Starscope Bewertungen 

I odered a stelar telescope for celestial viewing. I was sent a gun range spotting scope that is barely strong enough for bird watching. They claim it's the new version of the product, and I quote:

"The name on your package and product is our manufacturer's brand name that we use for this particular product line. Sometimes our marketing materials may refer to different product names for various marketplaces, but the core product specifications and functionality remain the same".

(BS) Not even close to the same functionality, or price range, of what I ordered. Lots of red tape to go through for a return. At this point, my trust in this company is zero, and my concern is, if I send it back, I'll never hear from them again and end up with nothing. Going to take what I recieved and hope it becomes useful to the Grandkids in the future. Chalk it up as hit/scam.

Advertising was completely misleading and false. The scope is neither military grade in quality or functionality.

Customer support only accessbile via online email and no response was received until after the 30 day return period had passed (despite 3 attempts). The response was immediate after 30 days, saying it was too late to cancel and return the product for a refund.

Nonetheless, I returned the product once they finally sent return instructions, detailing my attempts to contact them before the 30 day return period expired. Weeks later, I have received no refund and no correspondence.

NEVER order anything from this company! I ordered 2 mini monocular scopes in November. I FINALLY received them about 6 weeks later. They were brand new, but not what I wanted. After many attempts to find out how to return the product, I sent them back in brand new condition (They had me send it to the same city I live in!) It has now been 6 weeks and I have not received a refund. They are scammers and have very poor customer service.

I checked out this company and recall getting through, but BitDefender has stated it blocked the site. The site felt "scammy" to me, but I price-checked all items anyway and found Starscope's product and other similar (and seemingly better, less expensive) monoscopic products on Amazon. So, I never went back to the site.

Glad I wasn't sucked in. Stick with KNOWN vendors.

I ordered two scopes back in November and it is mid January and I still didn't receive them. I tried calling customer service but the line just hangs up on me. If this isn't a SCAM COMPANY, I don't know what is. They have my money and I have nothing but anger in return. DON'T EVEN CONSIDER BUYING FROM THESE RIP-OFFS!!!!!!!

I received my order tested 1 out and it was not better then my own eye sight! I emailed to get a return label the link didn't work. Got an email offering me 30% off I declined and have been ignored since. Do not shop with this company they are not what they say nor will they help you return items for a refund. I am guessing they are stalling for the 30 days. I have emailed every day I have tried the link over and over. Still doesn't work. I have called but you can only leave a message into the void.

Stay Clear of this company. I purchased 2 starscope monoculars & 1 G3 monocular phone mount for a grand total of $ 106.91
On recieving them I found them to be no more powerful than my old binoculars, so I filled out their online return form 3-4 times , made multiple phone calls to voicemail 1-855-581-2950 with no responses. Finally got some attention with email, but that ended fast when they kept confirming the return shipping address that was FAKE per USPS Click-N-Ship phone customer service.
I even asked is there a preferred carrier to do the return ship with. NO RESPONSES after that. So I am out the money and stuck with products that I was given to believe they were returnable with in 30 Days , LIES

DO NOT buy this product. Not only does the tracking number they give you NOT work but the product is ridiculous. Approximate 2 inches long plastic and good luck trying to get any kind of view much less magnification of any kind. What a scam! It unfortunately costs to much to return so I will consider this a lesson learned and hopefully keep someone else from making the same mistake.

WORST CUSTOMER SERVICE EVER. ORDERED THE MONOCULAR ON MAY.13 AND RECIEVED NO EMAIL CONFORMATION NUMBER, OR TRACKING #. EMAILED COMPANY SEVERAL TIMES, BUT GOT NO RESPONSE.

I ordered a monocular from star scope on 4/16 and I have still yet to get an email confirmation or a tracking number. I would never recommend this company. I wish I would’ve read reviews before I purchased. I want a refund of the $75 they charged me.....the order number is 2421034985

I ordered the produce 11/23/23. Dec 6, 2023 I have not received a tracking number concerning shipping. I did receive a vague email stating they did not know when the product will be shipped. What !!?? They received payment This is a scam.

