Nedbank Bewertungen 

am writing to express my disappointment with the level of customer service I experienced at the Diepkloof Square Nedbank branch.
When I arrived, I noticed an elderly gentleman sitting alone for a long time without any assistance. He was holding his medication in his hand and appeared to be waiting in discomfort. It was upsetting to see a vulnerable customer left unattended for such an extended period.
Although there were only two staff members assisting customers at the front, I observed several other employees, including Themba, Thabiso, and another female staff member, standing at the back without assisting customers. This resulted in unnecessarily long waiting times.
I also noticed two women who entered the branch and did not join the queue like everyone else. They appeared to receive preferential treatment, which created the impression that some customers are not treated equally. If there was a legitimate reason for this, it was not communicated to those waiting.
In addition, one female staff member was absent from the customer service area for most of the day, placing even more pressure on the few employees who were serving customers.
While waiting, I also heard other customers expressing their frustration. One woman sitting next to me said she was considering moving her banking to Capitec because of the poor service she had experienced.
I hope Nedbank management will investigate these concerns and take steps to improve customer service at the Diepkloof Square branch. Every customer deserves to be treated with respect, fairness, and efficiency, especially elderly clients who may require additional assistance.
I share this feedback in the hope that it will lead to positive improvements for all customers.

I had fraudulent transactions, three separate instances and at least for me the cases where resolved, for the last case though I was advised by the fraud department to change my account and open a different account where I can create virtual cards, I did this and my request to open the new account was declined.
To my shock I phoned customer care and was told I would have to phone South African Fraud Protection Services which I did after they provided the number, I phoned SAFPS and they stated that I was not listed with them and that as its a bank problem I need to resolve that with my bank they cant help.
I phoned Nedbank customer care again and the lady I spoke to told me I would have to phone SAFPS again as they are the ones blocking me from opening an account, I explained to her that I had called them and they even sent me an email stating that I wasn't listed with them, I however as she was insisting saying that there is nothing they could do to help me phoned South African Fraud Protection Services AGAIN and they told me to ask Nedbank to give me a reference number so they can check because on their side I am NOT listed,
I phoned Nedbank AGAIN the lady I spoke to said they could not provide a reference number n I then explained again what happened to me n the lady I spoke to this time put me through to Nedbank Fraud department, and the fraud department said they could not find anything on their side, the fraud case I had was resolved.. They cant find any listing with SAFPS and that they have no idea what the customer care department was talking about, which was quite frustrating, she said I should call customer care and tell them to phone them as fraud… I asked why I should facilitate this between them as they are one company,
then I emailed complaints and customer care no one even bothered themselves to get back to me, a day later I phoned again the 16/07/2026 the guy I spoke to to listened to my story and then despite all the information I gave him said he would have to phone SAFPS, he did that as I was on hold for a couple of minutes, he came back to me saying he also doesn't understand what happened and thought the fault was from the sales department, because the decline stated that I was a “risk” client as I was registered with SAFPS,I told him once again there was no such thing and even their fraud department confirmed the very same thing as SAFPS.
I asked how I was a risk as I was a victim of fraud 3 times separate incidents with Nedbank yet I as their client am the RISK, I then sent an email again to Nedbank requesting a reference number for the listing customer care claims I have with SAFPS as their own Nedbank Fraud department and SAFPS says there is no such thing… today I woke up to a mail saying I can now open the account to my surprise as I still have not had a response to my mails n I am still waiting for the reference number. So disappointed honestly!!!!!!

I made a complaint on Sunday of fraud activity in my account. An ott was debited an when I called to make a complaint I was blamed an said it was me that did it. The lady wasn't listening to me she made a judgment already. About 45mins later they tried to take money again out of my account. She blocked my app atleast so they couldn't take my money. I called the bank again an the gentleman asked me if I atleast screenshot it an luckily I did. I was advised to go to police station because I will need a case number. On Tuesday morning I had to go to bank to get a bank statement. I got a call from the same women saying they the fraud department said I made the ott an the case is closed I was told it will take 3 to 6 weeks. I was so upset when I went to bank just to find out the fraud department didn't know of my case an also I didn't give them my case number from police. I was blamed judgment was made on me my whole experience was the worse. Yesterday I was sent an email to say they looking into my case. So I had to go fight in the bank to get help. They don't even wanna give me more info to take to the police. Nedbank is the worse bank ever

Attention: Branch Management / Customer Relations Department

I am writing this email to lodge an urgent and formal complaint regarding the abysmal service—or lack thereof—experienced at your Lake View Office Park facility regarding the processing of Home Affairs biometrics.

