AWFUL RETURNS
Awful return system! Paid £50 for a jumper + £5 shipping but when it arrived it was far too big (ordered a size S but more like a L/XL). Contacted them about returns and they said it would cost me another £5 to return the item + a 10% handling fee - ridiculous! Once my package finally arrived with them, I was told I would receive a refund within 14 working days. Waited that duration but still no refund. Contacted them and after a couple days they replied saying my return has only JUST been processed (received a refund processed email right after they sent their reply) and said that I would receive my refund shortly. 10 days later - refund received.








