I have tried to cancel my Morningstar Australia subscription and have been met with obstacles at every turn. There is no cancellation option in my account. The platform’s bot will not answer... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
From my experience over last 16 months on ASX trading shares i have come to the conclusion this is definitely one of the most corrupted and deceptive tools on the internet ZERO creditably Lost thou... Mehr ansehen
Unternehmen hat geantwortet
Poor fact sheet and product risk transparency e.g. if filtering on global fixed interest products, in most cases cannot see in what countries the “global” bonds are issued and the denominated currency... Mehr ansehen
Unternehmen hat geantwortet
The reviews of individual stocks, funds and ETFs are good. Their suggestions for investing are so-so, touting a good dividend payor who hasn't increased its divdend in years! But the real problem is... Mehr ansehen
Unternehmen hat geantwortet
1,6
Ungenügend
135 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 87 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Sets new standards in underdelivery
Morningstar is a top-class information provider and is the only one to provide certain data and analysis. They employ tens of economics PhDs and their Morningstar Direct appears to be a good offering for professional advisors.
Here I'm discussing Morningstar Premium which they offer to retail customers. Sitting on a treasure trove of data, it manages to set underperformance standards for a paid SaaS offering in 2022.
- An error in their ETF pricing wiped out 99% of a holding and displayed a huge error on the site product page; they fixed it 40+ days after my signaling it
- If subscription renewal fails due to credit card expiration, they don't bother to tell you (happened twice in 4 years)
- The "search security" feature occasionally stops working and may stay so for several weeks.
- Their "portfolio report" was attaching empty pages to the PDF for the last two years ((discontinued since Jan'22 due to 'problems')
- The software used to build the service was good for the year 2008 or so (Java Server Pages?), not updated since, except for a change in font.
Obviously the service is marginal to their business and is purposefully neglected. Perhaps they don't want to improve it, to avoid professionals using this instead of Morningstar Direct. They don't care about tarnishing their brand because their market is B2B.
Having said that, the service is unique and at a low price, I will renew as soon as they fix the security lookup and I can update my portfolio.
16. März 2022
Bewertung ohne vorherige Einladung
Antwort von Morningstar
Thank you for taking the time to share your feedback with us. We always appreciate hearing from our users, as it helps us understand what’s important to you and how we can improve.
We understand that certain features or functionalities are important to you, and we’re continuously working to enhance our platform. Your comments and suggestions have been shared with our development team for consideration in future updates.
We’re always striving to improve, and your feedback is invaluable to that effort. If you would like to speak to one of our team members, please don’t hesitate to contact us at retail-intl-feedback@morningstar.com.
Thanks again for helping us improve!
Regards,
Morningstar
Stock advice pathetic
Stock advice pathetic. Buy ratings for months even years for such stocks as Magellan, AGL, Pushpay which have halved or more in their price. Morningstar wealth destroyers.
11. Februar 2022
Bewertung ohne vorherige Einladung
1991 tech
I'd like to know who the CTO of this company is and why he/she hasn't been fired. An archaeologist should have a look at the site and it's search function - it's like something from 1991!
28. Dezember 2021
Bewertung ohne vorherige Einladung
Antwort von Morningstar
Thank you for taking the time to share your feedback with us. We always appreciate hearing from our users, as it helps us understand what’s important to you and how we can improve.
We understand that certain features or functionalities are important to you, and we’re continuously working to enhance our platform. Your comments and suggestions have been shared with our development team for consideration in future updates.
We’re always striving to improve, and your feedback is invaluable to that effort. If you would like to speak to one of our team members, please don’t hesitate to contact us at help.au@morningstar.com or give us a call on 1800 03 44 55 .
Thanks again for helping us improve!
Regards,
Morningstar
morningstar portfolio - false update claims.
morningstar claim that stocks in your portfolio have prices 15 minutes delayed. The updates to prices has yet again stopped. This is a regular occurrence and various excuses are given for the failure. Eventually the updates recommence, after a few days or weeks.
If you want to monitor your portfolio, go somewhere else. Don't fall for the Premium User sales pitch. Once they have your money they will not care about giving what you SEE they say they provide on their web site.