My frustration with Nedbank has reached a breaking point. I was explicitly instructed—on two separate occasions—by staff at both the Nedbank Head Office and the Clearwater branch that once all details were completed on the Department of Home Affairs website, I was to proceed directly to the Lake View Office Park location to finalize my biometrics. I was further informed by your own staff that, as a Nedbank client, no appointment was necessary.

Upon arrival at the Lake View facility, I was met with total unprofessionalism. The staff on duty were not only entirely unwilling to assist but displayed a complete lack of regard for the function they are supposed to be performing. It is utterly unacceptable that I was turned away after following the specific instructions provided by your own representatives.

The management and operation of this facility are, frankly, putrid. It is clear that the individual in charge of this office is incapable of managing even the most basic administrative requirements.

I am tired of writing complaints regarding employees who are ignorant of the very products and services they are tasked with facilitating. Nedbank’s systemic inability to provide basic service, coupled with a complete lack of understanding of customer relations, has rendered this institution entirely useless.

This situation is a direct reflection of the deteriorating standards within your organization. I expect a formal, detailed explanation as to why your staff at Head Office and Clearwater are providing incorrect information, and why the Lake View facility is failing to assist your existing clients as promised.

Do not send me a generic, automated apology. I require immediate confirmation that this issue is being escalated to senior management and an explanation of how you intend to rectify this failure.

I expect a response immediately.

At Nedbank, where in the branch or by phone, there is absolutely no rush to assist customers. It is truly worse than Home Affairs! One thing is certain - Nedbank does not respect its customers time, nor feel any pressure to manage processes efficiently. As I write this, I have been on the line for more than an hour, trying to establish why my home loan balance is increasing rather than decreasing, and have been pushed from pillar to post, with no reasonable explanation given. Clearly, it is necessary to escalate - if one can find anyone who is willing to assist.

I rate Nedbank 0 not even 1. Every month you take my money like nobody's business. Mnxiiiim I hate this bank shem with unnecessary charges. If you ask their consultants, they will lie Infront of you and chase you away.

Samu, at Nedbank Sandton City, helped me close my account. Thank you for your helpful, professional and efficient service. You’re a star!

Nedbank Insurance is bussy with FRAUD.
They have started with debit orders twice on my account for services I have not applied nor give my permion to.

They only give the Sorry and will look into it BS. Ps thats after struggling for hours to get hold of someone assist. Currupt MF's

I am extremely disappointed with the service I have received regarding the unexplained missing funds from my account.

To date, no one has been able to provide me with a clear explanation of where my money has gone. This is completely unacceptable. As a customer, I expect my bank to safeguard my funds and to investigate discrepancies thoroughly and transparently.

What has made this experience even worse is the treatment I received from one of your representatives, Mark from MFC Vehicle Finance. He was dismissive, condescending, and showed no willingness to assist in resolving my concerns. That level of customer service is unacceptable, especially when a customer is reporting missing funds.

I have completely lost confidence in your institution. Between the unexplained transactions, the lack of accountability, and the poor customer service, I no longer believe my finances are in safe hands.

If this matter is not urgently investigated and resolved, I will be moving both my personal and business banking relationships elsewhere. I also reserve the right to escalate this matter to your Complaints Resolution department and, if necessary, the relevant banking ombudsman.

I expect:

* A full investigation into the missing funds.
* A detailed explanation of what happened.
* A written response addressing my complaint.
* Appropriate action regarding the conduct of the staff member involved.

I look forward to your urgent response.

Absolutely worst bank - cant cancel insurance, steals my money that I do not owe them and then expect me to beg for my money back, I have spent month trying to cancel debit orders and get my money back - to no avail - 0 stars !

