Excellent customer service from Josh and the team at Coventry; to replace our windscreen. We asked to change appointment time, we needed the vehicle back on the road fast, all our needs were conside... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnUnit 7 Henley Industrial Estate, CV2 1ST Coventry, West Midlands, GB
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Das sagen Bewerter
very good communication from the time I made a booking. when I arrived at the fitting centre I was looked after very well. the member of staff invited me to sit in an air-conditioned office whilst my... Mehr ansehen
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Very friendly staff and kept me well informed as to what was happening. Very good communication before arriving at garage. Only issue was when l went to use windscreen washers they never worked proper... Mehr ansehen
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The two young lads arrived at the time they promised. They politely declined a hot beverage and got on with the job. Fortunately my driveway is very wide so they had room to work. They were quick, eff... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über National Windscreens - Coventry
Vom Unternehmen geschrieben
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktinformationen
Unit 7 Henley Industrial Estate, CV2 1ST, Coventry, West Midlands, Vereinigtes Königreich
- 024-7695-0084
4,6
Hervorragend
693 Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Booking was simple
Booking was simple, payment was easy and the engineer was lovely, excellent service from start to finish!
30. Juni 2026
Antwort von National Windscreens - Coventry
We're so pleased you found our booking and payment process simple, and that our engineer provided excellent service from start to finish. Thank you for your kind words!
Timely check in
Timely check in. Work done very quickly and of good standard. Only down side i had to sort refitting of the dashcam myself. Would have liked the dashcam to be refitted.
23. Juni 2026
Antwort von National Windscreens - Coventry
We're glad to hear about your timely check-in and the quality of our work. We appreciate you bringing the dashcam refitting to our attention. We will review our procedures to ensure this is addressed in the future.
It was so quick the man said i could …
It was so quick the man said i could wait in waiting room if I wanted to very professional great job
19. Juni 2026
Antwort von National Windscreens - Coventry
We appreciate your positive feedback! We're so happy to learn that the service was quick and professional, and that you were offered the option to wait comfortably.
Antwort von National Windscreens - Coventry
We are so happy to hear you had a perfect experience with us. Thank you for your kind words!
Very efficient service
24. Juni 2026
Antwort von National Windscreens - Coventry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Antwort von National Windscreens - Coventry
We're so pleased you found our technician to be great, assuring, and experienced. Thank you for your kind words!
Antwort von National Windscreens - Coventry
We're glad you enjoyed your experience. We appreciate your kind words.
Job not to expectation.
Prompt service but unfortunately seals at bottom edge of windscreen not sealed completely leaving gap for engine noise and fumes in car. There are also black silicon marks on the bonnet. National Windscreen are aware and I have told someone will phone me. I am still waiting.
1. Juni 2026
Antwort von National Windscreens - Coventry
Thank you for sharing your experience. We are concerned to hear about the issues with the windscreen seal and the marks on your bonnet. We are actively looking into this and will contact you shortly to resolve these matters.
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff, quick service
11. Juni 2026
Antwort von National Windscreens - Coventry
We are delighted you experienced quick service from our knowledgeable staff. Thank you!
My windscreen replacement experience took place on Thursday 11th June 2026.
My windscreen replacement was dealt with efficiently and was completed quickly. The staff were polite and helpful. I was able o find the workshop easily and it helped that it was on the outskirts of Coventry.
11. Juni 2026
Antwort von National Windscreens - Coventry
We're so pleased to hear your windscreen replacement was efficient and quick, and that our staff were polite and helpful. We appreciate your positive feedback.
Communication was good
Communication was good, and any queries that arose were quickly and effectively dealt with - thank you :)
9. Juni 2026
Antwort von National Windscreens - Coventry
We're so pleased to hear our communication was good and we effectively handled your queries. Thank you for your kind words!
Antwort von National Windscreens - Coventry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwort von National Windscreens - Coventry
We're glad your appointment was fast and easy!
Better information needed
Whilst you could see where your technician was, and how many jobs there was before you, it offered no real time frames to work to!
I could have worked in the morning or got some local jobs done and still got back in plenty of time for them had I knew it would be definitely a PM job, not so widely stated as between 09.00-4.30pm, which restricts you massively!
The lads rang me as they left their last job, they were both polite and professional and did an excellent job.
The service element was great, the information available to work to could be massively improved.
28. Mai 2026
Antwort von National Windscreens - Coventry
We appreciate your feedback regarding the scheduling information. We understand how important it is to have a more precise timeframe for appointments. We are actively looking into ways to improve our communication regarding job timings. We are glad to hear our technicians were polite and professional.
Other than for some difficulty with…
Other than for some difficulty with finding your location - no visible signage from the main road itself, no problems.
22. Mai 2026
Antwort von National Windscreens - Coventry
We appreciate your feedback and are glad you enjoyed your experience. We will certainly look into improving our signage for easier navigation.
Good Services
25. Mai 2026
Antwort von National Windscreens - Coventry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Quick efficient and professional
Kept updated on arrival time. Fixed quickly and efficiently. No mess. Very professional.
14. Mai 2026
Antwort von National Windscreens - Coventry
We appreciate your positive feedback. We are so happy to learn that our service was quick, efficient, and professional.
Antwort von National Windscreens - Coventry
We appreciate your kind words!
Quite effective on the job required
Quite effective on the job required. They have a customer waiting room where you can wait for the service, if you have some work to do on your laptop, that room is perfect.
8. Mai 2026
Antwort von National Windscreens - Coventry
We're so pleased to hear our service was effective for you! We're also glad you found our waiting room comfortable for your work.
Great communication from start to…
Great communication from start to finish. Friendly staff. Windscreen replaced quickly and efficiently.
22. April 2026
Antwort von National Windscreens - Coventry
We appreciate your positive feedback! We're so happy to learn that our communication was great and our staff was friendly.
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