Mrroyaltravel Bewertungen 

Μακριά!!
Δυστυχώς, η εμπειρία μας με την M.R. Royal Travel / Surprice Rentals Μυκόνου ήταν απογοητευτική. Παρακρατήθηκε η εγγύηση των 300 € για μία μικρή γρατζουνιά, παρά την πρόσθετη ασφάλιση που αγοράστηκε. Ζητήσαμε το ασφαλιστήριο, τα στοιχεία της ασφαλιστικής και τα σχετικά έγγραφα για την αποζημίωση. Η υπόθεση εξετάζεται και θα αξιολογηθεί με βάση όλα τα διαθέσιμα αποδεικτικά στοιχεία. Συνιστούμε στους μελλοντικούς πελάτες να ζητούν γραπτώς όλους τους όρους της ασφαλιστικής κάλυψης πριν από την παραλαβή του οχήματος.

English
⭐☆☆☆☆

Unfortunately, our experience with M.R. Royal Travel / Surprice Rentals Mykonos was disappointing. Our €300 deposit was retained for a minor scratch despite purchasing additional insurance. We requested the insurance policy, insurer details, and all documentation required for the claim. The matter is currently under review and will be assessed based on all available evidence. We strongly recommend that future customers obtain all insurance terms and conditions in writing before collecting the vehicle

WARNING: STAY AWAY! Absolute nightmare and highly unprofessional!

I am honestly shocked by the positive reviews here because my experience with "Mr Royal Surprise Mykonos Car Rental" was a complete disaster from start to finish.

It all started at the port during pickup: the staff was incredibly stressed, inflexible, and clearly had no clue what they were doing.

To make matters worse, I was forced to pay a massive €1,200 security deposit on the spot. This amount was NOT even mentioned anywhere on the rental contract, but since I urgently needed a car, I had no choice but to pay it via credit card.

Now, 3 WEEKS after returning the car, my €1,200 deposit has still NOT been refunded. I have contacted them multiple times, and they just ghost me with lazy excuses, claiming it "stands somewhere" and that "they have no influence over it". This is absolute nonsense! Keeping someone's €1,200 for weeks without any valid reason feels like a total scam and fraudulent behavior.

Save yourself the stress, anger, and your hard-earned money. Avoid this company at all costs! Zero stars if I could.