Windscreen hit by stone thrown up by passing truck 16th September . Earliest appointment 23rd September waited in all day till 4pm when fitter found wrong trim sent had to rebook 30th September. Fit... Mehr ansehen
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Standort
Standort wechselnCambridge House, 1 Cambridge Walk, PR1 7TH Preston, Lancashire, GB
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Das sagen Bewerter
Greeted with a good morning and a smile bang on time.informed of what was going to happen to fit the new screen.off i go for a walk and a coffee in to Preston been out 1 3/4 hours when i get a call to... Mehr ansehen
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I’ve just had my windscreen fitted by Andy and I couldn’t be happier with the service. From start to finish, Andy did a fantastic job — professional, friendly and clearly takes pride in his work. The... Mehr ansehen
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Fantastic fellas at the Preston branch! Booked us in no problem, called to say the new windscreen was delivered damaged prior to the appointment & worked flexibly & at pace to rearrange & fit the ne... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über National Windscreens - Preston
Vom Unternehmen geschrieben
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktinformationen
Cambridge House, 1 Cambridge Walk, PR1 7TH, Preston, Lancashire, Vereinigtes Königreich
- 01772-804-286
4,1
Gut
729 Bewertungen
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After cancelling my first appointment (…
After cancelling my first appointment ( booked a week earlier) you then double booked my appointment.This meant I had a 5 hour wait in a cold scruffy waiting area.This was after a 1 hour drive to attend the appointment.
There was only one fitter who did his best!!
14. April 2026
Antwort von National Windscreens - Preston
We regret that your appointment was canceled and then double-booked, resulting in a long, uncomfortable wait after your drive. We appreciate you bringing this to our attention, and we will review our scheduling to prevent this from happening again.
When they fitted the windscreen the…
When they fitted the windscreen the ADAS calibration wasn't completed correctly and I had to return and wait another 2 hours for the calibration to be done correctly.
2nd the fitter scratched the bodywork on my car (Lucky I had photos as they denied liability at first). Once the manager accepted fault they had my car repaired to a high standard. I found there communication to be very poor and I had to chase for everything. This is supposed to be an ISO accreditation company but I can't believe that is true.
16. März 2026
Antwort von National Windscreens - Preston
We appreciate you bringing this to our attention. We're sorry to hear about the issues with the ADAS calibration, the bodywork damage, and the communication challenges you faced. We'll investigate these points to improve our service. Thank you for your feedback.
There was shardes of glass scattered…
There was shardes of glass scattered all over my dashboard and they have covered my camera in black sealent so my auto head lights don't work and my auto window screen wipers
9. April 2026
Antwort von National Windscreens - Preston
We appreciate you bringing this to our attention. We're very sorry to hear about the glass and sealant issues and the impact on your headlights and wipers. If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Friendly staff and sorted the car…
Friendly staff and sorted the car quickly and left it in a clean state after. Could do with more local places, but good service and can't fault the team for that.
3. April 2026
Antwort von National Windscreens - Preston
We appreciate your kind words regarding our team's friendliness and efficiency. We're happy to hear that the car was returned in a clean state. Thank you for your feedback on the location.
The windscreen was not fully similar as…
The windscreen was not fully similar as it was. The brand was not similar as well.
27. März 2026
Antwort von National Windscreens - Preston
We appreciate your feedback and regret that the windscreen and brand did not meet your expectations. We'll review this issue.
Antwort von National Windscreens - Preston
We appreciate you sharing that our team was helpful, friendly, and polite! We are so happy you were pleased with our work.
Antwort von National Windscreens - Preston
We're happy to hear that you had a positive experience with our prompt, courteous, and amicable service. Thank you for your valuable feedback!
fast great service
21. März 2026
Antwort von National Windscreens - Preston
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Good communication and everything went…
Good communication and everything went as planned.
20. März 2026
Antwort von National Windscreens - Preston
We appreciate you letting us know about our good communication! We are so happy that everything went as planned for you.
I was not welcomed and in fact was made…
I was not welcomed and in fact was made to feel like l was bothering them.