Disappointing experience with Nedbank regarding the handling of a credit facility issue.

I discovered missed-payment entries reflecting on my credit profile for a credit card account that I believed was no longer accessible. My concern was not simply about payment responsibility, but about the lack of communication, the account status, and the impact these entries had on my credit profile.

I raised a formal complaint after discovering the issue and requested clarity on why missed payments were recorded, why I was not made aware of the situation earlier, and why a missed payment was reflected despite receiving a courtesy call from Nedbank advising that the account had been settled.

While my complaint was acknowledged and assigned a reference number, I felt that the responses focused mainly on payment responsibility rather than fully addressing my concerns around communication, access to the facility, and the circumstances surrounding the reporting.

I am still awaiting a full explanation, including communication records, account history, and clarification regarding the missed-payment entries.

This experience has been frustrating, as issues affecting a customer's credit profile should be handled with transparency, clear communication, and care.

The worst bank ever, I regret why did I choose them.

I have applied for a personal loan Monday 15th of June 2026 in the morning and am still waiting and the money even now, I should have went to better bank, why am I still waiting for that money 5 days after.

Nedbank I regret banking with you.

Account paid up and Nedbank do not do their job to close the account and remove you from the credit burua. Pathetic Service.
I was contacted again on my Nedbank personal loan account. The account was sold to the Nimble group. I received a loan settlement letter from them for the amount of R56,899.20 on the 16 April 2026.

The full amount of R56,899.20 was paid in full on the 30 April 2026 into Nimble Credit Solutions account.

Till to date I am struggling with Nedbank to remove my name from all the credit buraus. I have forward multi-pal times proof of payment to Nedbank and it seems to me that the people from Nedbank do not want to do there part and work to get this amount allocated towards the account.

I forward emails to Riaan Patterson & Scelo Thejane multi-pal times and according to his last email it stated that "Unfortunately we do rely on feedback from the recoveries team which creates the delays, however, as confirmed to you this morning the matter was escalated to the recoveries management for urgent feedback".

Why is that, that I must wait for the recoveries team to decide to inform him that they received the money and that the account will be removed from my ITC. As I am feeling now, is that my money was "******" as it is nearly 2 months now and the amount is still not allocated to the account.

I even tried to get it removed from my credit profile by login a dispute and at the credit burau but the "recoveries team" just forward the "old Judgement" to them.

NEDBANK, I OWE YOU NOTHING. If this is not resolved with the period of today and I receive a letter stating that the account has been paid in full and that my name is removed from all credit buraus, I will be forced to contact my lawyer and also all the mayor newspapers to provide them with all my evidence and to inform each and every customer that is dealing with NEDBANK to be on the look out.

This is really not the way to go forward but I have no other choice. R56,899 is a lot of monies which I paid towards this account and the people working at NEDBANK are too lazy to do their job and get an account closed, but to get you listed, that is a while other story, they cannot wait to do so.

I am awaiting a formal e-mail from the CEO of Nedbank stating the next steps to be done going forward. If this is the way Nedbank want to do business, then I will never use them for financing.

Enough is now really enough, waiting nearly two (2) months for an account to be closed, really! If I do business with my clients like Nedbank is doing, then I would be fired a long time ago.

NEDBANK INTERNATIONAL TRANSFER FAIL THEN TAKE over 3 weeks to be recovered!
Nedbank customer response to this was to state oh this happens all the time!

Worst bank ever so incompetent and bad service

I have paid up a Nedbank account that the firm handled atrociously. About a month later, the company won't give me a paid-up letter. I am being sent from pillar to post.

28 May 2026

To: Nedbank Management
Subject: Formal Complaint Regarding Gross Negligence, Failure to Assist, and Potential Financial Liability

Dear Sir/Madam,

I am writing to formally express my absolute dissatisfaction and concern regarding the unacceptable service and treatment I have received from Nedbank over the past two weeks.

I have been a long-standing client of Nedbank for many years, as was my late mother, who sadly passed away on 11 May 2026. Despite notifying your institution of her passing and raising urgent concerns regarding her account remaining active, I have experienced nothing but delays, refusals, and an alarming lack of assistance from your staff and management.

