Took on a minor's debt from the IONOS Group and then hung up on me when I started questioning their policies. Used to be called Arvarto Financial Solutions Ltd, which has 1 star on Trustpilot... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The person I spoke to was incredibly helpful, polite and understanding. If you're worried or anxious about being in debt, it really does make you feel better if you get the courage up and take the plu... Mehr ansehen
Unternehmen hat geantwortet
Hi had the best experience. I'm so thankfully to Dawn she didn't just help me she was like a ray of sunshine and best personality. I haven't laughed like that for a very long time. I feel alot li... Mehr ansehen
Unternehmen hat geantwortet
Thames water chase you a couple of weeks after sending the bill They mis manage our supplies and pipes And rake in billions to give to their shareholders their management has almost bankrupted... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Working on behalf of trusted brands, our clients turn to us to help their customers, typically when they fall into arrears. Our colleagues specialise in supporting people experiencing financial difficulty, and our goal is simple: to deliver compassionate, affordable, and sustainable solutions. We understand that life happens. That’s why we focus on listening, not judging. Our team of trained specialists take the time to understand each customer’s individual circumstances and works with them to create realistic, sustainable solutions tailored to their situation. Authorised and regulated by the Financial Conduct Authority, Everyday People Financial Solutions (EP Financial Solutions) is part of the Everyday People Group of companies.
Kontaktinformationen
9 George Square, G2 1DY, Glasgow, Vereinigtes Königreich
- 03445714030
- contactus@MyEPFS.com
- myepfs.com
4,4
Hervorragend
432 Bewertungen
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
My experience was excellent.
My experience was excellent,very understanding and helpful customer service.very considerate and an excellent problem solver.
I'm a very happy customer
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von EP Financial Solutions
Thank you for sharing your experience. We’re delighted to hear that you received such understanding and helpful customer service, and that our team were considerate and able to support you effectively.
We really appreciate your feedback and the time you’ve taken to leave this review.
The lady I spoke to was so helpful and…
The lady I spoke to was so helpful and understanding cannot say same for other debt companies who are threatening and pushy ( won't name names ! ) but this lady today was just so helpful and understanding of my personal circumstances
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von EP Financial Solutions
Thank you for taking the time to share your experience. We’re really pleased to hear that the colleague you spoke with was helpful, understanding, and took the time to listen to your personal circumstances.
Supporting people with empathy and respect is very important to us, so it’s encouraging to know this came across in your interaction. We appreciate your feedback and are grateful you chose to share it.
No body wants a debt recovery firm…
No body wants a debt recovery firm getting in contact , but as far as they go every correspondence ive had with this company has been profesional , empathetic and concise. Not once have they been pushy or not listened to my side infact they have actually gone above and beyond to support me on an issue that is out of my control and hands.
23. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von EP Financial Solutions
Thank you for taking the time to share your experience.
We understand that being contacted by a debt recovery firm is never easy, so we really appreciate you recognising the professionalism, empathy, and care shown by our team. Supporting people fairly, listening to individual circumstances, and helping find sensible solutions is central to how we work.
Thank you again for your comments.
If you don’t stop trying to pursue me…
If you don’t stop trying to pursue me for money I don’t owe, I am going to make your life more miserable than you make others. Take your scammy business and your scammy employer and shove them where the sun doesn’t shine. Next letter will be a cease and desist and after that I will be writing to trading standards, the ombudsman, and whoever else I need to inform to shut down your scam. Scum.
23. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von EP Financial Solutions
We’re sorry to hear about your concerns.
Our role is to support customers who are in arrears by helping them find affordable and sustainable solutions, while ensuring the information we act on is accurate and fair.
We do not intentionally make contact for balances that are not owed. If you do not hold an account in arrears with the client we contacted you on behalf of, and have no knowledge of the balance in question, we would absolutely like to help resolve this. In such cases, we can liaise directly with our client to investigate and ensure the account is accurately updated.
As we’re unable to identify your case from this review alone, please respond to the message we’ve sent via Trustpilot or contact us at complaints@myepfs.com with any reference details you may have received.
We’re here to help and will do everything we can to bring this to a swift resolution.
