I couldn’t be happier with my Munks & Me wallpaper. The quality is exceptional and so easy to install. The print looks even more stunning in person than it did online. The team were brilliant from sta... Mehr ansehen
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Das sagen Bewerter
Love Love Love my new wallpaper! I cannot recommend Munks and Me enough. Their attention to detail is outstanding and the quality of their wallpaper is the nicest I have ever seen. The made to measur... Mehr ansehen
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After finding some really beautiful designs, I was excited to purchase some samples with a view to buying from there. Unfortunately, over two weeks after purchasing the samples, I have not even receiv... Mehr ansehen
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Ordered wallpaper from Munks and me and I am so impressed. Initially the measurements we sent were wrong and emailed to amend. This was corrected by m&m and at no additional cost with the extra amoun... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Munks and Me, we believe that every nursery is more than just a room—it’s a canvas where dreams begin, imaginations take flight, and cherished memories are made. As a family-run business, our passion lies in creating magical spaces that inspire connection between parents and children. We specialise in premium nursery and children’s wallpaper, offering bespoke designs that are as unique as the families we serve. With an unwavering commitment to quality, creativity, and personalisation, we transform your ideas into reality - turning ordinary walls into extraordinary stories. Whether it’s a whimsical forest, a starlit sky, or a design straight from your child’s imagination, we’re here to bring your vision to life with care and attention to detail. Why Choose Munks and Me? We’re not just wallpaper specialists; we’re storytellers who craft designs that bring your vision to life Every design is customisable, ensuring your space reflects your family’s personality and style. Our team is dedicated to delivering exceptional service, from the first consultation to the final installation, because your trust means everything to us. We focus on quality you can feel, creating wallpapers that stand the test of time while delighting the senses. At Munks and Me, our core values guide everything we do: Trust: We keep our promises and go above and beyond to ensure every customer feels valued and supported. Customer Commitment: Your happiness is our priority. We measure our success by the joy we bring to your home. Quality: We take pride in delivering premium designs that elevate your space into something truly special. Creativity: Imagination fuels us. From bold ideas to intricate details, we love creating designs that are as unique as you are. When you choose Munks and Me, you’re not just decorating a room, you’re creating a sanctuary for connection, laughter, and lifelong memories. Let us help you turn moments into memories, with designs that inspire wonder and transform your child’s world into something truly magical. Welcome to Munks and Me—where imagination knows no limits!
Kontaktinformationen
The Old Rectory, Church Street, KT13 8DE, Weybridge, Surrey, Vereinigtes Königreich
- hello@munksandme.com
- munksandme.com
4,3
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177 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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ZERO RESPONSE
Sent an email twice, even sent a instagram direct message - they decided to watch my instagram story but not reply to any if my messages. Really disappointed as i would of at least appreciated a reply back regardless of the outcome, wont be purchasing from Munks and Me if they simply don't respect potential customers.
31. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von Munks and Me
Hi Aroosa
Thank you for your review, we take our reviews very seriously, so thank you for your honest feedback.
Our customers are the life blood of our business, so we certainly respect all of our existing and potential customers greatly.
Due to the nature of your email and it not being a standard enquiry, it required an additional review, which would have added an extra day to the response time.
Having said that, we should have responded to you by now, so for that I sincerely apologise.
You will certainly receive a response from us today, and we hope that you would consider Munks and Me in the future, we would love to support you.
Many thanks
Darran
Retailer printed incorrect size
Ordered a full wall covering costing several hundred pounds. The paper and colours look amazing but when the decorator came to hang the paper he realised the image was the incorrect height. We checked the order to make sure we gave the right dims which included 6cm excess and reported to the retailer. Upon video and image verification it was admitted that an error had been made by the retailer and they have agreed to send a replacement and collect the original roll with the error. Unfortunately we are £50 out of pocket as the decorator had travelled and turned up and will need to return which added a real sour note to the experience
28. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von Munks and Me
Hi Joseph
Thank you for your feedback, we take our customers feedback very seriously.
I'm so sorry that you are unhappy with your experience with us. Due to the technical nature of wallpaper printing and trimming, on rare occasions mistakes can be made, but we of course do all we can to minimize these potential errors. After contacting us to inform us of the incorrect height being printed, we looked into it and confirmed that we had indeed made an error, and immediately agreed to reprint the wallpaper for you as a priority.
Unfortunately we were not informed of the extra decorator charge, which we would have gladly refunded if we were made aware.