16. Dezember 2021
Bewertung ohne vorherige Einladung
Antwort von Morningstar
Thank you for taking the time to share your feedback with us. We always appreciate hearing from our users, as it helps us understand what’s important to you and how we can improve.
We understand that certain features or functionalities are important to you, and we’re continuously working to enhance our platform. Your comments and suggestions have been shared with our development team for consideration in future updates.
We’re always striving to improve, and your feedback is invaluable to that effort. If you would like to speak to one of our team members, please don’t hesitate to contact us at ukretailsupport@morningstar.com.
Thanks again for helping us improve!
Regards,
Morningstar
God handelsportal for private og…
God handelsportal for private og erhvervs investor
kan klart anbefales også for nybegynder i den finansielle verden
18. Oktober 2021
Bewertung ohne vorherige Einladung
What an awful company
What an awful company. I spoke with a gentleman in sales called Jeff, who has to be one of the rudest customer service people ever. Prior to this rude man I had spoken with two pleasant ladies, one in sales and one in support. The two ladies had tried to help as there was a technical glitch on their website which was locking up my account in some kind of limbo. I spent an hour trying to sort this out, so by the time I got through to the sales representative called Jeff I was already frustrated, but unlike the two ladies Jeff didn't seem to care in the slightest that I'd had a big chunk of my afternoon wasted. I can understand why they have such bad reviews on here. Definitely puts me off ever using Morningstar.
1. Oktober 2021
Bewertung ohne vorherige Einladung
Antwort von Morningstar
Thank you for getting in touch and letting us know about the issues you’ve experienced with our support. We’re genuinely sorry to hear that your expectations weren’t met, and we understand how frustrating this must have been.
Providing excellent support is a top priority for us, and we clearly didn’t meet that standard on this occasion. We’re working hard to ensure our team is better prepared to assist you in the future.
If there’s anything we can do to put this right, please don’t hesitate to contact us at ukretailsupport@morningstar.com. We really appreciate your patience as we work to improve.
Thanks again for bringing this to our attention.
Regards,
Morningstar
Premium doesn't work
I paid for premium, yet when I log in it still says 'free'.
I've been on the phone with them 3 times and they just explain that they don't understand what is wrong and will look into it.
They don't respond to emails or inquiries either.
And with all that in mind, their research is not even good. I really wish someone would launch a competitor.
28. September 2021
Bewertung ohne vorherige Einladung
Antwort von Morningstar
Thank you for getting in touch and letting us know about the issues you’ve experienced with our support. We’re genuinely sorry to hear that your expectations weren’t met, and we understand how frustrating this must have been.
Providing excellent support is a top priority for us, and we clearly didn’t meet that standard on this occasion. We’re working hard to ensure our team is better prepared to assist you in the future.
If there’s anything we can do to put this right, please don’t hesitate to contact us at ukretailsupport@morningstar.com. We really appreciate your patience as we work to improve.
Thanks again for bringing this to our attention.
Regards,
Morningstar
Morningstar needs to stop outsourcing to India and employ Australian staff to answer calls
OMG what a joke this company is . I read an article by John Rekenthaler concerning the lack of financial literacy being taught in schools. In some ways I agree with him on this topic and in many I disagree . I wanted to contact him in relation to his article. Firstly, I was put through to a Indian outpost in Mumbai where somebody who could barely speak English tried and failed to connect me with Australia Morningstar . Once again this failed . I tried a further 3 times and failed in all attempts due to this company NOT employing Australian receptionist staff to answer calls from possible clients . John asked readers to get in contact with him if we , as readers , had some form of feedback . John , I wanted to give you some feedback buddy . My father taught me a very valuable lesson in life , one to which you obviously were not taught , or if so , do not practise . Make sure your own house is in order before you start making calls on topics you are not fully aware of and lie outside your professional capabilities/ understanding . As a teacher I can make some judgement calls on this topic . Those calls I wanted to share with you , but due to the failure on your company's part to have an efficient and easy contact method this was not possible . One of the most basic lessons in running a business John is that you have a term called Fiancial implosion due to outsourcing and brand defacing . Your company is doing exactly this and many people are fully aware of this as I have found through some research . If you outsource and your product appears cheap ( let's face it, this is the reason Morningstar has outsourced first contact from clients ) people will associate 'cheap' with your product .
