MUJI UK Bewertungen 

I had a fantastic experience with my both purchases with Muji online - clothes and large items (furniture). Both arrived on time, small items even were delivered next day.

The quality itself it's outstanding. I like Muji because of it's style - nothing extra, but very stylish. I'll be definitely buying again.

Missing screws, instructions and parts.
Received doubles of some parts.
Called when realised instructions were missing, before realising other parts were missing, was told I would receive a PDF of instructions immediately, waited hours, still nothing sent. Phoned and was told they would be sent now. Received the wrong instructions. Phone back, no reply.
Have since phoned 100s of times, no reply, just rings out.
Finally got a reply by email with a parts list days later, only to realise I had multiple parts and was missing some other parts. No indication as to when I will get the missing parts. I would be quicker just ordering a new bed from them as then I would at least get a delivery date. I have no idea why they can't just contact warehouse and tell them to send the specific parts next day delivery. It is the least that can be done. I spent a fortune on the double bed, headboard and mattress and they couldn't even check the right items were in the parcel, let alone correct the mistake promptly. Will never order from them again, will tell everyone to avoid.

I had been so excited to receive the oak double bed I had ordered online and upon its arrival all of the parts do feel like really good quality. So despite the product being delivered in three separate deliveries which whilst inconvenient I could understand as this is a large furniture item. The first box arrived separate from the slats and screws, which I did not realise until I had unpacked the box of its contents, which was again inconvenient but now finally the slats have arrived and the box didn't contain any fitting parts (screws etc). I am honestly disgusted by this service. I have all the parts laid out on my bedroom floor ready for assembly only to realise there are no screws for me to put the damn thing together, so now I must wait even longer before their office is even open for me to try and get through to the elusive customer service team so that I can stop sleeping in my mattress on my bedroom floor. This is just so ridiculous and such a shame as they are selling quality items but they are not worth the stress and I will be detering anyone in the future from ordering from here unless they make this right. A complete and utter headache.

they are simply ashamed: I placed an order almost a month ago and it is still in preparation. I wrote and do not reply, absolutely not recommended!