Received a phone call the gentleman was…
Received a phone call the gentleman was very polite and listened to my concerns. He gave me more time to resolve the matter. Thank you.
19. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von EP Financial Solutions
We’re pleased to hear that our colleague took the time to listen to your concerns. Treating people with respect and understanding individual circumstances is really important to us.
Thank you for taking the time to share your experience.
Julie the advisor I spoke with today…
Julie the advisor I spoke with today was very helpful.
22. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von EP Financial Solutions
Thank you for your feedback. We’re pleased to hear that Julie was very helpful. We appreciate you taking the time to share your experience.
Never thought I’d be writing a positive…
Never thought I’d be writing a positive review for a debt collection agency but crosses wires led to me not getting the final bill from the supplier and it moving to debt collection - the advisor totally understood my situation and I paid the final bill without the debt agency’s charges. Impressive!
13. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von EP Financial Solutions
Thank you for taking the time to share your experience. We are really pleased to hear our advisor understood your situation and was able to support. Your feedback is greatly appreciated.
Received a response today
Received a response today, this company has changed my perception of them. I still think the inability to talk to the same advisor is an issue but overall they respond to all complaints and are sensitive and understanding. I can now tackle the actual problem with EE who I wish were as responsive and supportive as this organisation. This organisation listens and genuinely cares. Thank you for your understanding during a very difficult time.
12. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von EP Financial Solutions
Thank you for coming back to update your review. We really appreciate you giving us the opportunity to provide further information and are pleased to hear you felt listened to and supported.
Very polite and understanding
Very polite and understanding
8. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von EP Financial Solutions
Thank you for your feedback. We are pleased to hear you found our team polite and understanding.
Excellent supportive company…
Excellent supportive company ..understanding and very helpful
8. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von EP Financial Solutions
Thank you for your kind feedback. We are really pleased to hear you found our team supportive, understanding, and helpful.
A very good experience today and was…
A very good experience today and was helped with a friendly professional gentleman from EP Financial Solutions
6. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von EP Financial Solutions
Thank you for your feedback. We are pleased to hear you had a good experience and found our colleague friendly and professional.
I was listened to in a very polite…
I was listened to in a very polite manner by the lady I spoke to. She directed me further to the right agencies to help me with my situation.
Feeling uplifted
Thank you so much for your help.
5. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von EP Financial Solutions
Thank you for taking the time to share your feedback. We’re really pleased to hear that you felt listened to and supported, and that the guidance provided helped you feel uplifted. Wishing you all the best going forward.
The Lady I spoke with was very kind
The Lady I spoke with was very kind. She listened to me explain my concerns and is now trying to help me resolve my issues.
2. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von EP Financial Solutions
Thank you for your the review. We are glad to hear your feedback.
The man was kind and polite also spoke…
The man was kind and polite also spoke very well to me
2. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von EP Financial Solutions
Thank you for your feedback. We appreciate the review.
If you get into trouble with payments…
If you get into trouble with payments they are helpful and don’t push you for payment.
29. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von EP Financial Solutions
Thank you for taking the time to provide feedback, we appreciate it.
Talking to a human. The agent was very professional and…
The agent was very professional and friendly, and put my mind at rest. And the BIG PLUS is that you actually talk to a fellow human being.
29. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von EP Financial Solutions
Thanks for the review, we appreciate your feedback and are glad you found our team friendly.
The staff I spoke to was very…
The staff I spoke to was very professional and helpful
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von EP Financial Solutions
We are glad you found the team to be helpful. Thank you for the review.
EP Financial Solutions
The advisor who helped me with my call today, had outstanding skills as customer services.
10 out of 10.
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von EP Financial Solutions
Thank you for the review. We appreciate you taking the time to provide your feedback.
Very professional and very helpful very…
Very professional and very helpful very polite when she was asking me questions I felt comfortable to talk with her
Thank you very much for understanding
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von EP Financial Solutions
Very glad you found our team member to be helpful and polite. Thank you for letting us know.
EP financial solutions
EP financial solutions, are very professional and do everything to put your mind at ease and help sort the problem. I would recommend.
9. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von EP Financial Solutions
We are very glad to hear we could support. Thank you for the review.
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