Then was told l had been double booked so would be a few hours .
Left my vehicle at 11.30 and was told by text to allow four hours so l arranged temp insurance. Then when l
Rang to check at 2 pm was told would be at least another two hours .
25. März 2026
Antwort von National Windscreens - Preston
We regret that you felt unwelcome and experienced a booking issue, leading to a significant delay. We appreciate your feedback and will review our processes to improve our service and ensure a better experience in the future.
Easy to deal with
Easy to book via insurance, even phoned us to offer an earlier appointment. Job completed within a day of damage.
13. März 2026
Antwort von National Windscreens - Preston
We're happy to hear that booking through insurance was easy and that we could offer you an earlier appointment. We appreciate that the job was completed quickly!
just hopeless
I had to wait 2 weeks for an appointment and then a couple of days beforehand (despite requesting a morning appointment) they gave me an afternoon appointment. 20 minutes on hold to speak to someone (on the dot of 9am, high call volumes, call important to them blah blah) to be told the branch would contact me. They didn't; all I got was an automated text telling me the appointment was now not 12noon but was now even later at 1pm. 2 further calls, the first20 minutes on hold, the second when i got through was 34 minutes. I wouldn't have gone here but my insurers insist. Its clearly pile it high and sell it cheap and don't bother about customer care. if you can, go elsewhere because they will mess you about royally as they did with me.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von National Windscreens - Preston
We appreciate you taking the time to share your experience. We are sorry to hear about the long wait for an appointment and the changes to your appointment time. We also regret the difficulty you experienced reaching us by phone. We'll review your feedback to improve our appointment scheduling and call handling.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Excellent company to deal with
Excellent company to deal with. They fixed my car in no time whatsoever.
15. März 2026
Antwort von National Windscreens - Preston
We appreciate your positive feedback! We're so happy to learn that you found our company excellent to deal with and that we fixed your car quickly.
Adrian was to professional service with a smile …
Adrian was to professional and friendly .. such a great job done and on time.
He definitely knows what he is doing and is a credit to your company
15. März 2026
Antwort von National Windscreens - Preston
We appreciate you taking the time to leave us a review. We're so happy to learn that the service was professional, friendly, and punctual. We're glad you were impressed with the work!
Good lads took in the car straight away…
Good lads took in the car straight away soon as I came to the office. Nice warm heated area to wait. Everything was good. One thing I would mention tho give the screen a little wipe down gently to remove the suction cup marks after fitting the windscreen otherwise everything bang on
6. März 2026
Antwort von National Windscreens - Preston
We're glad you enjoyed your experience! Thank you for the positive feedback. We appreciate you mentioning the screen; we'll ensure our team pays extra attention to that detail moving forward.
Great experience from start to finish
6. März 2026
Antwort von National Windscreens - Preston
We appreciate you sharing your feedback. We are so happy to hear that you found our process great from beginning to end.
Antwort von National Windscreens - Preston
We appreciate your positive feedback! We're so happy to hear our service was quick, easy to sort, and smooth from start to finish for you.
Great Service!
6. März 2026
Antwort von National Windscreens - Preston
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Well done Lads
Plan your route ahead, especially for early am appointments to make the journey easier. Rush hour can be manic. Excellent job done. Even picked up BMW had installed new wipers upside down. 🙃🙃Well done Lads.
2. März 2026
Antwort von National Windscreens - Preston
We appreciate you taking the time to share your experience. We're glad the team delivered an excellent job and spotted the wiper issue. We'll keep in mind your point about planning routes for early appointments.
It was fitted as planned
It was fitted as planned, no issues whatsoever. Very polite, helpful, explained exactly the plan. I needed some air on my tyres and only realised afterwards that this was done by these gentleman without me asking. I thought this was very kind, thoughtful. Thank u
25. Februar 2026
Antwort von National Windscreens - Preston
We appreciate your positive feedback. We're happy to hear that the fitting went as planned without any issues and that the technician was polite and helpful. It's great to know you appreciated the thoughtful gesture regarding your tires.
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