Some of my frames arrived damaged especially on the corners . They need to pack with corner protection. The print quality was fine. It took a while to arrive though from Germany and I was planning for... Mehr ansehen
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Das sagen Bewerter
I give it 4 stars. This is the value for money factor. The product is sent from Germany despite it suggesting otherwise, and I’m fine with that. Wait time was minimal and service was good. The missing... Mehr ansehen
10/10 for actual product. Online range is great- so easy to upload the pics you want, I like you can adjust the sizing and formatting. From order to delivery was 1 week- so helpful for Xmas pressies.... Mehr ansehen
Unternehmen hat geantwortet
Wow! I had decided that I needed to lower my expectations so as not to be disappointed. But when I received my order (10 88-piece jigsaws, each a different photo) I was absolutely blown away with the... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
With over 15 years of experience, Mypicture.com.au specializes in turning your cherished memories into stunning wall art and personalized home decor. From elegant, framed prints to vibrant canvas prints, we offer a variety of ways to showcase your favorite photos. Looking for something unique? Our personalized blankets add a cozy touch to your space, while poster prints, and sleek metal prints provide a modern way to decorate your home. Each product is crafted with attention to detail, offering the perfect combination of quality and affordability to bring your memories to life in style. Whatever your vision, Mypicture.com.au has the perfect solution to enhance your home with personal, meaningful artwork.
Kontaktinformationen
Australien
- info@mypicture.com.au
- mypicture.com.au
4,1
Gut
4834 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 84 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
If i could give 0 stars
If i could give 0 stars i would. Disgusting company to deal with. Our "premier" photo blanket arrived it was not even in a bag just chucked in a postal bag was covered in something like dog hair and absolutely stunk. And all they could say is here is 30% on your next order. Um no there will be no next order. Do you go back to the same restaurant if you get food poisoning. No i don't think so. DO NOT USE THIS COMPANY!!!
18. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Mypicture.com.au
We're sorry about the condition of the blanket you received. That's completely unacceptable. We'll email you shortly to resolve this. Please provide your order number so we can look into this immediately and get back to you.
Print arrived damaged
Print arrived damaged. Company had indicated they won't provide a refund as it was a custom print and therefore they can't resell it. Which is ridiculous, as even if it wasn't a custom print it couldn't be resold as it is damaged.
5. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Mypicture.com.au
We're sorry about the damaged print. We'll email you shortly to help resolve this. Please share your order number so we can locate your order and assist you quickly.
Great, nice quality
Awesome. Nice and good quality with the photo and great on-time deliveries 10/10
24. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Mypicture.com.au
Great to hear the photo quality and delivery timing worked out perfectly for you. Thanks for choosing mypicture!
Great service
Great service, easy to use website and great communication with delivery
21. Dezember 2025
Antwort von Mypicture.com.au
Thanks for choosing mypicture! Really appreciate the positive feedback on your order.
Web site was easy to use and delivery…
Web site was easy to use and delivery came on time. Quality was great.
20. Dezember 2025
Antwort von Mypicture.com.au
Thanks for the feedback! It's great to hear the quality met your expectations. We appreciate you choosing mypicture for your order!
Highly Recommend!!
Order arrived on time (even during Xmas period), products were exactly as ordered - great quality. Would definitely order again and highly recommend!
19. Dezember 2025
Antwort von Mypicture.com.au
Thanks for the recommendation! Great to hear everything arrived on time and met your expectations. We're happy you're pleased with the quality, and we look forward to creating more products for you at mypicture!
10/10 for actual product
10/10 for actual product. Online range is great- so easy to upload the pics you want, I like you can adjust the sizing and formatting. From order to delivery was 1 week- so helpful for Xmas pressies. The production, dispatch and transit for delivery email updates were in real time practically. thank you!
19. Dezember 2025
Antwort von Mypicture.com.au
Thanks for highlighting how smooth the whole process was! It's great that the online tools worked well for your Christmas gifts. Real-time updates and quick turnaround are what we aim for at mypicture. Happy holidays!
Antwort von Mypicture.com.au
Thanks for your feedback! Quality products and timely delivery are what we aim for at mypicture.
Antwort von Mypicture.com.au
Quick ordering and fast shipping—that's what we aim for at mypicture. Thanks for your feedback!
14 business days delivery time
Everything seems ok. Ordered a Christmas special. Then it takes about 3 days to print. Fine. Then I get an email "you can expect delivery in 10-14 business days". ?? Of course won't be on time for Christmas. Useless. Avoid at all cost.
16. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Mypicture.com.au
We're sorry the Christmas special won't arrive in time. We'll email you shortly to discuss this further. Please provide your order number so we can locate your details and reach out directly.
Easy to order
Easy to order, great quality posters and super fast delivery. Return customer always happy.
13. Dezember 2025
Antwort von Mypicture.com.au
Thanks for being a loyal customer! Really appreciate you choosing mypicture again for your posters.
Wow!
