MyBookeez Bewertungen 

Antwort von MyBookeez

20. Apr. 2023

Hi Anja, thank you for the feedback.

On our website we have mentioned that we ship our products from Serbia and we advise our customers to check the local importing fees to avoid any surprises.

Imported packages need to get cleared by customs before they enter the receiver's country, this process' length depends entirely on the country's regulations. We always try to expedite this process but please note that our capabilities are limited.

We hope that you like the mini album! 😊

Antwort von MyBookeez

12. Apr. 2023

Hi Jonathan, thank you for the feedback. Customs fee is something we can not affect as it's set by the receiver's country. On our website we advise and encourage our customers to check and review their local importing fees and taxes to avoid any surprises. We'd love to hear more about your experience and try to improve what we can. 😊

Antwort von MyBookeez

12. Apr. 2023

Hi Michi, thank you for the feedback. We are always transparent with the tacking information and forward it to our customers so they can check the status of the shipment on their end at any time. We also advise our customers to check the local importing fees to avoid any surprises. We hope you like your Bookeez and that you'll consider cooperating with us again! 😊

Antwort von MyBookeez

12. Apr. 2023

Hi Kathrin, thank you for the feedback. Your order was sent one day after it was placed and it arrived within 7 business days. On our website, we do advise our customers to check the local importing policies to avoid any surprises. We hope you like your Bookeez and that you'll consider cooperating with us again. 😊

Antwort von MyBookeez

Aktualisiert am 20. Apr. 2023

Hello Stephan, thank you for the feedback.

The order was placed on December 3rd, the item was manufactured and sent out within 3 business days on December 6th - all in accordance with our policy.

It usually takes around 7 business days to deliver the parcels, but this is just an approximation provided by the postal service, not the exact date and time. We can see that the parcel was delivered on December 15th, which was 8 Business days later.

We did ask for the photos of the damaged product, in order to confirm the claims but then realised that the damage on the product was made after it was sent out. The item's cover was torn open, so that the inside being the glue was exposed and this kind go damage could not have occurred during transport. Please note that we always ensure that our products are thoroughly examined before we send them, the Bookeez was certainly not in this state before we sent it.

MyBookeez team