I placed an order through their website 2 weeks ago. Our card was charged, and we received a confirmation email that the order was received. But no shipment has arrived. I emailed customer service 3 d... Mehr ansehen
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Das sagen Bewerter
Non-existent customer service. For what’s supposed to be a premium brand ($12 deodorants) they treat is like a discount chain. No replies to my emails. Subscribed for a deodorant subscription. Says... Mehr ansehen
Worst!!! Pumps dont work at all!! Customer service? What customer service!!! No reply its been 4 days since I emailed. Not even a courtesy oh so sorry we took your money! Nothing!! I swear I will neve... Mehr ansehen
I love this company! After 40-years of trial-and-error with deodorants that didn’t work for me - including Rx deodorant that chemically burned by pits pretty badly - I happened upon Native deodorant o... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Native's aim is to create healthy and natural products that humans use everyday. Our first product is Native Deodorant - a popular, USA handcrafted deodorant that is aluminum, paraben, talc, propylene glycol, and phthalate free. Aluminum is a toxin fou...
Kontaktinformationen
Bush Street 225, 94104, San Francisco, Vereinigte Staaten
- nativecos.com
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Das haben sich andere Leute angesehen
4 stars for their products
I really love Native’s products. It was important for me to find a cruelty free brand a few years back, and when I stumbled across Native I gave it a shot. (While I understand that Native was bought out by a “parent” company, P&G, which is not cruelty free, it’s still important for me to support a cruelty free brand. Hopefully to show a need and desire that major companies can follow behind.) I will say when I first shifted to their deodorant it took about a week for it to work. I don’t know if it was my body adjusting or what, but initially I didn’t think it was going to cover my needs as I am a heavy sweater. Now it’s the only deodorant I use, and I love many of their scents. Especially the eucalyptus and mint, which has always been my favorite combination of scents. I use their facial wash, body wash and numerous products, and I have always been satisfied. The big downside to these products is the increase in prices. $12 for a stick of deodorant is a bit outrageous. I love their shift to plastic free tubes, but they need to work on their prices somehow. I don’t see many individuals shifting to a new brand and wanting to pay those prices, or loyal customers like myself who feels like I’m breaking the bank when I stock up. I’ve read many reviews speaking of the lack of customer service, and I can’t say that I’ve had that problem, because I haven’t had any issues that merited me having to reach out to Native. My packages have arrived with the products I’ve ordered, tho maybe a few days late. Overall to sum it up, I’m very much satisfied with their products, but unhappy with their increased prices. If they keep increasing, I foresee having to find another brand, which I’m not looking forward to doing. I think Native might need a new shift in direction beginning with looking out for their customers first, instead of pumping out new products, marketing and scents constantly.
Overpriced and too many ads
Overpriced and too many ads. In today’s economy they really think they can sell a $20 roll on deodorant? That’s delusional and socially disconnected. It doesn’t matter if it’s organic or not. This isn’t a product for the everyday person who can’t afford a meal. This is crap
Excessive advertising.
Not a bad company but I would get Native ads very rarely. AS SOON as I placed an order with them the only ads I get besides tinder and bumble (which I deleted) is for Native. Fix. Your. Marketing. Stop shoving your products down my throat as soon as I actually buy something from you.
Causes Hair loss and Hives
Brought this product at Target...Really liked the idea of the product when i first brought it , Unfortunately after a month in of using , my hair has started falling out, scalp is super itchy from the shampoo and my skin has broken out into hives every time i use the body wash. Really thought this product was natural... After a visit to the dermatologist and two days of using different body wash my hives have completely disappeared... Some hidden Ingredients for sure beware when buying 👎🏼
It works!
I love Native deodorant. I do not like the new cardboard containers. Sometimes they are so tight you can't pull them off. I have struggled with two different containers. I have had to shove the product up with a brush handle. I am also retired and your pricing with inflation is not doing your customers any favors.
Watch out! Stains skin and clothing!
I love the fragrances of their deodorants, but they have stained my underarms terribly, with a dark brown! When I complained they blame it on the toxins of my own sweat, even though I've never had this side effect before in 50 plus years of using deodorants! I really don't think they did enough product testing
Think Twice before You Order
Not all that. I seen an ad on Tik Tok checked it out so I Ordered it. Sorry I did. They have a 3 pack deal so I ordered 2 Spiked Egg Body Wash and 1 Candy Cane Body Wash. Box got her Opened it Up and Got ONLY 1 Spiked Egg and the Candy Cane Body Wash. Called there Phone Number No Answer. E-Mailed them Twice totally Ignored. These Online Companies are all the same .Take your Money Ship the Wrong $hit and Never get back with you. From Now On I will buy in the Store Not go through this Crap. I hate Ordering Online it Sucks.