Apologies again, I hope you are happy with your replacement.
Darran
I was so impressed with everything!!!
I was so impressed with the communication, product and final result. Would highly recommend to anyone!! The wallpaper is so gorgeous and amazing quality.
28. Oktober 2022
Antwort von Munks and Me
Hi Lauren
Thank you so much for your feedback, we're so glad that you had a wonderful experience ordering from us, and that you are so happy with the quality and final result.
Many thanks
Darran
Great wallpaper and service…
Great wallpaper and exceptional customer service.
25. Oktober 2022
Bewertung ohne vorherige Einladung
Antwort von Munks and Me
Hi Oliver
Thank you for your positive feedback on our product and service, we really appreciate your comments.
Many thanks
Darran
Antwort von Munks and Me
Hi Daniel
Thank you so much for your positive feedback, we hope you're loving your wallpaper!
Many thanks
Darran
Beautiful wallpaper
My new favourite room of the house. The safari wallpaper has not disappointed. A lovely print so glad we ordered.
27. September 2022
Despite UPS loosing the first print of…
Despite UPS loosing the first print of our paper, you were quick to replace it and now it is hung it is absolutely perfect 🥰
17. September 2022
Fast delivery of requested sample
Fast delivery of requested sample. Wallpaper great quality as described
16. September 2022
Tiny sample!
The quality of the wallpaper seems
Good but the sample was very tiny (especially for the price when delivery is added on!) so very difficult to imagine what it would look like On a wall! The pattern also looked much larger on the photo on the website so wasn’t really what I was expecting when it came!
5. September 2022
Antwort von Munks and Me
Hi Lucy
Thank you for your feedback and apologies for the delay in our response.
I'm sorry that you were disappointed in the sample size, we will certainly take your comments on board, and we have recently launched free worldwide shipping ! We would like to offer you a 10% discount on your next order, please email us at hello@munksandme.com for further details, using subject ref. trustpilot_darran
Many thanks
Darran
Great service and communication
9. September 2022
Obsessed with this wallpaper
Obsessed with this wallpaper, this is the second room I have done with it and its beautiful.
I wish you did adult rooms!
8. September 2022
Great company
Although the set up is a bit tricky due to the nature of wallpapers , there are clear instructions , excellent quality and great company ! Super happy
7. September 2022
Toppenbra hjälp
Superbra service där de skickade bilder på förslag och hur det kan se ut!
1. September 2022
Quality product - quality service!
Came across Munks and Me when looking for rainbow wallpaper for my daughters bedroom and found their rainbow ombre paper. Yes it's a bit more expensive but honestly it's absolutely stunning! You can tell its quality and my decorator said it was really good to work with. I received good communications from the Munks and Me team and they went out of their way to get my wallpaper order to me quicker than the stated delivery date. Really great service and fabulous wallpaper. I would highly recommend!
1. September 2022
Had an email to review my experience…
Had an email to review my experience but not even had the samples yet and its been a week and a half.
1. September 2022
Antwort von Munks and Me
Hi Anna, So sorry about the delay in getting these samples to you. There were sporadic post strikes that week, but after keeping in touch with you and comminating along the way - all 3 batches were delivered to you. Apologies about this rare inconvenience.
Loved our under the sea wallpaper
Loved our under the sea wallpaper - perfect for our nursery.
Service as described.
15. August 2022
We absolutely love the wallpaper in our…
We absolutely love the wallpaper in our son’s room
23. August 2022
Great product!
The room looks great! Super happy with the quality of the product and the print looks so nice! It changes completely the atmosphere of the room and we are now ready to welcome our baby!
16. August 2022
100 € de taxe douanière non annoncée…
100 € de taxe douanière non annoncée lors de l’achat d’une valeur de 300 €, c’est vraiment abusé !!!!
15. August 2022
Antwort von Munks and Me
Hi Claude,
Thank you for your review.
We take all our review very seriously, so thank you for your honest feedback.
We have confirmed with UPS and your local customs office that the amount charged was indeed calculated correctly, as it consisted of a 15 euro disbursement fee that is charged by UPS to pre-pay the import charges on your behalf, and the balance was the standard local VAT charge in your country. Usually the UK VAT is excluded on all international orders, but I can see that in this case it was included in your order due to a slight glitch, so as agreed on our email chain we are more than happy to refund our UK VAT charge back to you.
Apologies for the once off glitch in VAT charge on our UK side, but this has been rectified and your refund has been processed.
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