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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Ordered the Colorado divan bed in almond coniston after receiving the fabric swatch. Got a text after a few days to choose delivery date and it arrived within 5 days of purchase. It was taken to my be... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Ordered late evening cyber Monday ... arrived Thursday. Really fast delivery and good socially distanced delivery. Bed looks great - picture doesn’t do justice. Ordered the Elizabeth Divan with draws... Mehr ansehen

Bewertet mit 4 von 5 Sternen

Can only agree 100% with all the other positive reviews. The Bed is super comfortable and looks much more expensive than amount paid. The delivery was so smooth,having being fed up with other firms... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I ordered a bed and mattress from this company a few months ago and couldn’t ask for anything better!! The setup was easy and prompt. It looks perfect in our room and is even more comfy to sleep on. T... Mehr ansehen

Unternehmensdetails

  1. Schlafzimmermöbelgeschäft

Vom Unternehmen geschrieben

Manufacturer of high quality divan beds and mattress. All our items are hand made to order right here in the UK. We only use the best materials for all our products, ensuring they last a long time


Kontaktinformationen

4,1

Gut

TrustScore 4 von 5

251 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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Bewertet mit 5 von 5 Sternen

Fantastic customer service

Fantastic customer service, I needed the bed quicker than the stated order and delivery time. I contacted Modern Beds, Ken responded immediately and advised he would get back to me in 24 hours. The next day I received a text and email confirming they were able to deliver the next day. The quality of the bed for the price is exceptional. I would highly recommend Modern Beds - 5 stars!

12. Juli 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

We were delighted with both our beds &…

We were delighted with both our beds & had such great nights sleep ever since. We chose grey suede which I must say looks so classy. My daughter chose the cream chenille. We were concerned about the colour but it looks like the colour of clotted cream. The beds & extra large headboards are great value. The drawers are very sturdy & well built. Delivery was speedy & accommodating due to work commitments. All in all very impressed & happy with both beds. A great job! Thank you.

29. Juni 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fab delivery…

Brilliant delivery can't wait to see my son to come home from his university to surprise for his birthday present is new bed.

2. Juni 2021
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

AVOID AVOID AVOID

We purchased sandringham divan and Chesterfield headboard, were advised a timeframe of 5-15 working days, we gave the benefit of the doubt, wish I didn’t. We emailed on the 21st working day after hearing nothing at all from the company and low and behold the frame arrived two days later. The quality is horrendous it really does look like it has been made in a shed by a 10 year old, there are staples everywhere and they come with a shoddy plastic clip to hold the bases together, we at first never knew what to do with this clip but when you don’t have an issue with modern beds they do pick up the phone, we called and were sent a YouTube video (i know) which was no help at all. When I’ve called back to say “look we clearly have difference of quality, please give me a refund and collect the frame” the response is laughable we were asked to bag the frame up as was delivered take a picture and wait 1-2 weeks on a collection, no solution as to where I am going to store this frame for however long it takes to collect. Now I am an unhappy customer my number has been blocked by the call centre and the manager is no longer emailing back. If you ever have the pleasure of speaking to Steve the”CS Manager” good luck. PLEASE PLEASE PLEASE AVOID THIS COMPANY DO NOT GIVE THEM A PENNY

Update on the reply from Steve, Steve emailed and asked the review be taken down if I would agree to a collection, this is clearly how modern beds believe is a fair way to run a business. Again more lies from Steve no mention of any foul language and as stated to Steve I have recordings of the calls and I asked a member of his team if they did record their calls, the answer is no. So how Steve is going to back up an accusation of me being rude and abusive to his staff, that’s going to be a stretch.

If only I could attach the exchange in emails from Steve they are hilarious

Again guys please do not give this company your money! AVOID AVOID AVOID

26. Mai 2021
Bewertung ohne vorherige Einladung
Modern Beds-Logo

Antwort von Modern Beds

Dear Lewis

We have spoken to you over the phone and have been liaising with your partner via email as well. You do not like the quality of the bed and thought the price had been reduced too since you purchased it. We have offered a collection and a refund, but you wanted that done within the hour otherwise the bed was going to be left outside until collection was made. Collections cannot be made that quick as they have to be booked in with our couriers.

We have not blocked your number, but you were abusing a member of staff and using foul language over the phone which is why the call got terminated after repeated warnings.

We are available to help anytime to resolve this issue.

Regards

Steve
Customer Services Manager

Bewertet mit 5 von 5 Sternen

Great service

Ordered a bed and I have to say the bed is fantastic, love it and will happily spend some more pennies with this company again!

14. Mai 2021
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Good service

Ordering was quick and easy, I was kept informed of my order details up until delivery. Delivery service was good and the driver was an absolute trajan and declined help from us! The bed itself is lovely and as expected. No instructions for how to attach headboard so we sort of guessed and seem to have done it alright. Would buy again!

12. Mai 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Very easy and professional service

Very easy and professional service . Very smooth ordering from the day I ordered it to the day of delivery, great communication with delivery. Bed is amazing cannot fault it . Really happy with it and super easy to put together .

12. Mai 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Positive experience

Was in desperate need of a new mattress and came across this company hadn’t used them before but the customer reviews looked pretty good so decided to give them a try. I purchased an orthopaedic double mattress and have to say the order process was quick and easy and I received the mattress within 5 days. I got a text message from the company the day before delivery and a courtesy call from the courier on the day to confirm the ETA. Mattress is also very comfortable and I am able to now enjoy a good nights sleep. Overall a very positive experience.

10. Mai 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Absolutely amazing!

Absolutely amazing!! Great quality beds for the price & fast delivery...I’ve ordered two beds from this company in the last few months & will definitely use again in the future.

5. Mai 2021
Bewertung ohne vorherige Einladung

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