They use a terrible shipping company…
They use a terrible shipping company APC postal logistics to deliver the electrode, which is the most important tool for the whole service. Because of this, they keep you waiting for a month or more, and the parcel may end up lost entirely. They should really consider using a better carrier given that this tool is essential to activate the service.
It is hilarious that the subscription automatically starts within two weeks (when they expect the client to receive it), yet when you ask them, they say international parcels take 21 business days. As a result, I have to keep reaching out to Customer Service just to extend my activation date. Judge for yourself. Btw I have not received it yet. The order was paid on 28/11 and now is 23/12.








