Metropolitan Thames Valley Bewertungen 1.645

We had an appointment between 9-1 for someone to come check the bathroom for leakage. We've been waiting for three hours and no one's shown up, so we called customer service to find out when the guy's coming because we had a problem in the past – the worker didn't turn up. The customer service guy wasn't helpful, and we had to call again. This time, the lady was really helpful contacting the contractor to make sure that they’re coming and she was courteous

Josh Gray was very helpful and understanding about the issue.
He also take the time to understand the problem and navigated me through the online account and processed the refund on my service charge account which was in credit.
Very knowledgeable of his work and extremely polite and courteous . What a delightful young man!!

after hate crime and assaults by their tenants for 5 years I am now being taken to court for removal of cctv by mtvh I installed to stop the problem as mtvh were not bothered and the attackers wished them removed as they helped lead to conviction
After CCTV removed at attackers wishes aided by a false statement in court evidence by Sherelle Patrick been a subject of 2 attacks by the aforementioned attackers where CCTV had been a deterrent and obviously conviction shall be more difficult without it?? thanks MTVH

Helen and Sally pulled alot of strings to keep me in my property. Took the time out to hear me and came up with solutions to avoid me loosing my home. Could not be more thankful. Great service from them both throughout, understood and considered my circumstances and made me at ease and was very helpful.

After months of repeatedly reporting repairs with no action taken, speaking with Elly H was such a relief. She was incredibly understanding, showed genuine care, and sincerely apologised for everything I had been dealing with. For the first time, I felt truly listened to and heard. I ended the call feeling reassured, with clear dates in place for the repairs. Elly H was kind, relatable, and made a very stressful situation feel manageable.
Thank you so much Elly!

On contacting MVTH with a request to contact our Housing Manager with a pre arranged removal of ivy. The request was ignored and a reply came back with no attempt to contact as requested

I have been waiting all of January to get my heating and hot water restored with occasional visits from technicians who finally decided a new boiler was needed. This needed authorisation by MTVH so I was happy to speak to Hope who investigated and was able to confirm the job would proceed urgently which is a great relief and I was grateful for her sympathetic attitude.

When calling mtvh, I was put through to the wrong department, to which Chris A answered, I must say he was extremely helpful, and sorted my issue, I must say what a pleasure it was to talk to you, your a great asset to mtvh, for this reason I'm giving Chris A the 5 stars, many thanks for your help.

Reported that the edgeing had come away from the entry hall carpet. Did a video call so they could see the problem all sorted and repaired in a couple of hours, very happy.

Keep talking do not stop saying it and be patient. It will be solve.

Hi I spoke to ishan who was very helpful

He was very helpful and understanding about the issue.
He also take the time to understand the problem and the impact that is having on the local tenants
Very knowledgeable of his work and give us confidence that the job will done

Chris was fantastic in liasing with another department to reschedule an appointment. He is was professional and read back what he had emailed the other department. I hope that the surveyor and contractors can find the issue and rectify what is causing the damp once and for all.

Chris was very helpful

Michael was excepeptially helpful, polite and professional, on the telephone (28/01/2026) pm.
Thank you Michael, your a star 🌟 !

Chris was absolutely amazing!! I felt heard and listened too. He didn't be little me when I was unsure how to use the camera call.. he was very sympathetic towards myself and family. He did everything he said he was going to and more. Thank you so much again for all your help and assistance

Having had several ongoing issues, based around private tenants, using MTVH resident parking bays. I felt it time to raise my concerns, again. As sadly, some people, are just extremely inconsiderate and pay no attention, to official notice, via MTVH, that they are not entitled to park their vehicles there. However, now these private tenants, are parking 4 vehicles in the bays, instead of just the one!! Quite amazing! I decided to call MTVH and I spoke to an extremely helpful, polite and knowledgeable lady, called Natalie, you really were truly amazing Natalie. You listened and empathised, you didn’t try and talk over me, which was very much appreciated, as I do suffer with anxiety, I find telephone calls very difficult to make. So, a massive thank you, for making such a difference to me, by being so professional and supportive Natalie. You really are such an asset to MTVH. I hope many others at MYVH, follow your excellent line of Customer Service 😊