28. September 2021
Bewertung ohne vorherige Einladung
Antwort von Morningstar
Thank you for getting in touch and letting us know about the issues you’ve experienced with our support. We’re genuinely sorry to hear that your expectations weren’t met, and we understand how frustrating this must have been.
Providing excellent support is a top priority for us, and we clearly didn’t meet that standard on this occasion. We’re working hard to ensure our team is better prepared to assist you in the future.
If there’s anything we can do to put this right, please don’t hesitate to contact us at help.au@morningstar.com or give us a call on 1800 03 44 55. We really appreciate your patience as we work to improve.
Thanks again for bringing this to our attention.
Regards,
Morningstar
Over several days trying to log in to…
Over several days trying to log in to the UK site and set up and compare funds and portfolios. The site and Morningstar may as well not exist for all the response they offer. Dead in the water. Absolutely atrocious.
There you go. Three and a half years later they send a meaningless boilerplate reply. What a useless outfit.
27. September 2021
Bewertung ohne vorherige Einladung
Antwort von Morningstar
Thank you for taking the time to share your feedback with us. We always appreciate hearing from our users, as it helps us understand what’s important to you and how we can improve.
We understand that certain features or functionalities are important to you, and we’re continuously working to enhance our platform. Your comments and suggestions have been shared with our development team for consideration in future updates.
We’re always striving to improve, and your feedback is invaluable to that effort. If you would like to speak to one of our team members, please don’t hesitate to contact us at ukretailsupport@morningstar.com.
Thanks again for helping us improve!
Regards,
Morningstar
Site so slow I can't do anything
Site so slow I can't do anything. Useless.
23. September 2021
Bewertung ohne vorherige Einladung
Antwort von Morningstar
Thank you for taking the time to share your feedback with us. We always appreciate hearing from our users, as it helps us understand what’s important to you and how we can improve.
We understand that certain features or functionalities are important to you, and we’re continuously working to enhance our platform. Your comments and suggestions have been shared with our development team for consideration in future updates.
We’re always striving to improve, and your feedback is invaluable to that effort. If you would like to speak to one of our team members, please don’t hesitate to contact us at ukretailsupport@morningstar.com.
Thanks again for helping us improve!
Regards,
Morningstar
Customer service is terrible
Customer service is terrible.
Staff unsure what they are doing to be completely honest.
Waiting time for orders to be took was ridiculous. Meanwhile staff walking about talking. Eventually had to go to bar myself and ask could we order. Wouldn’t recommend cocktails either as the glsssrs come half filled. Just a terrible experience all in would not recommend.
5. September 2021
Bewertung ohne vorherige Einladung
If ever a website deserved zero stars this is it
If ever a website deserved zero stars, this is it. Terrible on every level - it's slow, has broken formatting, broken links and 1990s design. Just horrible.
3. September 2021
Bewertung ohne vorherige Einladung
Antwort von Morningstar
Thank you for taking the time to share your feedback with us. We always appreciate hearing from our users, as it helps us understand what’s important to you and how we can improve.
We understand that certain features or functionalities are important to you, and we’re continuously working to enhance our platform. Your comments and suggestions have been shared with our development team for consideration in future updates.
We’re always striving to improve, and your feedback is invaluable to that effort. If you would like to speak to one of our team members, please don’t hesitate to contact us at ukretailsupport@morningstar.com.
Thanks again for helping us improve!
Regards,
Morningstar
I am still locked out of my premium…
I am still locked out of my premium account since the 5th August despite an active subscription running until June 2023
Since January 2021 I haven't received the monthly portfolio monitor. I was told me that for some reason my e mail which had worked for the last ten years) now bounces back the reports. I have been a premium subscriber since June 2011.
In July I changed the e mail and my password in order to try to overcome this. I was then after an initial period when the premium service worked for a few days the subscription was changed to the free non premium service without any explanation. I have highlighted this to the customer services on a number of occasions they respond-saying it was escalated and they are working on a fix but unfortunately nothing has actually been achieved. I am still locked out of the premium services.
