Great experience overall. The service was quick and easy to use, and everything was clearly explained. I would definitely recommend to others.
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Das sagen Bewerter
The customer service was fantastic and all issues quickly rectified but I shouldn't have to keep complaining about product being sent with short dates. Especially when the product itself is fantastic... Mehr ansehen
Unternehmen hat geantwortet
My granddaughter was ill & I found these baby food in the hospital shop she loved them & also had to go on a dairy free diet so have ordered them directly as well which was very easy would highly reco... Mehr ansehen
the quality of products is excellent. the selection is brilliant. my granddaughter is now 19 months old and had stomach problems from birth and when we found piccolo products she has thrived. my da... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Piccolo is a new brand of organic baby food, with a range of fruit & vegetable stage one purées, made with 100% natural ingredients.
Kontaktinformationen
Old Gloucester Street 27, WC1N, London, Vereinigtes Königreich
- mylittlepiccolo.com
3,9
Gut
22 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 66 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great experience overall
Great experience overall. The service was quick and easy to use, and everything was clearly explained. I would definitely recommend to others.
6. Juni 2026
The customer service is fantastic
The customer service was fantastic and all issues quickly rectified but I shouldn't have to keep complaining about product being sent with short dates. Especially when the product itself is fantastic and my little one absolutely loves everything and finishes his pouches every time!
30. Mai 2026
Antwort von Piccolo
Hi Josephine,
Thank you for taking the time to leave your review and for your kind words about our customer service team. We truly appreciate it.
We also want to acknowledge your frustration regarding the short-dated products you have received. While we're pleased that our team was able to resolve the issues quickly.
We sincerely apologise that our fulfilment process did not identify these short-dated products before they were despatched. This falls below the standard we aim to provide, and we understand how disappointing this must have been, especially as a loyal customer whose little one enjoys our products so much.
It's wonderful to hear that your little one loves our pouches and finishes them every time, which makes it even more important to us that your overall experience reflects the quality of the products themselves.
We are sharing your feedback with our warehouse and fulfilment teams to help prevent similar situations from happening again. Your comments are invaluable in helping us improve.
Thank you again for your honesty and for continuing to support Piccolo. We would love the opportunity to turn your overall experience into one that truly reflects the high standards we strive for and earns a delighted 5-star experience.
If there is anything further we can do for you, please don't hesitate to get in touch.
Kind regards,
The Piccolo Team
My granddaughter was ill & I found…
My granddaughter was ill & I found these baby food in the hospital shop she loved them & also had to go on a dairy free diet so have ordered them directly as well which was very easy would highly recommend
1. Mai 2026
Bewertung ohne vorherige Einladung
Tasty treats
Easy to order , lovely selection which made it better has my Grandson is dairy free. Packaged well and quick delivery .
Would highly recommend………
5. Januar 2026
Great product and delivery was quick
28. August 2025
Delivery was super quick
Delivery was super quick, my baby loves the pasta stars and the tomato stir in sauce can’t wait to try him with the rest
14. November 2025
Bewertung ohne vorherige Einladung
You keep holding 29.99 month after…
You keep holding 29.99 month after month for the same purchase .looks like a scam to me
21. August 2025
Bewertung ohne vorherige Einladung
Antwort von Piccolo
Hi Ronald,
Thank you for reaching out and for bringing this to our attention.
We’re sorry to hear about your concern. We would like to clarify that we do not ship to or operate within the United States. We have also attempted to contact you to better understand the situation and help resolve this for you.
At this stage, it appears there may be a misunderstanding or that the charge may be coming from a different company. We recommend checking the transaction details on your bank statement for more information.
Please feel free to reply with any additional details, and we’ll be more than happy to assist further in any way we can.
Warm regards,
The Piccolo Team
Antwort von Piccolo
Thank you for the lovely review.
Amazing organic food range
16. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Piccolo
Hi,
Your feedback means a lot to us. Thank you for taking the time. We appreciate you!
I found the website very easy to…
I found the website very easy to navigate. All the food that I was looking for I got. My Grandson loves the pasta and separate sauce mix’s. He love your puddings. The order arrived very quickly was well boxed up. I will definitely be sending for some more food soon. Well done piccolo. X
27. Mai 2025
Antwort von Piccolo
Hi Miss Joanne,
We're grateful for your feedback. We're so happy to read that your grandson loved our Piccolo products. Excellent service and customer satisfaction are what we always aim for.
