I really like neon Rose although I am probably not your normal demographic I'm an older woman. I love the longer dresses and the top's cardigans. Love some of the mini's but are to short for me. Love... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I've brought quite a few items of clothing from Neon Rose Store now they always have really unique items with inclusive sizing! They've always been really high quality, as described with quick, effici... Mehr ansehen
Everything I’ve ever got from Neon Rose has made my heart happy, their clothes are my krytonite! 😍 delivery is so speedy, often next day via Royal Mail which is top tier! And they plant a tree 🌳 wh... Mehr ansehen
Unternehmen hat geantwortet
I love the style of their Dobby dresses but the zippers are the actual worst. I have had one replaced and own two in different colours and both of them I need someone to zip me up in them because... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
From it's root's in Summer to layering outerwear, Neon Rose's contemporary style translates into premium designed custom prints. striking silhouettes and separates. Designed by the in-house team, for clean lines and understated cool. Follow us @neonrosestore
Kontaktinformationen
Vereinigtes Königreich
- neonrosestore.com
4,1
Gut
173 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
The experience is always made personal…
The experience is always made personal and very friendly. Good quality clothing and I love the fact that the sizes are for all shapes
9. August 2023
Antwort von Neon Rose Store
Hi Nelam, we really value your feedback! Thank you for your kind words and for your custom!
Absolutely incredible
The cardgian I bought is absolutely beautiful and incredibly made. My order arrived so quickly and I received updates for my tracking for every step which I haven't gotten from many big brands in a while whilst ordering online. 100% recommend this brand, will definitely be buying again, my new favourite brand!!
3. November 2023
Bewertung ohne vorherige Einladung
Feel scammed! Items not received no customer service
Items not received! Customer service ignored by my emails and I’m still to await where my stuff is and if I will get a refund of replacement. I do not recommend I feel like I have been scammed out of my money! Stay away from this company.
7. November 2023
Bewertung ohne vorherige Einladung
Antwort von Neon Rose Store
Good Morning,
I am so sorry you have not recieved your order and can reassure you that all customer service emails are checked daily. Please forward your query across to customer.care@neonrose.co.uk and we will resolve your issue for you this morning. My apologies for the inconvenience caused.
Antwort von Neon Rose Store
Hi Bryony. I am so sorry you feel our products have been miss advertised. We will share your feedback with our design team. All of our items are shot in house by us so we can confirm we do not mis advertise any of our items. I do apologise you feel this way, I would love to help you resolve this. Please can you email customer.care@neonrose.co.uk
Thank you for your feedback.
Cheap and ill fitting
Cheap and ill fitting. Unable to provide me with a returns label.
3. August 2023
Antwort von Neon Rose Store
Hi Rhi. We're so sorry you are disappointed with your order. We are happy for you to return your order back to us using our Royal Mail Returns Portal. https://www.royalmail.com/track-my-return#/details/6982
You can find all information on returns here:
https://www.neonrosestore.com/pages/returns
Warm regards,
Neon Rose
Really fast shipping
Really fast shipping, well packaged
Unfortunately the clothes are really terrible quality! The buttons from the jeans hadn't even been rebranded and were hanging off. Everything was really thin and odd fitting. Not worth the sale price let alone full price.
Ordered ots of designs but they were all awful
26. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Neon Rose Store
Hi Jay. We're so sorry you feel your clothes we're of poor quality! I have passed your feedback on to our design team. We hope you will feel differently about our new collection! Please can you email customer.care@neonrose.co.uk and we will help you resolve your issue. Warm wishes Neon Rose
The most wonderful clothing company
The most wonderful clothing company!
Ethical, female led and the cutest clothing! Also the customer service is the best I have ever known!
22. September 2023
Bewertung ohne vorherige Einladung
Antwort von Neon Rose Store
We appreciate you Fiona! Thank you!
I'm more than satisfied
I'm more than satisfied with my items they fit perfectly, and I will be ordering more, would recommend these clothes well made x
4. Juli 2023
Antwort von Neon Rose Store
Hi Mandy
Thank you for your kind feedback! We appreciate you and your custom. Team Neon Rose x
Fast delivery and fun styles
30. September 2023
Bewertung ohne vorherige Einladung
Antwort von Neon Rose Store
Hi Rebecca
Thank you for your kind feedback! We appreciate you and your custom. Team Neon Rose x
Sizes didn't match the order!
