monumentgrills.com Bewertungen 37

merchant’s failure to provide a safe product. While the original unit had functional defects, the replacement firebox provided by the merchant arrived in an even worse condition, presenting clear safety hazards that the merchant has since dismissed as "normal."
​Revised Timeline of Hardware Issues
​April 6–9, 2026: Purchase and delivery of the original grill.
​April 10, 2026: Initial report made regarding regulator and performance issues.
​The Replacement Phase: To resolve the initial claim, the merchant sent a replacement firebox.
​Receipt of Replacement: Upon unboxing the replacement part, I discovered:
​Safety Hazards: Multiple dangling/unsecured wires that were not present on the original unit.
​Incorrect Hardware: The replacement firebox was equipped with the wrong burner, making it incompatible and unsafe to use.
​April 28, 2026: I contacted the merchant (Representative) to report that the replacement part was defective and dangerous. The representative claimed this was "supposed to be" the condition of the part and refused further help because a claim had been filed.
​Critical Points for the Claim
​Gross Negligence: The merchant’s "fix" was more dangerous than the original problem. Sending a replacement firebox with dangling wires and incorrect burners is a severe breach of consumer safety standards.
​Merchant Refusal: The merchant is now using the replacement’s failure as a reason to cease communication, rather than taking responsibility for sending a hazardous part.
​

​Please be advised that I am writing to formally document a series of material breaches regarding the purchase and subsequent attempted repair of the Monument Eminence 425 grill.
As of this date, the product remains non-functional, hazardous, and "Significantly Not As Described"
under consumer protection standards.
​FACTUAL BACKGROUND & TIMELINE OF NON-CONFORMANCE
​Initial Delivery (April 9, 2026): The unit was delivered with defective propane regulators (manufactured by Laite), which was reported within 24 hours of receipt.
​Failure of Remedial Action: In an attempt to cure the defect, the merchant shipped a replacement firebox. Upon arrival, this replacement component was found to be in a condition of gross non-conformance, featuring unsecured/dangling internal wiring and an incorrect burner assembly that was incompatible with the model ordered.
​Refusal to Cure: On April 28, 2026, I contacted your representative, (customer service manager), to report the hazardous state of the replacement part. The merchant’s agent characterized these electrical and mechanical defects as "standard," which is a direct contradiction of safety protocols and the product's own technical specifications.

He also stated he was doing me a favor. I said excuse me! This is supposed to be under warranty and this has never been used or worked.

​Bad Faith Refusal of Service: The merchant has explicitly stated they will no longer assist in resolving this matter due to the initiation of a financial dispute. This constitutes a bad-faith refusal to honor the implied warranty of merchantability.
​LEGAL BASES FOR CLAIM
​Breach of Implied Warranty of Merchantability: The product is unfit for its ordinary purpose (cooking with gas) due to life-safety hazards including unsecured electrical wiring and incorrect gas delivery components.

I purchased a monument grill, I have it on my covered lanai and keep it very clean, after four months the stainless steel doors started to have spots on them, I always use Weiman Stainless steel cleaner and polish, They gave me the runaround and told me it was rust and that is not covered. So I too as another person on here spoke to a Supervisor (Jose) who is programmed to say one thing and is very rude, its clear this company sells junk Don't buy Monument, buy Kitchen aid, I had one for seven years and this never happened. This company is a scam and Lowes is in bed with them

Exceptional stainless steel construction - these materials are built to last without any rust concerns. The only minor issue I've noticed is the gas valve sensitivity with the 90-degree turn design; a 180-degree knob might offer better control. I've marked my 350°F sweet spots on all four burners with a Sharpie for consistent cooking. As someone who grills 4-5 times weekly for my low-carb lifestyle, I've been through several grills over the years. Honestly, I never expected to find this level of durability at this price point. Outstanding value for serious grillers. (Note: I don't use the rotisserie feature, so can't comment on that aspect.

We've been using the Eminence 605 for a few weeks now and it's been absolutely fantastic. The dual transparent viewing windows are a game-changer—you can check on your food without losing heat. Ignition is instant, heat distribution is even, and the six main burners plus side burner give you tons of cooking flexibility. The stainless steel build feels premium and is super easy to clean. Honestly, it outperforms many higher-priced grills on the market. Highly recommended for anyone serious about backyard grilling!

I bought the Meza 405BZ from Lowe's in 06/2024. Less than a year later, I went through the arduous task of deep cleaning the interior and exterior. After rinsing the exterior with dish soap and water, I followed up with Bar Keeper's Friend to polish the stainless steel. After the final rinse, the stainless steel had what can only be described as "swirl marks" in it. I did another round with Bar Keeper's Friend hoping it would remove the swirl marks but no luck. I reached out to Monument through their website. After several weeks of back and forth emails it became clear they were giving me the run-around. I called them directly and spoke to the supervisor (Jose) was extremely rude and condescending. He said their warranty doesn't cover "discoloration". However, their website as well as the manual clearly state the firebox is covered for 2 years. The grill receive little use and is ALWAYS covered when not in use.