I cant find any complaints policy on their web site? They should have one. I would like to make a formal complaint about the service you are providing and I am paying for and not receiving.
I am becoming frustrated and irritated by the lack of progress as nothing has actually been achieved to resolve the problems.
24. August 2021
Bewertung ohne vorherige Einladung
Antwort von Morningstar
Thanks for reaching out and letting us know about the issues you've experienced with our support. We're very sorry to hear that your expectations weren't met, and we completely understand how frustrating this can be.
Providing excellent support is very important to us, and it’s clear we’ve fallen short in this instance. We’re working hard to ensure our team is better equipped to assist you moving forward.
If there’s anything we can do to make this right, please don’t hesitate to get in touch at joe@morningstar.com or give us a call on +1 312 424-4288. We’re here to help and appreciate your patience as we improve.
Thanks again for bringing this to our attention.
Regards,
Morningstar
DO NOT SIGN UP TO ANY FREE TRIAL PERIOD…
DO NOT SIGN UP TO ANY FREE TRIAL PERIOD WITH MORNINGSTAR. I entered my credit card details which returned an error message and as I never received ANY email communication from the organisation confirming the account set up, thought my details can't have gone through. They have been charging my account every month for a service I never used and to make it worse, you cannot get hold of anyone in the organisation to make a dispute or stop the card payment. I have now had to cancel with my credit card directly. This is a really bad way for them to conduct themselves.
9. August 2021
Bewertung ohne vorherige Einladung
Antwort von Morningstar
Thank you for getting in touch and letting us know about the issues you’ve experienced with our support. We’re genuinely sorry to hear that your expectations weren’t met, and we understand how frustrating this must have been.
Providing excellent support is a top priority for us, and we clearly didn’t meet that standard on this occasion. We’re working hard to ensure our team is better prepared to assist you in the future.
If there’s anything we can do to put this right, please don’t hesitate to contact us at ukretailsupport@morningstar.com. We really appreciate your patience as we work to improve.
Thanks again for bringing this to our attention.
Regards,
Morningstar
HACKED !!
HACKED !!! Premium subscriber for 2 months . As other posters found website not user friendly and tools useless, I used it for general information which is avaliable elesewhere free- !Then account blocked.! Customer service, explained "regularly close accounts to stop fraud" a ludicrous excuse. Numerous mails eventually discovered my account had disappeared, and with it my data, including credit card details. I asked for a refund and assurance that no data lost - NO RESPONSE.
Imagine if it was trading account !!!
My recommendation stay away . Avoid it at all costs its unsafe an cant be trusted with your data.
29. Juni 2021
Bewertung ohne vorherige Einladung
Antwort von Morningstar
Thank you for getting in touch and letting us know about the issues you’ve experienced with our support. We’re genuinely sorry to hear that your expectations weren’t met, and we understand how frustrating this must have been.
Providing excellent support is a top priority for us, and we clearly didn’t meet that standard on this occasion. We’re working hard to ensure our team is better prepared to assist you in the future.
If there’s anything we can do to put this right, please don’t hesitate to contact us at retail-intl-feedback@morningstar.com. We really appreciate your patience as we work to improve.
Thanks again for bringing this to our attention.
Regards,
Morningstar
Do not use this service it is useless
Do not use this service it is useless. I paid for premium membership but none of the tools worked wasted my money. I sent several emails complaining but nothing was done. They offered me one-month complimentary extension to my premium account as compensation but that did not work either.
29. Mai 2021
Bewertung ohne vorherige Einladung
Antwort von Morningstar
Thank you for getting in touch and letting us know about the issues you’ve experienced with our support. We’re genuinely sorry to hear that your expectations weren’t met, and we understand how frustrating this must have been.
Providing excellent support is a top priority for us, and we clearly didn’t meet that standard on this occasion. We’re working hard to ensure our team is better prepared to assist you in the future.
If there’s anything we can do to put this right, please don’t hesitate to contact us at ukretailsupport@morningstar.com. We really appreciate your patience as we work to improve.
Thanks again for bringing this to our attention.