There is dampness in the property, with an easy remedy, yet it is beyond its appointed contractors.
First contractor arrived, and determined to be a roof leak. I challenged their findings and has a second contractor come two weeks alter, who in my presence concurred with the cause of the dampness. Assured to repair within an hour, but never turned up. A third team came again two weeks later, from the same company as the first contractor and said it was not within their remit to deal with them. After some 12 weeks, the waste water leak remains un-repaired. The management and its contractors are simply not fit for their jobs, and a complete waste of service charges, potentially amounting to fraud with the management being complicit in the illegal activities.
The directors must be personally held accountable and pursued for negligence claims.

Trying to get this company to make any repairs is nigh on impossible. Their attitude seems to be to leave the problem as long as possible in the hope that someone else will sort it out.

The latest episode was that we had a water leak in our kitchen and I duly rang the emergency number to get it fixed.
After waiting for hours, I rang a second time, to be told that the plumber was on his way.
An hour later, I rang a third time to cancel him as it was now very late and we wanted to go to bed.
Ten minutes after this, I got a call from a very confused plumber who had just received a message telling him that the job he knew nothing about had just cancelled!
The plumber said that if a job was cancelled, he always made a welfare call, hence him ringing me.

This is the third time that I have reported an emergency repair which has not been passed on to the appropriate trader - the last time was a fractured water pipe in the loft which caused a considerable amount of damage.

The repair only got done after repeated calls from me.

I have at this point got to pose the question -

Is it either A or B?

A. Your system is fatally flawed and emergency works are frequently not passed on to the appropriate trader.
B. This is deliberate in the hope that the tenant will be forced to find a way of getting the repair fixed themselves.

The more charitable side of me tends towards A but I am not entirely convinced, because in this case we ended up getting a plumber in, on our own back.

We have had various ongoing issues with the property since October - mainly caused by lack of maintenance including ignoring requests from us that repairs be made. Since then it has been a revolving door where we have been constantly waiting for various tradesmen to arrive.

In this time we have had FIVE occasions where a repair has been booked and no one showed up! No phone call before hand, no notice that they weren’t coming, just left us waiting. It’s almost like our time doesn’t matter!

There has also been quite a few occasions where traders have shown up and realised very quickly that the work was considerably more than they had been told, so they left without doing anything, never to be seen again.

Finally, last week, traders showed up at our house - totally unscheduled - to do some work. They had been told that the house was unoccupied and furnished with the key safe number!

We were not in at the time!

Fortunately for everyone concerned, I had changed the number on the key safe.

Our lives have been upended and the bottom line is that if we had been listened to in the first place, they would have saved themselves a small fortune.

But, you can’t fix stupid.

We are leaseholders in a MTVH Retirement complex which supposedly supplies “Extra Care” where required. Our average age is around 85 years.
For many years we have suffered from a poor or non existent repair and maintenance programme for our complex which has resulted is a major build up of work which need doing.
Our local MTVH Management Team who are very helpful are trying to programme these works so the cost is affordable to our Residents, many of whom are on small fixed pensions.
Out of the blue yesterday we all received a letter from the MTVH Home Ownership Department which gave our Residents an awful shock, and most likely also to our Local Management Team.
They have authorised and placed contracts for works to the value of £598,000.
This cost will completely empty our Sinking Fund and on top of that means each Leaseholder will pay around £3600 from their own bank accounts. In addition the Sinking Fund will have to be topped up to cover future shocks they may come up with.
There is absolutely no coordination between MTVH Departments, some of them appear to live on another planet. Shocks like this can seriously affect our elderly Leaseholders health.
The letter in question needs to be rescinded and negotiations take place to programme the works in a much more affordable way.
Come on Emma and Lee, please give us some support with this.