Do NOT BUY, DO NOT Waste your time! I was beyond excited to order the new Eminence 605, but am sadly disappointed now. The grill arrived in a fair amount of time in two big boxes that are pretty heavy. After getting these boxes to my rooftop on the fourth floor and getting over halfway through assembly, I got to the firebox and noticed some issues.

First, there was a large scratch inside. Second, the ends of the firebox were cracked on both sides, and a missing nut attachment made it impossible to screw in the sear section completely. Additionally, a missing clip was required to attach the AC adapter, and some of the pieces were bent.

For a $1400 grill, and almost $2000 with all the accessories I bought, I expect better, but things happen. Contacted Monument, and customer service was apologetic and agreed to send another firebox, no worries, no need to ship anything back, they're taking care of it.

The new firebox arrived 10 days later, and guess what - it's cracked in the same spots as the first. At this point, I'm over it. Although it does not affect the grill's function, my concern is longevity and whether it will rust in those spots, potentially becoming a problem down the road.

Contacted Monument again, this time stating that it has been 21 days since my order, and it's a considerable inconvenience. However, I can either return everything or just offer me a partial refund for the inconvenience, and I will take the risk of keeping the cracked grill. Their offer was $50 off, and they will send some paint to cover the crack, as it does not affect the functionality.

This is not acceptable on a $1400 grill, so I requested a return, only to be told I must have the original boxes and pack it all back up as it was initially, which I no longer have, as I was told on the first issue, "not to worry" and disposed of the boxes. Additionally, assembling the grill took 6 hours; disassembling and repacking it to the original pack would be almost impossible. Return denied.

Now I'm 21 days into this, stuck with a $1,400 cracked grill. I should have gone with what I know, which is Weber. This grill is cool, but I'm now concerned about its durability and how they will stand by their warranty for any issues.

Make your decision wisely before you purchase. Inspect everything down to the last detail before you begin assembly. Otherwise, you'll end up where I am, hours of wasted time and a cracked grill.

For starters I purchased a D610 Denali but I was missing a cart part and I had to fill out a form and then they said we will get back to you in two till three days. I don’t call that customer service I call that we got your money and we will get to you later. I have never had to wait days for someone to decide when they can send my part. I am totally disgusted and don’t even have my grill together. I will make sure to file a complaint with Consumer Reports since they recommended Monument Grill.

Beware of the parts dept.-I gave them the part # for a 4-burner grill igniter & they sent me a 6 burner grill igniter-I guess they expected me to rewire it myself, which I did. I thought it was a specialized part, exclusive to Monument grills, but seems to be a generic replacement which I could have gotten for a much lower price w/free shipping elsewhere.

Less than 3 year old unit purchased from Lowes. Glass View Window useless as it smokes over first use and difficult to clean. Blew a hole in one burner tube. Flame spreaders rusted out. Sent me new burner tubes with integral spark lighters. Impossible to remove face plate
in order to connect spark lighters to switch, so I gave up after three hours of attempted disassembly. Now I have three spark-lit burners and one I have to light with a lighter.
Bad design. Not user serviceable.What good is warranty if user can not replace part?
Weber much better manufacture.

The grill is easy to clean.
Burners are even not much flare up
Enjoy the led lights and sear grill and side burner
Love the grill and pricing very competitive

I have the Denali 605 Pro. I had a Weber for 10 years. I love the window, all the surface space, the rotisserie, and the look of the drill. The wing holder slots are awesome too. For the price, it is certainly a deal!

Absolutely recommend Monument Grills. I have the black Denali 425 (propane tank) model and love it! Used to be a Charbroil owner (previous three grills) and did a bunch of research on mid-grade gas grills and chose the Denali 425. Assembly was straightforward and easy and grilling experience, temp regulation and consistency has been outstanding. Haven’t quite figured out the temp probes yet and the best spot for placement in different types of meat but overall very happy with my purchase and will be staying with Monument going forward.

I shopped around and looked at online reviews and watched YouTube videos on grills before I bought mine. I think I made a good choice. So far I love it. The only knock against it was that I ordered a cover with it and I had to contact them twice before I received it.

