Simon H. was precise on offering an ideal stairlift for my health requirements. We Needed many specific tech features to make it a good fit, Simon worked with the home office to provide something... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Great service from 'Julia' at our requested home visit. Julia explained everything clearly. Answered all our questions, in a very kind and friendly way.
Afternoon , very well presented pointed out a few things I had not thought about like it being slimline and having it encased so I could easily wipe it down no greasy bits to look at. Good price , g... Mehr ansehen
Unternehmen hat geantwortet
The service offered was fantastic. The surveyor Julie was lovely, really knew her job & gave us great advice. We were quoted a good price & were given an installation date straightaway so no waiting... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
My Mobility UK is your trusted nationwide provider of affordable, reliable stairlift solutions. We help families across the UK regain their independence at home with a wide range of new and reconditioned stairlifts, tailored to fit every type of staircase — straight, curved, or outdoor. We pride ourselves on delivering honest advice, transparent pricing, and rapid service. Every stairlift we install includes: - A minimum 12-month warranty - Free survey and no-obligation quote - Professional installation by qualified engineers - 24/7 support for aftercare and servicing Whether you're looking for a quick install, a second-hand stairlift, or expert guidance for a loved one, we're here to help, with no pressure and no pushy sales tactics. We also provide: - Stairlift removal and buyback services - Installation within days, not weeks - Flexible finance options, subject to eligibility Thousands of families trust My Mobility UK because we put care, convenience, and cost at the heart of everything we do. 🌐 Learn more at mymobilityuk.co.uk 📞 Call us on 0800 129 9191 to speak to a friendly advisor
Our promise to you
Vom Unternehmen geschrieben
- We’re committed to our customers!
- We have a longstanding commitment to treat every customer with respect, support, and kindness.
- Quality you can trust
- We provide reliable stairlifts, installed by professionals, with honest advice and transparent pricing.
- Here when you need us
- Our friendly team is available to answer questions and provide aftercare whenever you need it.
Our installation promise
Fast, professional fitting
Get your stairlift expertly installed within days of order confirmation.
Kontaktinformationen
5 Roydsdale Way, BD4 6SE, Bradford, Vereinigtes Königreich
- 0800 129 9191
- office@mymobilityuk.co.uk
- mymobilityuk.co.uk
Trusted Stairlifts, Great Value
4,7
Hervorragend
224 Bewertungen
Hat 92 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Diabology Service
Phone twice to customer services twice in one day, stated they would get back to me, THEY DID NOT.
Phoned "insallation" on Thursday to ask what time they
would be installing my stairlift, stated they would come back to me between the hours of 1600 to 1800hrs, Concerned I rang "Installation" at 1745hrs to be told my
stairlift would be installed the next day between 1600 and 1800hrs. Engineer arrived at 1730hrs only to find
parts "MISSING" from my new stairlift. Engineer very 0polagetic and made every effort to make installation on Sunday which he did, two days late. This a company that lacks forward planning and customer communication, which was non existence. Would certainly NOT recommend this company. Even regret the one star.
29. März 2026
Bewertung ohne vorherige Einladung
Antwort von My Mobility UK
Thank you for your feedback, Marjorie.
We are very sorry to hear about your experience and the frustration caused by the lack of communication and delays to your installation. This is certainly not the level of service we aim to provide, and we understand how disappointing and inconvenient this must have been.
We would really like the opportunity to look into this further and address the issues you’ve raised. Could you please contact us directly with your details so we can investigate what happened and ensure this is properly resolved?
Your feedback is important to us, and we are committed to improving both our communication and service going forward.
Kind regards,
Customer Service Team
Happy customer
More than pleased with representative Chris Newson .Very informative and explained and answered all questions.
27. März 2026
Antwort von My Mobility UK
Hi Mrs Williams,
Thank you for your lovely review. We’re delighted to hear that Chris provided such informative and helpful support, answering all your questions clearly.
Warm regards,
The My Mobility UK Team
Wonderful company to deal with and a…
Wonderful company to deal with and a great purchase of a starlift.. the surveyor Simon Hazael was very professional
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von My Mobility UK
Hi Dennis,
Thank you for your kind words. We’re so pleased to hear that you had a great experience with us and that Simon provided a professional service during your survey.
Warm regards,
The My Mobility UK Team
He was polite
He was polite, honest and efficient. Explained it all.
Yes the money was high but when you need something you always end up paying.
26. März 2026
Antwort von My Mobility UK
Hi Jacky,
Thank you for your feedback. We’re pleased to hear that you found the service polite, honest, and efficient, with everything clearly explained. We always aim to provide the right solution when it’s needed most.
Warm regards,
The My Mobility UK Team
Very helpful and polite explained…
Very helpful and polite explained everything in detail and got us what we needed very good service
24. März 2026
Antwort von My Mobility UK
Hi Marion,
Thank you for your kind review. We’re glad to hear you found our team helpful and polite, and that everything was explained clearly to help you find the right solution.
Warm regards,
The My Mobility UK Team
Julie was a very nice lady
Julie was a very nice lady, very helpful and very informative and extremely efficient. 😊🥰 also excellent price.
25. März 2026
Antwort von My Mobility UK
Hi Richard,
Thank you for your lovely feedback. We’re delighted to hear that Julie was helpful, informative, and efficient, and that you were pleased with the price as well.