Regards,
Morningstar
8 times I have attempted to unsubscribe…
8 times I have attempted to unsubscribe and 8 times my request has been ignored, ZERO STARS MORE SUITABLE
20. Mai 2021
Bewertung ohne vorherige Einladung
Antwort von Morningstar
Thank you for getting in touch and letting us know about the issues you’ve experienced with our support. We’re genuinely sorry to hear that your expectations weren’t met, and we understand how frustrating this must have been.
Providing excellent support is a top priority for us, and we clearly didn’t meet that standard on this occasion. We’re working hard to ensure our team is better prepared to assist you in the future.
If there’s anything we can do to put this right, please don’t hesitate to contact us at help.au@morningstar.com or give us a call on 1800 03 44 55. We really appreciate your patience as we work to improve.
Thanks again for bringing this to our attention.
Regards,
Morningstar
Want to access their analyis... but utterly useless service…
April 2021. Really want access to the Morningstar analysis, but setting up an account is incredibly hard. I had a free US account, looked at the UK version and decided it made more sense to use. Although both sites use the same user credentials, my US account was recognised but not the UK. It would not allow me to set up an account on the UK side (saying my email address was already in use, but would not allow me to reset my password). Only resolved with two phone calls.
That was the start... now trying to sign up to the Premium service. Impossible, put in all details but just keeps redirecting to a blank sign up form. More phone calls, talking to someone who is just there to answer calls not provide assistance. Waiting for a call back. Useless useless useless. How in this day and age can it be so difficult to sign up for a subscription and give money to a company!!!
Looking at alternative competitors.
29. April 2021
Bewertung ohne vorherige Einladung
Antwort von Morningstar
Thank you for taking the time to share your feedback with us. We always appreciate hearing from our users, as it helps us understand what’s important to you and how we can improve.
We understand that certain features or functionalities are important to you, and we’re continuously working to enhance our platform. Your comments and suggestions have been shared with our development team for consideration in future updates.
We’re always striving to improve, and your feedback is invaluable to that effort. If you would like to speak to one of our team members, please don’t hesitate to contact us at ukretailsupport@morningstar.com.
Thanks again for helping us improve!
Regards,
Morningstar
Invest is a better tool, certainly not Morningstar
The Canadian version of the Premium platform is useless. Graphs don't work, it is not possible to import trades, the interface is beyond dated, even your profile information section is broken.
Don't waste your money, this tool needs a MAJOR overhaul before providing any value for portfolio management.
3. März 2021
Bewertung ohne vorherige Einladung
Antwort von Morningstar
Thank you for taking the time to share your feedback with us. We always appreciate hearing from our users, as it helps us understand what’s important to you and how we can improve.
We understand that certain features or functionalities are important to you, and we’re continuously working to enhance our platform. Your comments and suggestions have been shared with our development team for consideration in future updates.
We’re always striving to improve, and your feedback is invaluable to that effort. If you would like to speak to one of our team members, please don’t hesitate to contact us at joe@morningstar.com.
Thanks again for helping us improve!
Regards,
Morningstar
Hopeless
Hopeless. Hopeless. Hopeless. Signed up for a Premium subscription for their UK site, twice. Tried to use their x-ray tool, but couldn't get it to work. Kept on getting a runtime error. Tried to access securities through the stock screener, using three different browsers and couldn't. Took multiple screenshots, phoned numerous times, wrote numerous emails. At one stage, I granted their tech team access to my laptop to take screenshots of the problems. No-one got back to me with feedback. In other phone calls they told me that the developers were working on the x-ray issue, and that's the last I heard of that problem. Three weeks down the line I cancelled my membership. Got sick and tired of writing emails, taking screenshots, phoning, being put through the Mumbai office, etc etc.
19. Januar 2021
Bewertung ohne vorherige Einladung
Antwort von Morningstar
Thank you for taking the time to share your feedback with us. We always appreciate hearing from our users, as it helps us understand what’s important to you and how we can improve.
We understand that certain features or functionalities are important to you, and we’re continuously working to enhance our platform. Your comments and suggestions have been shared with our development team for consideration in future updates.
We’re always striving to improve, and your feedback is invaluable to that effort. If you would like to speak to one of our team members, please don’t hesitate to contact us at ukretailsupport@morningstar.com.
Thanks again for helping us improve!
Regards,
Morningstar
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.