Did not come on time as advertised
Did not come on time as advertised. In the middle of a return for a refund with no response. I received it the day of the wedding and I ordered in 30 days in advanced and paid for expedited shipping. I returned in the following with less than 5 business days and it show ed received on their end a couple days after. I used the instructions that were given to me from them that they sent via email. It has now been over a week after the return was received and still no contact or sight of refund from my return and I have reach led out every day this week. Be careful ordering with this company they lack customer service and never delivers on time regardless of what shipping you pay for. Will be filing with the BBB and possibly small claims if they won’t be giving me my refund or even a response.
Antwort von Nevosuit
Hi John,
We are sorry that the communication surrounding your return and refund did not meet the level of service you should have received. We understand how frustrating it is to return an item and then wait for a clear update.
Your return has now been completed, and the refund agreed in our email correspondence has been issued to your original payment method. We have also sent you a confirmation directly by email. Depending on your bank, it may take a short time for the transaction to appear on your statement.
We appreciate you bringing this experience to our attention. Your feedback has been noted, and we are reviewing our after-sales follow-up process to improve the clarity and timeliness of future updates.
Sincerely,
Amy
Nevo Suit