Monster Reservations Group Bewertungen 4.018

Candace Bowe it was very pleasant and professional.

I had a difficult question and she was able to put me on hold for a short time and come back with a good answer.

Thank you, Monster!
Thank you, Candice!

Kinow, was very helpful. She kept me on the phone until my issue was resolved. She is very knowledgeable about her job and make me feel comfortable around this whole process.

Jenna Melendez took my call today and she was very helpful!! If I call again, I hope to get her on the phone again!!

Jenna Melendez was absolutely wonderful. She listened to me and my wife regarding a charge we did not make. She was very willing to talk to her manager to get us a full refund. All customer service agents could learn a lot from her. Thank you so much Jenna!!! Monster Reservations Group should be proud to have you as one of their agents!!!
J. Ormand

I had the wonderful pleasure of being assisted by agent Emma Falter
She was beyond courteous professional and genuinely caring. She was extremely knowledgeable and patient in answering all questions regarding travels. She is truly one of the top agents lve encountered with Monster

I contacted Monster Reservation and spoke with the representative Martin Scott, who provided exceptional customer service. He was very patient and took his time to research what was going on with my reservation.He is a asset to this organization.

Tony Zaffuto helped me lock down 40+ trips and consolidated everything into once package. Very greatful for his monster savings program in 2026

Tyler Brooks was very helpful in explaining the cruise membership program to me and helping me to take care of my membership.

Phone wait was way too long!!

Patrick Richardson did a great job changing my reservation dates.
Thank You

Kino Williams was excellent at helping us get our problem resolved. She was helpful, knowledgeable and honest. She got everything handled in an extremely timely manner. I would recommend her to anyone who needs help.

Thank you
Therese Koehler

I haven't traveled with them yet, but so far, the customer service has been great! I spoke with Destiny Greenwood, and she was very helpful in locating properties for us to stay out on our next vacation.

Summer Smith was amazing! She was knowledgeable and helpful in going over destinations.

Awesome team, they work magic for families Salone in particular very sweet patient and easy to talk with. Thank you for your help.

I made my first reservation today and am very hopeful that my accommodations will be a great experience. I especially want to highlight the exceptional service I received from Samaria F. She was incredibly knowledgeable, professional, and pleasant throughout the entire process. Her expertise truly stood out, and she made everything seamless. She is the kind of representative who sets the standard—honestly, she has the qualities of a great manager.

I only wish every interaction could be with someone like her, as not all representatives provide the same level of knowledge and customer care.

Additionally, as a nonprofit leader, I was able to gift two vacation packages to volunteers who consistently go above and beyond. The process was extremely easy, and the affordability makes this a fantastic option for small businesses or organizations looking for meaningful ways to recognize and reward their teams.

A HUGE THANK YOU to Samaria F.!!! 🙌🏽✨ Your outstanding service, professionalism, and kindness truly made this experience exceptional. You are greatly appreciated! 🌟💼💙

I can’t emphasize enough how outstanding Samaria F. was—she made a lasting impression and truly elevated my experience.

Peyton Emanuel was excellent

I called to verify the details for a trip to Cancun in May and Peyton Emanuel was extremely helpful and very polite. I will be arriving in Cancun and staying at a different resort before going to the resort that Monster reserved. When I tried to confirm my flight data online the arrival dates did not match so the website would not accept it. I called their helpline and Peyton worked out the issue. She was knowledgeable, friendly, and very helpful. I would be happy to work with her again.

alaijah did an amazing job helping us change our plans around due to our son’s graduation date

I am giving Marc Menovich a high-five in taking care of a previous situation. I received great service from him.
Thank you,

I spoke with Kyleigh Gross and she was efficient and competent and truly a gem to work with. Monster Group is luckly to have her for an employee.