From the initial phone call, the service received was first class. A new windscreen was fitted, both technicians were polite and informative. I had an issue after they left but further communicati... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Quick, simple on-line system to book an appointment. James the technician was superb. He kept me informed about arrival time, double checked the property location and arrived on time. Gave good, strai... Mehr ansehen
Unternehmen hat geantwortet
Big stone chip and an expanding crack! Easy to book online. NW deal with the insurance company and only charge the windscreen excess. Technician Steve turned up on a foul day weatherwise. Punctual, p... Mehr ansehen
Unternehmen hat geantwortet
Awful customer service, woman on phone was retiring and obviously not bothered,very rude. She "Forgot" to book my appointment,was rude again on second phone call,she got car make and model wrong af... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über National Windscreens - Diss
Vom Unternehmen geschrieben
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktinformationen
Unit 2D, Gilray Road, IP22 4EU, Diss, Norfolk, Vereinigtes Königreich
- 01379-210-019
4,7
Hervorragend
123 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
First class
From the initial phone call, the service received was first class. A new windscreen was fitted, both technicians were polite and informative.
I had an issue after they left but further communication assured me this could be resolved.
I was really happy with the whole process and the high standard of customer care.
14. Oktober 2026
Antwort von National Windscreens - Diss
We are delighted to hear that you experienced first-class service from your initial phone call through to the completion of your windscreen fitting. It is great to know that our technicians were polite and informative, and that our team was able to reassure you and swiftly resolve the follow-up issue to your satisfaction. Thank you for sharing your positive feedback about our high standard of customer care.
Very professional and friendly
The chap was very professional, friendly and knowledgeable.
8. September 2026
Antwort von National Windscreens - Diss
We're so pleased to hear that you found our team member to be very professional, friendly, and knowledgeable. Thank you for your wonderful feedback!
The gentleman that fitted the…
The gentleman that fitted the windscreen was excellent due to problems when removing the old one.
18. August 2026
Antwort von National Windscreens - Diss
We're so pleased to hear that our technician was excellent, especially with the challenges of removing the old windscreen. Thank you for your wonderful feedback!
Antwort von National Windscreens - Diss
We're so pleased you experienced excellent quick service and found our team member helpful and informative. Thank you for your wonderful feedback!
Great service from start to finish
Great service from start to finish, curtious, helpful staff. Would highly recommend
10. Juli 2026
Antwort von National Windscreens - Diss
We're so pleased you experienced great service from start to finish and found our staff courteous and helpful. Thank you for your high recommendation!
Antwort von National Windscreens - Diss
We are so glad to hear about your positive experience with our team! We truly appreciate your kind words.
Very professional and kept you up to…
Very professional and kept you up to date what time he was arriving. Very good service
20. Juni 2026
Antwort von National Windscreens - Diss
We're so pleased you found our service professional and appreciated the updates. Thank you for your feedback!
Great efficient service
Thank you for a great service completed very quickly a good hour expected to be four hours
27. Mai 2026
Antwort von National Windscreens - Diss
We're so pleased to hear our service was completed quickly and efficiently. Thank you for your kind words!
The technician was very helpful and…
The technician was very helpful and efficient, offering to try and repair the wiper sensor box whilst replacing the windscreen
26. Mai 2026
Antwort von National Windscreens - Diss
We appreciate your positive feedback! We're glad to hear our technician was helpful and efficient, even with the wiper sensor box.
Quick efficient service
2. Mai 2026
Antwort von National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Ryan was amazing
Ryan was amazing, very fast and efficient! If ever need a windscreen fitted would 100% recommend
23. Januar 2026
Antwort von National Windscreens - Diss
We appreciate you sharing your experience. We're happy to hear that you received fast and efficient service and would recommend us for windscreen fitting!
Top guys really considerate and sorted…
Top guys really considerate and sorted my windscreen quickly
24. Oktober 2025
Antwort von National Windscreens - Diss
We appreciate your positive feedback! We're so happy to hear our team was considerate and resolved your windscreen issue quickly.
the Fitter
the Fitter, Steve, took exceptional care to replace my screen and was very helpful in overcoming a rust issue meaning he was able to complete the job the same day. Thanks to him.
15. Januar 2026
Antwort von National Windscreens - Diss
We appreciate your positive feedback. We're happy to hear that our fitter took exceptional care to replace your screen and was helpful in resolving a rust issue.
Didn’t turn up when booked
Didn’t turn up when booked.
Re booked three days later and they then decided they couldn’t come to my house and I had to go to Diss. Not good.
Will be good when NFU bring back Autoglass!!
20. Dezember 2025
Antwort von National Windscreens - Diss
We appreciate your feedback and apologize that we did not meet your expectations. We're sorry for the inconvenience caused by the booking issues and location change. We'll review this to improve our service.
Antwort von National Windscreens - Diss
We are happy to hear that your issue was resolved quickly. Thank you for your positive feedback; we appreciate your time.
Brilliant great people great service
11. Dezember 2025
Antwort von National Windscreens - Diss
We appreciate you sharing that our people and service were great! We are so happy you had a brilliant experience, and we thank you very much!
National windscreens Diss
National windscreens Diss provided me with excellent service. It was a rainy day when my appointment was due and I booked for an appointment at my home after 14:00. The rain had stopped just before lunch time and I was contacted by national windscreens to ask if they could come out to me there and then. I was at work at the time which is not far from my home.
I parked my car up, with the keys in and the guys did the rest! Excellent communication via txt.
National windscreens Diss we're very accommodating and very professional, I can not fault the service they provided.
2. Dezember 2025
Antwort von National Windscreens - Diss
We're happy to hear that you received excellent and accommodating service from our team. We appreciate your positive feedback regarding our communication and professionalism. Thank you!
Professional and efficient service.
Professional and efficient service to replace my cracked windscreen. This was completed on my home driveway at the arranged time and date. I’m very grateful to the fitter who completed the job without causing any damage or leaving any broken glass in or outside the car. Thank you.
2. Dezember 2025
Antwort von National Windscreens - Diss
We appreciate you sharing your experience. We're happy to hear that you received professional and efficient service, and that the replacement was completed at the arranged time without any issues. It's great to know you're grateful for the careful work.
Antwort von National Windscreens - Diss
We're happy to hear that you had a great experience. Thank you for your recommendation!
Antwort von National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.