you for choosing us as your card provider - and for leaving us a positive review! Thanks, Michelle.

Bewertet mit 5 von 5 Sternen

Very good point

Very good point

4. Juni 2026
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Antwort von NewDay

Hi Gilvan, thank you for choosing us as your card provider. We're pleased to have you as our customer 😊 Thanks, Michelle.

Bewertet mit 1 von 5 Sternen

Since taking over from argos theyve…

Since taking over from argos theyve been absolutely awful. They did not take my direct debit despite saying they would. This resulted in a missed payment so I just paid it all off and told them to close the account.
Ive now received an email asking for another payment. I cant get through to them so I just decided to pay to get rid of them but I cant, the app won't let me. Unable to talk to anyone and chat is not working.
Absolutely awful.

Edited to say- thank you for the automated/cut and paste reply. If you bothered to read the review then you would have seen that I stated I cannot get through to you via chat or phone.

4. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von NewDay

Hello Michelle, thank you for sharing your review. I’m sorry to hear you’ve had difficulty with this. We value all feedback and are continuously working to improve our products and services. Please get in touch with NewDay’s dedicated team on 0333 240 8002, and they’ll be happy to discuss any concerns. The opening times are Monday to Friday 9am to 6pm, Saturday 9am to 4pm, Sunday – closed. Best, Audrey

Bewertet mit 5 von 5 Sternen

Who I spoke to was very helpful no…

Who I spoke to was very helpful no problem at all but I still cannot go any further than I was it keeps sending me back to the beginning

2. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von NewDay

Hello Lesley, thank you for choosing us as your card provider - and for leaving us a positive review! Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you. Please reach out to our Customer Service team on 0333 220 2532 at your next convenience. Kind regards, Audrey

Bewertet mit 2 von 5 Sternen

Amending APR and good credit

Dear NewDay Finance,

I am writing regarding the APR currently applied to my account.

I have maintained my account responsibly, made payments on time, and continue to demonstrate good credit behaviour. Following discussions and guidance relating to responsible lending and customer treatment within the UK financial sector, I believe it is reasonable for long-standing customers with positive account history to have their interest rates periodically reviewed.

Given my payment history and responsible use of credit, I would like NewDay to formally review my APR and consider whether a reduction would now be appropriate.

I would appreciate written confirmation that my account has been reassessed and an explanation of the outcome of that review. if you believe they are not treating customers fairly or not properly reviewing accounts.

4. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von NewDay

Good Afternoon,

We appreciate you taking the time to reach out,

Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.

Please can you reach out to our Customer Service team on 0333 220 2532 or via chat in the app (More > Help & Support > Contact Us > Contact Details) at your next convenience. The team will have full access to your account and will be happy to help.

We hope to hear from you soon so that we can get this resolved for you.

- Kenith

Bewertet mit 5 von 5 Sternen

Fantastic customer service very helpful…

Fantastic customer service very helpful so kind and friendly

31. Mai 2026
Bewertung ohne vorherige Einladung
NewDay-Logo

Antwort von NewDay

Hi there, We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊 best, Elan

Bewertet mit 1 von 5 Sternen

Made a payment early to my account and…

Made a payment early to my account and being penalized what a bunch of jokers ???!!!I don't know why argos changed.Apprently since the new change it has changed my payment date to cause this issue I am not happy and want you to pay through a bloody app I am tired of using apps I will not let this issue ruin my patience with customer service everything now extremely poor... Awful 😞And I can see most people are complaining about the same issue I am very angry I will sort out the account as soon as possible and close it they are not doing a good job so far with the change over customer service lacking as so many people have complained about the same issue I raised this is how people go elsewhere to use other services...it is a shame argos is no longer in control of this matter.

2. Juni 2026
Bewertung ohne vorherige Einladung
NewDay-Logo

Antwort von NewDay

Hello Mindful Eating,
I’m very sorry to read that you’ve not had the experience you expected with us, I appreciate the time you’ve taken to write the above. With regards to what you have mentioned, I would like to pass your concerns on to our Specialist Team to review. I've sent you a private message and if possible, please may you provide:
- A reference number (your account number or postcode)
- Your email address
- Your phone number
- Your full name
We hope to hear from you soon so that we can investigate these concerns in more depth. As this is a public platform, we’re unable to discuss account details over here, which I trust you appreciate.
Take care,
Claire

Bewertet mit 5 von 5 Sternen

Marbles a good card great service easy to pay good offers

I’ve been with Marbles a long time I found them a great credit card better than my other card m! I had an issue which need assistance they could not have been better they helped me my problem and gave updates they where kind and caring and I found they always gave great rates after initial high rates offers are reasonable I like and recommend the card payment are easy I pay on time through the bank occasionally I pay through the month if I spend a lot as 2nd payment service is great and statements clear to read I recommend

1. Juni 2026
Bewertung ohne vorherige Einladung
NewDay-Logo

Antwort von NewDay

Thank you for leaving a review. We're happy to hear that you've had a positive experience with Marbles. Kind regards, Audrey

Bewertet mit 1 von 5 Sternen

Avoid at all costs!

They’ve taken over the Argos store card which used to work flawlessly.

These guys are terrible! Changed payment terms to 25 days meaning that all the direct debits which people set up will now be leaving the account earlier when they don’t have the money!

Also changed accounts to minimum payment, no doubt so they can make more money on APR charges but ‘hey, you’re paying less every month now right’

In my opinion, this behaviour falls far short of a trusted and ethical lender!

30. Mai 2026
Bewertung ohne vorherige Einladung
NewDay-Logo

Antwort von NewDay

Hi Lee, thank you for sharing your review. I'm sorry to read about the troubles you are having with this, and I appreciate the frustration that this has caused you. We value all feedback and are continuously working to improve our products and services. Please get in touch with NewDay’s dedicated team on 0333 240 8002, and they’ll be happy to discuss any concerns. The opening times are Monday to Friday 9am to 6pm, Saturday 9am to 4pm, Sunday – closed. Thanks, Michelle.

Bewertet mit 1 von 5 Sternen

Disgusted with the change over

I have an Argos card. Until the switch over it ran smoothly. This month the payment wasn’t taken and it seems in the change over the DD has been deleted. No email to say payment wasn’t due until 3 days after the payment was due. So the same day a late payment fee (all still without correspondence). Not happy at all with the change over. No doubt now a missed payment will show on my credit file even though the DD cancellation wasn’t from my part. I am disgusted

30. Mai 2026
Bewertung ohne vorherige Einladung
NewDay-Logo

Antwort von NewDay

Hi Annette, thank you for sharing your review.

I'm sorry for the trouble and the experience that you've had with us. I can assure you that we're a company that prides ourselves on a high level of professional service. I apologise that this hasn’t been your experience on this occasion. We value all feedback and are continuously working to improve our products and services.

Please get in touch with NewDay’s dedicated team on 0333 240 8002, and they’ll be happy to discuss this with you.

The opening times are Monday to Friday 9am to 6pm, Saturday 9am to 4pm, Sunday – closed.

Kind regards,
Josh

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

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