Wow! I had decided that I needed to lower my expectations so as not to be disappointed. But when I received my order (10 88-piece jigsaws, each a different photo) I was absolutely blown away with the quality. Everything, from the initial order process was easy, the delivery tracking was efficient, and my order arrived promptly, through to the quality of printing and finish which was an 11 out of 5. I am so coming back to order more items. Sooo impressed!!
8. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Mypicture.com.au
Thank you for sharing your experience with the jigsaw puzzles! It's great to hear the print quality and finish exceeded your expectations. We're confident you'll enjoy creating more personalised items with mypicture in the future!
Took a long time
Took a long time, also there is nothing on the back to hang my print. Not sure how I am going to hang it. Who frames a picture without puting a way to hang it?
Also its not an Australian company...this is extremely misleading
4. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Mypicture.com.au
We'll email you shortly to address the missing hanging hardware on your framed print and discuss the delivery timeline. Please share your order number so we can assist you properly.
Antwort von Mypicture.com.au
Thanks for the feedback! Happy the picture turned out amazing and arrived on time. We appreciate you choosing mypicture!
Very happy
Very happy. Easy to use, reasonably priced and exceptional end product, and arrived in plenty of time for my daughter’s birthday. Thank you.
25. November 2025
Bewertung ohne vorherige Einladung
Antwort von Mypicture.com.au
Delighted to hear your positive experience with your purchase. The ease of use, reasonable pricing, and exceptional quality truly make a difference. It's wonderful that your order arrived well in time for your daughter's birthday celebration. Your satisfaction means a lot, and we're thrilled that our product has met your expectations. Thank you for sharing your thoughts.
Based in Germany
Based in Germany, not in Australia so very misleading. Print quality isn’t that great and the two pictures I chose look overly stretched and awful. The sizes are quite small too. Disappointed I went with this company as I really don’t think the quality is worth the price.
10. November 2025
Bewertung ohne vorherige Einladung
Antwort von Mypicture.com.au
Thank you for sharing your thoughts regarding your recent experience. It seems there may have been some confusion regarding our location and product specifications. The sizing and print quality are crucial aspects that impact satisfaction, and your feedback is valuable in understanding these elements better. While the end result did not meet your expectations, we would like to assist further. To facilitate this, please consider sending us your order number or contact information. We will be reaching out via email to explore any possible resolutions. Your insights are appreciated as we strive to refine our service offerings continually.
Communication appalling
The canvas I ordered was good. I also ordered the stars print with a frame. The frame is flimsy and has no glass or even plastic as protection for the print. I have emailed and the communication has been absolutely appalling. I have had to send emails to 3-4 different people send screen shots of payments and it has all been going around in circles and the issue is still not sorted. I have asked for a refund for the frame and the additional postage it costs and they go around in circles. I will certainly never be buying from this company ever again.
21. November 2025
Bewertung ohne vorherige Einladung
Antwort von Mypicture.com.au
Navigating through your experience with us has certainly been challenging, as described. The situation regarding the frame and the communication hurdles you've encountered does not align with the resolution you seek. We'll be reaching out via email to further assist you in addressing this. It would be helpful if you could provide your order number or contact information at your convenience. This will allow us to better understand and resolve the situation effectively. Your patience during this process is appreciated, and we aim to make this right for you. Thank you for bringing this to our attention.
Beautiful clear photo on the cushion.
22. November 2025
Antwort von Mypicture.com.au
The crisp imagery on the cushion truly stands out and enhances the overall aesthetic. It's wonderful to hear that the photo quality met your expectations and added a touch of beauty to your space. Your appreciation for the clarity of the photo is what drives our commitment to delivering high-quality products. Thank you for sharing your positive experience. It's always encouraging to know when our customers are satisfied with what we've created. Enjoy the beauty that the cushion brings to your surroundings.
Slow delivery
Slow delivery.
Awful quality control.
Then if you raise an issue, they don’t care. They told me, after delivery took ages and I missed the person birthday; that they don’t have to give a refund. As I had been inconvenienced, I asked to return the faulty product at their cost and I requested a refund. This ping pong has been going on 1 month. They take days to reply and they are obnoxious
21. November 2025
Bewertung ohne vorherige Einladung
Antwort von Mypicture.com.au
Delays and quality concerns are never ideal when celebrating special occasions, and extended communication can be frustrating. The back-and-forth situation you describe sounds challenging. We aim to engage with customers effectively and regret any dissatisfaction experienced. You mentioned difficulty in returning the product, and it's important to us to address these situations. Kindly send us your order number or contact information, and we'll reach out via email to assist further. Thank you for bringing this to our attention.
Antwort von Mypicture.com.au
Your experience reflects what many seek—a seamless blend of simplicity, speed, and quality. It’s fantastic to hear that everything met your expectations. The positive feedback is genuinely appreciated, and it’s encouraging to know that our efforts align with what you value most. Your insights are invaluable in maintaining a high level of service that continues to satisfy and impress. Thank you for sharing this review and for highlighting the aspects that contributed to your positive experience. We're thrilled to have been a part of delivering the results you were looking for.
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