Got a booking promptly (within a few days of my old windscreen developing a crack), and the service was professional, friendly and fast. Within a couple of hours I was driving home with a shiny new wi... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnUnits 9 & 10 Doric business Park, Avon Way, Canal Road Industrial Estate, BA14 8FW Trowbridge, Wiltshire, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
A tricky job as the car was a newly launched BMW IX3 Neue Klasse and i don't think any had previously needed a new windscreen. The work was carried out quickly and efficiently with a little tech suppo... Mehr ansehen
Unternehmen hat geantwortet
Shout to the team in Trowbridge. May not be the largest depot but the ream there did a great job on my replacement windscreen. Replacement was quick and even noticing wiper arms had been swapped when... Mehr ansehen
Unternehmen hat geantwortet
I would have given 5 stars, but I was disappointed with the payment options as there wasn't a option to speak with a human being? I had to have 3 or 4 attempts at paying the excess. Once paid I was g... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über National Windscreens - Trowbridge
Vom Unternehmen geschrieben
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktinformationen
Units 9 & 10 Doric business Park, Avon Way, Canal Road Industrial Estate, BA14 8FW, Trowbridge, Wiltshire, Vereinigtes Königreich
- 01225-220-187
4,6
Hervorragend
321 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great replacement service
Really prompt, efficient and great replacement work, you'd never know the windscreen had been replaced. Other than zero stone chips anymore of course!
18. Februar 2026
Antwort von National Windscreens - Trowbridge
We're happy to hear that you found our replacement work prompt and efficient. It's great to know that you are pleased with the result! Thank you for your positive feedback.
Antwort von National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwort von National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
An excellent team who were very kind…
An excellent team who were very kind and attentive.
27. März 2026
Antwort von National Windscreens - Trowbridge
We appreciate you sharing that our team was kind and attentive! We are so happy you were pleased with our service.
Antwort von National Windscreens - Trowbridge
We appreciate your positive feedback! We are so happy to learn that the engineer was helpful and efficient and that you feel it was a job well done.
Quick and eazy
20. März 2026
Antwort von National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Friendly service with Great efficiency…
Friendly service with Great efficiency and job was completed very quickly
12. März 2026
Antwort von National Windscreens - Trowbridge
We appreciate your positive feedback! We are so happy to learn that you received friendly service, great efficiency, and a quick job completion.
Rapid
Was in first thing I'm the morning, took less than half the amount of time it was going to.
7. März 2026
Antwort von National Windscreens - Trowbridge
We're happy to hear that your morning visit was efficient and took less time than expected. Thank you for your positive feedback; we appreciate it!
all the staff were very professional…
all the staff were very professional and polite. The work was carried out in a timely fashion with no delays
13. März 2026
Antwort von National Windscreens - Trowbridge
We're happy to hear that you found our staff professional and polite! We appreciate you letting us know the work was completed in a timely fashion without delays.
VERY HELPFUL and supportive job done to…
VERY HELPFUL and supportive job done to a very high standard all radars reset perfectly definatly recomend trowbridge branch
19. September 2025
Antwort von National Windscreens - Trowbridge
We appreciate your positive feedback! We're happy to hear that you found our team helpful and supportive and that the job was completed to a high standard.
Shout to the team in Trowbridge
Shout to the team in Trowbridge. May not be the largest depot but the ream there did a great job on my replacement windscreen. Replacement was quick and even noticing wiper arms had been swapped when the last replacement was done. From dropping off to collecting was good with freindly and knowledgable staff and kept me updated on progress by phone.
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von National Windscreens - Trowbridge
We appreciate you taking the time to share your experience with the Trowbridge team. We're happy to hear that the replacement was quick and that the staff were friendly and knowledgeable. We're glad you were kept updated on the progress by phone and were pleased with the service.
Great service
Friendly helpful staff. Prompt and efficient service on the day and in dealing directly with insurance company/collecting excess prior to appointment. Frequent reminders and updates about appointment. Very good service.
28. Februar 2026
Antwort von National Windscreens - Trowbridge
We appreciate your positive feedback. We're happy to hear that you found our staff friendly and helpful, and that you were pleased with our prompt and efficient service and handling of the insurance process.
So helpful and on time.
24. Februar 2026
Antwort von National Windscreens - Trowbridge
We appreciate you sharing your experience. We are so happy that you were pleased with our helpful and on time service!
Very friendly respectful and efficient…
Very friendly respectful and efficient team in Trowbridge...especially important given the constraints of the premises. Would highly recommend
20. Februar 2026
Antwort von National Windscreens - Trowbridge
We appreciate your recommendation and are happy to hear about your positive experience with our team. We're glad you found them friendly, respectful, and efficient.
Excellent service,fast and efficient
Excellent service,fast and efficient. No fuss no bother, just done
14. Februar 2026
Antwort von National Windscreens - Trowbridge
We appreciate your positive feedback! We are so happy to hear that you received excellent, fast, and efficient service without any complications.
Staff friendly and knowledgeable
Staff friendly and knowledgeable
Screen was fitted within the time given
7. Februar 2026
Antwort von National Windscreens - Trowbridge
We appreciate your positive feedback! We're glad you found our staff helpful and that the screen was fitted promptly. Thank you!
Three cancellations
Three cancellations, I had to ring up in the end to find out it had been cancelled yet again.
In the end I had to take my car to the work shop myself.
7. Februar 2026
Antwort von National Windscreens - Trowbridge
We regret to hear about the multiple cancellations and the inconvenience this caused. We appreciate your feedback and will look into what happened. Thank you.
Exceptionally Good Service
Kye was the glass technician who replaced the windscreen on my Audi A3, and he did a fantastic job. He was friendly, polite, and genuinely great to have working on my vehicle. Despite challenging conditions with strong winds and heavy rain, Kye remained professional throughout and completed a clean, high-quality installation.
I’ve given four stars only because the tracking system didn’t work properly, so I wasn’t able to see the technician’s location before the appointment — it only updated once the NW van had arrived. Aside from that minor issue, the service itself was excellent.
Thanks very much, Kye — your hard work was truly appreciated.
27. Januar 2026
Antwort von National Windscreens - Trowbridge
We appreciate you taking the time to share your experience. We're glad to hear the technician provided excellent service despite the weather. We'll review our tracking system to improve its accuracy. Thank you again for your feedback.
They were great
They were great, helpful and polite, if required I would go back to them again. The guy who did the repair had hoped he could make the small crack disappear but unfortunately could not.
20. Januar 2026
Antwort von National Windscreens - Trowbridge
We're happy to hear that you found our team helpful and polite. We appreciate your feedback and are sorry the repair couldn't completely eliminate the crack. We value your business!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.