I finally received my order. I will never reorder from this company . The company that sent the product wasn't Starscope. PLEASE BEWARE AND LOOK CAREFULLY BEFORE YOU ORDER ON LINE

I would give it negative stars if I could this scope is junk, it dosent zoom like they claim , its false advertising, I was charged $70 for junk and now I can't even get my money back because all thier support links are deleted, the customer service email comes back as non delivered, so they just ripped me off, criminal charges need to be brought on these people they are stealing peoples money.

receive the starscope but did not receive G3 Monocular phone mount cost me 24.99 on my bill not happy not receiving eveything

Starscope de m€rde , cela fait plus d'un moi que j'ai commandé , et rien reçu du tout c'est vraiment de la s@lop€rie leurs site , je suis vraimment c0nne d'y avoir cru 🤬
Quel bande d'@bruti ceux qui tiennent cette stupide arnaque de m€rde !!!!!!!!! 🤬🤬🤬🤬🤬

One star is more than they deserve.
I tried to place an order but they said my card was declined. I did not attempt to use an alternate payment or to reenter the card info. When I tried to place an order THE ONE AND ONLY TIME shipping charges were not shown. I would never place an order unless shipping charges are revealed before I complete an order. They weren't. I assumed I my order must have met a threshold for free shipping. However after the message that my card was declined I did not pursue to reenter my card # or alternate payment method.
They sent me a text apologizing for the "hiccup".
They offered free shipping if I would attempt to reorder. Which is confirmation that my order was not successful. I did click on the link. This time the item total was actually more than the 1st time so the shipping was not exactly free.
I did not act upon that offer. Later I received an order confirmation with over $26 shipping cost. So apparently my card WAS NOT declined.
Their emails are noreply. Phone numbers don't work. I filled out an online form but have received no reply.
They did bill my account. I stopped payment and am filing a dispute. The card has been canceled.
Too many red flags are looking like deceptive business practices.
EDIT Response to the reply: just how does one contact you with the order number?
Your emails are noreply. One cannot call the number from which texts are sent. The phone # on your website is never answered by a human. I have left multiple messages and have received ZERO replies. I have filled out the online form twice. No response.
My order # is 2320602887. Your reply is clearly to deceive people into thinking you are responsive and willing to work with customers. If I am wrong I will edit this review to reflect that. I will believe it when I see it. I notice no one else has edited their terrible but accurate comments. Waiting.....

What a joke. Maybe these bogus replies should contain contact information if they really care to work on a resolution for customers.

I already completed this form weeks ago. You haven’t replied.

Starscope Monocular Charged my account for $75.11 (Australian currency) for one Starscope Monocular on 21/03/2023.

Contacted them with a screenshot of my order (which included an order number #23 204 524 41) 16 days later to ask where my delivery was.

A guy by the name of 'Rich' (yeah, hilarious!) emailed back to say they had no record of any transaction with me. I then emailed a screenshot of my bank statement showing the date (also 21/03/2023) on which they withdrew the funds. (POS (Cr) purchase 455224_GP* LENSZOOMTELESCOPE - was the exact wording on my bank statement). Wall of silence followed.

Command passée fin novembre 2022 .. et produit n'est toujours pas receptionné . Etant absent à la reception du colis celui ci est reparti sur le centre de tri en Hollande (PostNL) et depuis aucune nouvelle . Aucun suivi sur ce retour de la part du Support Starscope (censé suivre le re-envoi du paquet) en depit de multiples relances pas mail et des ticket support ouverts . Inefficacité (ou meilleur dit ) absence totale de gestion du problème de la part de Starscope . Mes demandes de remboursement sont restées lettre mortes egalement . Si vous avez un quelconque probleme avec la reception de votre commande , vous pouvez dire adieu à votre achat ...

J'ai reçu ce soit-disant bijou technologique qui n'est rien d'autre qu'une pâle imitation de jumelles et n'a même pas la puissance de jumelles pour enfant. J'ai déjà écrit un avis très défavorable sur ce produit auquel la soit-disant entreprise répond qu'elle prend en compte mon insatisfaction et me demande mon numéro de commande alors que je l'ai renseigné déjà sur le premier mail que je leur ai adressé depuis leur site directement. Ils répondent ça à chaque fois, noient le poisson et ne vous répondent plus ensuite et ainsi, vous dépassez les 30 jours au-delà desquels vous ne pouvez plus rien réclamer. Ce sont DES ESCROCS et ce starscope est à fuir absolument ainsi que leur site et leurs trop belles publicités. N'y croyez pas, c'est de l'ARNAQUE. Je leur ai encore écrit dans la semaine et je n'ai aucune réponse, la seule que je recevrais sans doute se trouvera sur le site de Truspilot parce qu'ils répondent toujours la même chose et ne résolvent RIEN DU TOUT.
FUYEZ LES ACHATS SUR CE SITE CE SONT DES ESCROCS !!!

Produit non livré depuis plus d'un mois. Aucune réponse satisfaisante du service client.