4. September 2023
Bewertung ohne vorherige Einladung
Antwort von Neon Rose Store
Hi Alysia! We're so sorry you didn't receive the correct sizes. Our customer service team are always happy to help resolve any order issues. Please be sure to pop them an email customer.care@neonrose.co.uk x
Such a caring company
The clothes are really pretty and excellent quality but it’s the way this company cares about the planet that’s really awesome so therefore I will continue to support you
4. September 2023
Bewertung ohne vorherige Einladung
Antwort von Neon Rose Store
Hi Laurene
Thank you for your kind feedback! We appreciate you and your custom. Team Neon Rose x
Returns nightmare
Unfortunately the issue of returning the item has been a nightmare. I ordered from Neon Rose in early June and attempted to return the item a few weeks later. I tried 3 different shops to return this and they all said there was a problem with the returns label. I emailed NR straight away and to this day there’s still no solution. Unfortunately they have not provided me with a working free returns label in 9 weeks and continually keep saying the issue should be resolved the following week - this has been over 2 months now. It’s tiring and the fact they won’t refund me if I return it off my own back is madness - they will lose customers 100%. A gesture of goodwill for this ridiculous inconvenience would go a long way. Alas, I’m yet to receive a solution. Not holding my breath that’s for sure.
7. Juni 2023
Antwort von Neon Rose Store
Hi Hollie. Thank you for getting in touch - we completely understand our current returns situation is not ideal and thank you for your patience currently. We are currently working on resolving our returns portal so that all customers can use our service at their utmost convenience. We completely understand the implementing of the portal has took longer than we set out and apologise for the inconvenience caused. You can check out the returns page on our site for all returns information. We have stated here that our returns policy has been extended for all affected returns or if you would like to return before hand you can send back with a courier of your choice. I hope this helps and thank you again for getting touch.
Best
Neon Rose
Great clothes but not impressed there's…
Great clothes but not impressed there's a problem with the returns company so you have to.pay for your own shipping . This should have been clearly.stayed before purchasing.
27. August 2023
Bewertung ohne vorherige Einladung
Antwort von Neon Rose Store
Hi Gemma
We are so sorry you're disappointed with your order. You can check out the returns page on our site for all returns information. We have stated here that our returns policy has been extended for all affected returns or if you would like to return before hand you can send back with a courier of your choice. I hope this helps and thank you again for getting touch.
If you have any further questions please do not hesitate to contact our customer service team. We are always happy to help.
Best
Neon Rose
Tacky clothes and terrible customer service
Clothes are horrendous, look nothing like the photos and awful quality. I have returned the order due to this and have still not received my refund of £90. I have emailed them on several occasions but they don't respond!
31. August 2023
Bewertung ohne vorherige Einladung
Antwort von Neon Rose Store
Hi Ashleigh. We are so sorry you haven't received your refund. All returns are updated daily by our customer service team. Can you please contact our customer service's with your order number and proof of postage? We will chase our return for you.
Best
Neon Rose
Antwort von Neon Rose Store
Thank you Sharon! So happy you love our product and service! X
These clothes are beautiful
These clothes are beautiful! The quality is great, the design is unique and the delivery was fast. I was attracted to Neon Rose for their sustainability focus, then discovered the clothes looked amazing. So happy with my purchases-thank you!
28. Juli 2023
Bewertung ohne vorherige Einladung
Order arrived promptly
Order arrived promptly. Gorgeous clothing range. Only problem was you are having issues with returns as it’s on going so I had to return some items an had to pay for the returns. So untill issue resolved won’t order again. Paying for delivery is not a problem but paying as well for returns isn’t what t want to do.
1. Juli 2023
Bewertung ohne vorherige Einladung
Slow and disappointing customer service
I had an issue with the colour running on a dress and the customer service was extremely slow and their solution was disappointing. My reply was ignored. Not thrilled!
6. Juli 2023
Bewertung ohne vorherige Einladung
One of my favourite brands!
Such cute summery clothes, great quality and really fast delivery too!
10. Juni 2023
Bewertung ohne vorherige Einladung
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.