Grille assembly was straight forward but wish the Gauge of the material (thickness) was heavier as it would help stiffen it and last longer. LH Door had a dent from shipping but I left it as is not wanting to go through the claim process. My grille was the Natural Gas conversion model and I installed the supplied regulator and nozzles as instructed. There does not seem to be any adjustment in flame height or color turning the gas valve in the handle stem. Maximum grilling temperature with all four (4) burners in Max/High is only about 475 deg. So it does not clean well.

Everything arrived on time and in perfect condition. It was super easy to set up and only took about an hour. I've been using this grill every week, cooking pizzas, steaks, you name it! I love the little side sear zone for steaks and have been using the side burner to season my carbon steel and cast irons pans. Absolutely love my Monument Grill!

To date it is a 5 star. My grill arrived in great shape and I have had no issues. With that I have not had to use their customer service. My grill is the Monument Grills 4-Burner Propane Gas Grill in Blue with Clear View Lid, LED Controls, Side and Sear Burners. I use the sear burner for steaks and I believe it could be improved. I will update this review as my grill was purchase 5/7/24 so it’s only 3 months old. So far so good. The grill heats evenly and quickly.

Was sent a defective grill. 3 hrs to assemble and no spark. Called Tech Support and was asked if I had inserted the battery - duh yes! The TS diagnosed grill as having a bad igniter and that I needed to go to the web and fill out a warranty claim. Called Cust Serv and was told they could send out a igniter module. I questioned how difficult this would be to do as everything for the burner assembly is buried inside. They told me it was not to difficult and that they had a video they could send. I told them I didn't feel I should be in the grill repair business and wasn't confident I wanted to, or would be able to do the repair. The rep told me then I would have to return the grill. 2 hrs to disassemble and pack up later and a Cust Serv Mgr called. Told me he doubted it was the igniter module and that Tech Support "should" have initiated a video conference call. Well, they didn't. Now I'm told there will be a 20% restocking fee. Guess what, I will tell anyone asking about grills to stay away from Monument, and yes, they have lost a customer for good.

Purchased Natural Gas Grill through Amazon, put it together June 3rd, a NG jet for the side burner was supplied but nothing for the 4 burners for the actual BBQ. I emailed the company asking about this after back and forth for days and days they told me to contact Amazon. I emailed Monument through Amazon and within a few hours received my information. There is no reason the customer service person I was communicating with (Natalie H) could not answer the question-LAZY. FYI-for anyone who purchases a NG grill, the NG jets are behind the propane jets and you need to remove the propane jets with the tool provided to see the NG jets. This information is not in the instruction manual. Thus far I have used the grill 3 times and so far so good.

First off I would like to state Monuments Grills was contacted by phone about the problem we were having with our new Mesa 200S | Stainless Propane Gas Grill. No new part was sent although the grill is under warranty. They followed up with an email but never shipped the new regulator. When the grill was first received it arrived with a broken handle which was replaced. But the new grill has never worked correctly and they refused to post my review, so here I am posting the review.

I thought this would be the perfect compact grill for the two of us. The pictures looked good, but were deceiving. Another flimsy made in a China factory product. Arrived with unusable damaged handle for bottom front door. They sent me a new handle after I contacted them. The side panels to sit your food on are so flimsy and do not lock easily on this particular grill. We have to play with the side panels every time we use them. Very annoying! Have had a problem with trying to get the grill to heat above 300 degrees since it arrived. Have reset the regulator three times but still would not heat above 300 degrees. I have a lot of experience with grills. Last one lasted us 20 years and I should have kept it instead of downgrading to this mishap. Contacted customer service. I let them know the grill will not heat up over 300 degrees. Received an email response on May, 25, 2024 stating how I should "sit back and relax, your order will be there in no time! We’ve got some good news – we’ve labeled and shipped out your order! The shipping carrier and tracking number for your order is:... " They sent me an old tracking number for the handle which was delivered May 6, 2024!! They were contacted via email and ignored me. I tried calling again but when they answered suddenly they disconnected the call. Think twice before ordering this grill. I had to go purchase a new regulator myself because this company did not honor their warranty. I have had this grill a little over a month, it is suppose to be under warranty!!

UPDATE 6/23/2024
The fact that customer service from monument grills responded to my review and are fine with the fact I had to go purchase a new regulator because they could NOT be bothered to replace the part which is under warranty is shameful! They could not be bothered to send me the warranted part. Don't fall for their phony replies behind a keyboard! Please do yourself a favor and purchase a grill elsewhere.

This must be the true review of monument grills. They left me hanging with no lid replacement of a burner replacement. They have no response or follow up. This grill was used 5 or 6 times then burner did produce high flames.
They sent me new burner section. They did not care about how I would install it or whether the lid could be replaced. Burner came with no lid. So, I have a grill with no cover/lid. So much for having a BBQ. Bought out good reviews I believe.