Antwort von Piccolo
Hi Eva,
We're delighted to read that! We're thrilled that your son got to enjoy our Piccolo pouches.
Love this brand!
22. Mai 2025
Antwort von Piccolo
Hi Robert,
Thank you for your feedback. We appreciate you!
A Great Brand!
As well as creating wonderful flavours for little one Piccolo have excellent customer services. Highly recommend brand!
14. April 2025
Antwort von Piccolo
Hi Sophie,
Your feedback is much appreciated. We strive to deliver excellent service and ensure quality outcomes.
Happy with Piccolo organic products
Happy with Piccolo organic products, the food is good quality. It would be great if you would do an even bigger range of the pasta's (even a wholewheat version?) and bigger sizes! :-)
14. April 2025
Bewertung ohne vorherige Einladung
Antwort von Piccolo
Hi Shane,
Thank you for sharing your thoughts. Your feedback means a lot to us, as we are always looking for ways to improve our products and services. We greatly value your feedback and this was passed on to the product team for review.
the quality of products is excellent
the quality of products is excellent. the selection is brilliant.
my granddaughter is now 19 months old and had stomach problems from birth and when we found piccolo products she has thrived. my daughter has found the pouches so helpful they have made travelling with her baby so easy and she is happy to know that what she is giving her baby is good quality and she loves them.
the prices are good too.
the website is so easy to navigate and delivery is quick.
9. April 2025
Bewertung ohne vorherige Einladung
Antwort von Piccolo
Hi Helen,
We’re thrilled to hear that our products have made a wonderful impact on your granddaughter's daily meals. We strive to deliver excellent service and ensure our website store is accessible to many parents.
Excellent Service
I ordered one of the bundles for my 7 month old and he absolutely loved it! Super slick service and my package came in no time. Will be continuing to order my little ones meals makes my life so much easier!
18. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Piccolo
Hi Jess,
We’re really grateful and appreciate you taking the time to share your experience with us. We're thrilled to hear that your little one enjoyed our products.
Poor Customer Service and Damaged Products with No Response
If there was an option to give a negative star rating for their customer service, I definitely would. My son loves Piccolo Food, so I decided to order some of their products online via their website. Unfortunately, the parcel arrived damaged, with some items missing and others appearing to have been tampered with.
I reached out to Piccolo Food several times, providing photos and details of the issue, but I have not received any response.
This level of customer service is extremely disappointing. If Piccolo Food only serves business clients and cannot properly handle individual customer orders, they should reconsider having a consumer-facing website. I will take further action through UK consumer protection authorities.
I expected much better from a brand we trusted.
9. September 2024
Bewertung ohne vorherige Einladung
Antwort von Piccolo
We apologise for the poor customer service and your experience that didn't turn out as expected. Upon review, your first email was not received as you sent it to the wrong email address. We received your forwarded email on the 13th of Sept. and our support sent you an email on the 14th, and another email on the 17th letting you know that we have processed a replacement order.
Once again, we want to express our sincere apologies for the miscommunication, it was our mistake, and we are completely responsible for it. If you would like to discuss the issue further, our customer support team is here for you. Please do not hesitate to reach out and let us know how we can make things right. You may reach out at customercare@piccolofoods.uk
The Piccolo Team!
Absolutely atrocious online service
Absolutely atrocious online service. Placed an order on the 25th of May and it still hasn’t arrived. Customer service rep said they were going to find out what happened with the logistics team and then never came back to me. Had to chase again today and demand a refund. God awful. Avoid like the plague.
4. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Piccolo
We were so sorry to hear about the negative experience. We looked into the situation and found the oversight with our support team. While we are investigating the whereabouts of your parcel it turns out that your order was damaged during transit. We sent you an email on the 5th of July informing you that we have processed a refund and we sent out a replacement order for the damaged items as an apology.
It wasn’t our intention to disappoint you. But we feel fully responsible for what happened and for any inconvenience, this may have caused you.
Please let us know how to make it up to you and turn your experience into a positive one. If there’s anything else we can do, please get in touch at customercare@piccolofoods.uk
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