Be very wary of purchasing anything…
Be very wary of purchasing anything from this business.
I purchased what I thought was a one-off $4.99 PDF guide. I did receive the PDF which I was going to read through over the weekend when I had time.
In the meantime I received an additional charged from Neuroflow for $70. I immediately checked my email for any information from the business and found that I'd been given access to a learning platform that I did not agree to join or authorise payment of.
I contacted the business and they did respond quickly to my email. Apparently the original $4.99 for the PDF was an initial entry into a monthly subscription. I did not at any stage read anything about signing up for an ongoing monthly subscription.
The customer service person Sofia insisted that this was stated at checkout but I know that it was not stated clearly at all as I never would have signed up for that. I am online savvy and honestly believed I was purchasing a one-off PDF guide.
The business did not provide any warning that I was going to be part of an ongoing subscription.
In the back and forth emails I was quoted the refund policy which applies to their courses only, not to the subscription. They refuse to refund me despite requesting within the 14 days stated in their T&C which I was only seeing for the first time in the email communications. These are not on their website or checkout where there initial purchase was made.
They did cancel my subscription upon request and have assured me no further payments will be taken from my account.
I am very unhappy about this, it is very sneaky and misleading and definitely not clearly stated anywhere at any point that purchasing the PDF was entry to an ongoing subscription.
I will try to reverse the payment made with my bank of a resolution can not be made from this business itself, which it seems will not happen.
I recommend not getting involved in any way with this business to avoid being scammed of your money.





