Nelsons Bewertungen 

I accidentally placed an incorrect order and contacted customer service within 10 minutes of making the purchase. However, there was no immediate response from any staff member.

It took two days before someone finally replied. Communication regarding the return process then continued for almost 10 days, only for me to be informed in the end that the company does not normally have a return policy, and that if I truly wanted to return the item, I would need to send it back by post at my own expense.

During this exchange, the customer service representative explained that she was the only person handling customer service and had to manage a very large volume of emails, and that she was trying her best. While I understand and sympathize with her situation, this experience clearly shows that the company’s customer service system is poorly structured and inadequate.

When I later asked for clearer instructions or alternative solutions, I was no longer able to contact anyone. Because of this lack of follow-up, I did not feel safe sending the parcel back, as I was concerned it might be lost with no responsible staff member available to track or confirm the return.

I strongly advise others to avoid purchasing from this company. The products are significantly more expensive than on Amazon, and the after-sales service is extremely poor and unprofessional.

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Message to Nelson Company

If your company does not have a return policy, this should be clearly stated from the beginning.

And if you do not have sufficient resources to properly staff a customer service team, you should not direct customers to contact customer service, as this only wastes time for both parties and causes unnecessary frustration.

The fact that I was able to find the items I was looking for, which are difficult to get these days, I'm glad you're storing them. And it was easy to order, and arrived on time. Thank you very much, I will order from you as gain in the future

I had emailed customer service twice regarding a lost parcel but nobody got back to me.

Fast Delivery. Polite respond towards inquiry with clear explanations.

Amazing people. Very helpful. The consuktant has Great insight . Very compassionate and conscientious.
Would definitely use again and recommend to other people.

Great products and fast delivery which I was happy to pay for to not buy from Amazon.

We received the genuine product at a competitive price with reasonable delivery time. Very happy as usual.

Efficient and always arrives when expected. Thank you.

Clearly written ordering site and speedily despatched.

Great service and products high quality .

Always very quick deliveries and always very securely packaged.

All was good but items were a little slow getting to me so I was over my cough before the arrived

Highly efficient as always. Extremely helpful and friendly staff.

Great customer service and prompt delivery

Ordering was simple and my item arrived quickly and well packaged. They delivered on everything we expect from a retailer.

Quick response to requests

Product exactly as described
Despatched promptly

Nelson’s homeopathic remedies have by far the best range of treatments. Delivered on time

Great product - as described and worked extremely well.

Fast, reliable and caring. Very good experience.