Very disappointing to see the downfall of Native
Been using Native for years, but I don’t think I’ll continue. The sugar cookie scent is my favorite, but this year, they are clearly selling product made last year. The deodorants I received have all turned brown due to their age. I wouldn’t mind, but the problem is it leaves brown marks and stains on my shirts. I don’t think it’s unreasonable to expect to receive the product as advertised on the website, white deodorant that isn’t a year old and won’t discolor my clothing. Native customer service has been unhelpful so far, “These cosmetic changes do not impact product efficacy (e.g. malodor protection) or scent, and the product will perform as expected.”
I don’t know what to say, I can’t use this product because it discolors my clothing. That sounds pretty defective to me.
I love the deodorant-price tripled.
I love the deodorant! (I’m a pretty “mild sweater”) The price went from $6 at Target to $18 at Walgreens in less than a year.
native good working form amazon and…
native good working form amazon and with give invoice
Native used to be my go-to, No longer the case!
Native used to be my go-to brand years ago. Slowly over the last year I have tried to give them another chance after they messed up my order in 2022. In 2022, I placed an order for in-stock products, but after 2 weeks of never receiving anything I reached out. They finally got back to me (because I had to say something) and then told me it wasn't fulfilled because they were all of a sudden out of stock (I'm sure- after two weeks of putting out a new release... but my order was clearly not a priority). I told them to completely cancel it. And they blamed Covid in 2022 for their supply chain issues (lol). Well here it is, July 2023 and I figured surely they had worked everything out! But NO.
I ordered 10 days ago and after a week of no updates or a tracking number, I reached out to customer "support" and got the automated message. I replied that this is the second time I have tried to place an order and been burned by them. I was nice, and tried to simply ask when I can expect my order, but after 2 additional days with no answer from a real person, I made a case with paypal. I told them to just cancel my order. This is simply ridiculous. And I am trying a NEW company for my needs. One who actually appreciates customers. Never again Native... NEVER.
No Customer Service
Have subscribed for years but last month I received the wrong product. I have tried for three weeks to get some response from the company regarding this issue. I have received NO RESPONSE from Native and it does not have any phone number that I can find. Just an email that is never responded to. Love the product but without any service I had to cancel my subscription.
Love their deodorant
Love their deodorant, my entire family of 5 has completely switched to both native deodorant and toothpaste. I like their toothpaste and order it but I don’t have to have it. I HAVE to have their deodorant. I love it. The sunscreen is good too, but it’s my 2nd favorite sunscreen.
Buy their sunscreen!
Best sunscreen on the planet - zinc-based (ie, it actually works) and blends in easily. Best customer service on the planet - Julia writes back quickly and is very helpful.
Not worth the money
Not worth the money, used for just over a month until I gave up. Stained my shirts worse than antiperspirants, and I smell badly after the whole day at work. Embarrassing really knocked out my confidence had to stop using
I was told by friends that Native was…
I was told by friends that Native was great with their products. So, what do I do I bought their deodorant. They claim they're cruelty free. They're not! They were bought out by the BIGGEST company P&G which do test ALL their products on animals!!!!
SCAM company! I will never, ever buy from them again!
Great Products!!
Just received my first order! It was delivered within a week of ordering it, and everything smells absolutely amazing!
Once you become a repeat customer, you will lose that VIP feeling FAST!
Initially treated as a valued customer, they were quick to replace a leaked product. Subsequent shipments took longer and longer to "process" and even split with no explanation and waited weeks for the matching order to be complete. Contacted customer service, and was met with disconcern, and basically laid all the blame on the post office for the "delays" when it was 9 days to even ship (and 3 days to receive it once the post had it). Even exchanging emails they never accepted accountability for their own lack of action.
DO NOT order from this Company!!
I ordered a week ago and have not received the product...it has not even shipped. Correspondence only gets automated responses. I have been charged and can not find out when/if it will ever be fulfilled and shipped and I have opened a dispute with PayPal and am sending them all correspondence showing that I have not received the goods I ordered and am getting no where with trying to get any real answers from the company.
Products take forever to Ship
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