Molton Brown Bewertungen 190

Cannot fault them! Have been having to order online the last few months which has been trouble free and everything still always packaged perfectly.
Still prefer going into my local store - Silverburn - where the staff have always been absolutely fantastic, very helpful and always go the extra mile.
I have now spread my Molton Brown addiction to family and friends who also love the products.

Great service, was delivered quickly - well packaged and kept informed from purchase to delivery. No problems at all.

Ordered online. Promptly delivered. No problem.

I made an error in the initial order, no problem to cancel that initial order and then reorder correctly.

Big fan of their Re-charge Black Pepper shower gel. A shame that delivery isn't free (like Amazon) for a £22 product.

I’ve been purchasing Molton Brown products for a number of years. On the whole the products are really good despite the price.

That was until I decided to use their click and collect service with PayPal.

On the order it clearly stated order available to collect within 1-3 working days at your chosen store.

After waiting 3 working days after The order was placed, customer services were contacted. They were incredibly apologetic and stated they would send the order ASAP.

To cut a long story short, it was quicker to drop into the store and purchase the products directly.

But then despite contacting customer services again requesting cancellation For the click and collect order, they then decide to send the click and collect order to the store.

It seems that there is little coordination and Molton Brown logistically are about as good as Hermes in dealing with orders. Such a shame for a premium product.

Ordered 7pm on 28th May standard delivery, received 30th May at 10am. Absolutely marvellous service in these difficult times. Thank you.

Oh... Such a beautiful products, amazing smell... My skin never been softer

Love their products but always prefer to buy in store rather than order online as I would rather drive 1000 miles than deal with Hermes

I really like many of the products, such a treat for my body and soul. the choice of fragrances is amazing. I love it ;-)

Great products however their choice of courier Hermes lets them down.

Love their hand wash, will never use anything else in my bathroom

Virtually impossible to opt out cookies in Molton Brown’s website. I gave up browsing their website. Very disappointing. I would expect more transparency from the company.

I really like many of the products, but what is really frustrating is the poor customer service when you order online. Just opened up a package, only to find that the free sample had been forced into the gift-wrapped order - therefore damaging both. Come on Molton Brown - use people who know how to pack a parcel. What's the point of shopping online if the items are going to arrive damaged. You try and contact customer service but never get any response beyond a holding email.
At the end of the day, the products are good but it means I'm going to have to re-gift wrap when that was partly why I ordered the items I did.

Molton Brown web services are terrible. I have given up. Part of the attraction of buying Molton Brown as a gift is the gift wrapping. So Molton Brown has a sale online and doesn't offer the gift wrapping. This was not clear until after the transaction, so I had to cancel the purchase wasting my time. So I thought I’m passing through London I’ll do click and collect. I do my shopping and get to the select a store section and it seems that none of their London shops offers click and collect. You know the silver lining is that I shopped locally. That’s great for our little towns shop keepers.
A luxury product? Luxury service ....... No.

Fantastic products and equally as important, extremely helpful customer service representatives, who assisted me regarding an online order.
Thanks!

I usually shop instore with Molton Brown but decided to use online because of an offer. I ordered Friday afternoon and my parcel arrived perfectly packed with free samples on Tuesday. Impressed.

Customer service in stores Ive visited is wonderful, very helpful staff, letting me know special offers, throwing something in for free. Yes i know their products are expensive so i spent a lot at the time, but they are excellent quality, last ages, smell amazing. Wouldnt want to buy online, its not the same as going into a store, using testers, seeing everything easily, getting help there and then. Hope shops stay open, i do look out for them wherever i am.

Molton Brown is epic! Best customer service and products! Love it!