Over the course of the past week, I have personally visited three separate Nedbank branches in an attempt to resolve these matters. I specifically requested that my late mother’s account be frozen immediately to prevent debit orders and any possible fraudulent activity from taking place. Despite clearly explaining the urgency of the situation, no meaningful action has been taken.

I further requested access to account statements in order to verify whether any unauthorized transactions had occurred. This request was refused, despite my providing a signed letter from my mother authorizing me to act on her behalf prior to her passing.

In addition, I have attempted to close my own personal Nedbank account due to the poor service I have experienced. However, I have continuously been given the runaround for the past two weeks. I have physically attended branches, provided my identification card, completed biometric verification through thumbprint scanning, submitted emails as instructed, and complied with every request made by your staff. Yet after every submission requesting immediate closure, I am simply met with additional forms, further delays, and no resolution.

I have also made numerous calls to branch managers, whose contact details I have retained for record purposes. To date, the conduct of your institution reflects gross inefficiency, poor communication, and a complete disregard for customer care and urgency in handling sensitive matters involving a deceased client’s estate.

Please take note that should any funds be missing, unlawfully debited, or fraudulently removed from either my late mother’s account or my own account due to Nedbank’s failure to act after being formally notified, I will hold Nedbank fully liable for all financial losses incurred.

As a business owner myself, I find it deeply concerning that an institution of Nedbank’s size and reputation operates with such levels of incompetence and disregard for loyal clients. Public trust in financial institutions is built on professionalism, efficiency, and accountability — all of which have been severely lacking in this matter.

Should this issue not be resolved immediately, I reserve my right to escalate this matter further through formal legal channels, regulatory authorities, public consumer platforms, and social media. Word of mouth and public accountability remain powerful tools, and consumers deserve to be informed about the treatment they may expect.

I request urgent written confirmation regarding:

The immediate freezing and review of my late mother’s account;
Full disclosure regarding any transactions processed after notification of her passing;
Immediate closure of my personal account as requested; and
A formal explanation for the delays and failure to assist.

I expect a response without further delay.

Yours faithfully,

Taryn Barnard

Morning I am so sad about nedbank I opened account on the 29 of April my account is not working I got to the branch so many times they don't help me and they don't explain to me what is happening i have money in that account and it's my first time opening nedbank am very disappointed

Its been more than 3years since I started receiving my child support grant and I am not happy at all.. Nedbank over charges and have many other unkown momey out transaction..its like we pay for even seeing the name nedbank...I so haaaaaaaqte it..tell me why someone sent you a mere R200 only for it to appear 5days later and short with R59...what are so many deductions for...Im done..I hate nedbank.

If you are a business owner or an individual looking for a reliable financial partner, take this as an urgent warning: Stay as far away from Nedbank as possible.

After years of loyal business with this pathetic excuse for a commercial bank, they managed to paralyze my operations in a single day due to sheer internal incompetence. I received a FICA renewal notice on the banking app and completed it immediately. Instead of processing it, Nedbank arbitrarily slapped FICA restrictions on my account today, locking me out of my own funds.

Trying to get this resolved was a descent into bureaucratic hell. I contacted the call center three separate times, only to be met with useless, clueless telephonic representatives who are entirely incapable of resolving basic administrative issues. They are clearly just bodies filling seats, unable to provide a single shred of actual help.

When I finally tracked down my supposed "Relationship Banker," Mokone Robert Motsoane—who effectively had to be raised from the dead after ignoring two explicit instructions to contact me earlier today—he had the absolute audacity to casually tell me he was "busy with due diligence." The utter arrogance and lack of urgency is staggering.

This is how Nedbank treats long-standing clients. To them, you are a nobody, a fool to be ignored while they restrict your account and cripple your business without a second thought. There is zero customer care, zero competence, and zero respect.

I demand that Nedbank immediately remove Mokone Robert Motsoane from my portfolio and assign a relationship manager who possesses a baseline level of empathy, professionalism, and basic communication skills. If this shambles of a bank cannot resolve this immediately, I will be moving every single one of my business and private accounts to an institution that actually understands service delivery.