Warm regards,
The My Mobility UK Team
Very good advice and understanding of…
Very good advice and understanding of particular problems
24. März 2026
Antwort von My Mobility UK
Hi Chris,
Thank you for your kind review. We’re pleased to hear that you received good advice and that our team understood your specific needs.
Warm regards,
The My Mobility UK Team
Nick was very friendly and didn't try…
Nick was very friendly and didn't try to push things. He explained the stair lifts well
23. März 2026
Antwort von My Mobility UK
Hi,
Thank you for your kind review. We’re really pleased to hear that Nick provided a friendly, informative, and pressure-free experience while explaining the stairlift options.
Helping customers feel comfortable and confident in their decisions is very important to us, so it’s great to know this came across during your visit.
Warm regards,
The My Mobility UK Team
Great service
Great communication, very knowledgeable, not pushy. Fantastic service
Steve Watson
23. März 2026
Antwort von My Mobility UK
Hi Alanna,
Thank you so much for your lovely feedback.
We’re really pleased to hear that you felt comfortable and well informed throughout the process, that’s exactly the experience we aim to provide. We’ll be sure to pass your kind comments on to Steve.
If you need anything at all going forward, we’re always here to help.
Kind regards,
The My Mobility UK Team
Excellent explanation and advice on…
Excellent explanation and advice on availability which even convinced my wife. Great price too
20. März 2026
Antwort von My Mobility UK
Hi Keith,
Thank you for taking the time to leave us such a great review.
We’re delighted to hear that the explanation and advice helped you feel confident in your decision, and that you were happy with the pricing as well. That balance is really important to us.
If there’s anything further you need or any questions come up, please don’t hesitate to get in touch.
Kind regards,
The My Mobility UK Team
Lovely team great product
Lovely salesman, customer services and engineer, great experience 👍
12. März 2026
Antwort von My Mobility UK
Hi Neil,
Thank you for your fantastic feedback.
It’s great to hear that you had a positive experience with the whole team, from sales through to installation. We really appreciate you highlighting everyone involved.
If there’s anything else we can support you with, we’re always just a call away.
Kind regards,
The My Mobility UK Team
Antwort von My Mobility UK
Hi Susan,
Thank you for your lovely review. We’re so pleased to hear that you received excellent service and that Siobhan made such a positive impression.
It’s great to know everything went smoothly and that you felt confident placing your order with us. We look forward to completing your installation soon.
Warm regards,
The My Mobility UK Team
After issues with the instalment
After issues with the instalment, a poor review left and then removed after a discussion with a senior member of the team, it should not come as a surprise that the aftersales isn't much better. As per previous review, there are other companies, you've got my number Mitch !!
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von My Mobility UK
Thank you for taking the time to leave your feedback.
We’re really pleased to hear that you found the process clearly explained and that our team were friendly throughout. Providing a straightforward and supportive experience is very important to us.
If there is anything further we can assist you with, please don’t hesitate to get in touch.
Poor communication.
4. Februar 2026
Antwort von My Mobility UK
Dear Virginia,
Thank you for your feedback.
We’re very sorry to hear that you feel our communication has fallen short of expectations. This is certainly not the level of service we aim to provide, and we take your comments seriously.
We would really appreciate the opportunity to understand more about your experience so we can address any issues and improve our service. Please feel free to contact us directly with further details, and we will do our best to assist.
Julie was very professional and…
Julie was very professional and efficient and answered all our questions regarding the stairs lifts, without being a pushy sales person.
18. März 2026
Antwort von My Mobility UK
Dear Kathleen,
Thank you for your kind feedback.
We’re delighted to hear that Julie was professional, efficient, and able to answer all your questions without any pressure. Providing clear, helpful advice in a relaxed manner is exactly what we aim for.
Very friendly service.
Very friendly service.
Warm and welcoming.
Explain all options in detail.
Happy with price quoted.
Would highly recommend.
Thankyou Paula.
18. März 2026
Antwort von My Mobility UK
Dear Sharron,
Thank you very much for your lovely review.
We’re so pleased to hear that you found the service friendly, welcoming, and informative, and that you were happy with the options and pricing provided. We will be sure to pass your kind comments on to Paula.
Although the engineer was later than…
Although the engineer was later than what he thought he would be it was understandable with traffic from where he had come from. The fitting was very good and very quiet and he took me through how to use it.
17. März 2026
Antwort von My Mobility UK
Dear Roger,
Thank you for your feedback.
We appreciate your understanding regarding the engineer’s delay, and we’re very pleased to hear that the installation went smoothly and that you were shown clearly how to use the lift. Ensuring everything is explained properly is very important to us.
Simon Hazel the surveyor came to my…
Simon Hazel the surveyor came to my parents house to survey for the possibly of installing a stair lift and I must say he opened my eyes to the variants of lifts available. He advised us as to the best lift to use ,we are happy with the info received and will have a family discussion as to what we decide
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von My Mobility UK
Thank you for taking the time to leave your review.
We’re glad to hear that Simon was able to provide helpful insight into the different options available and guide you towards the most suitable solution. We understand that this is an important decision, and we’re here if you need any further assistance following your family discussion.
Very knowledgeable about the product
Inquired about a stairlift and Simon Hazal came out and was very knowledgeable about the product and man me feel at ease
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von My Mobility UK
Thank you for your kind words.
We’re pleased to hear that Simon was knowledgeable and helped put you at ease during your enquiry. Making our customers feel comfortable and well-informed is a key part of our service.
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