mixam.ca Bewertungen 1.387

Mixam was an amazing experience for my first book! The support team was always there to not only answer all my questions but they could physically jump in and fix an issue. Fast efficient service through the whole journey. Could not of finished it so fast without them. We had 1 small issue after I recieved the books but the QC team handled it fast and and fix the issue quickly. I highly recommend them, great service, amazing quality and excellent pricing comparatively.

Arrived quickly, as expected, at a reasonable price. What more could you want? I'll use them again, for sure.

I placed a printing order for several books on October 10th for a client, but the order didn’t arrive until January 27th due to repeated printing delays. Each time there was a new delay, it was left to me to contact Mixam for updates. Whenever I did reach out, I was assured the order would ship within the week, which ultimately never happened.

Getting in touch with customer support was consistently frustrating, as the phone lines often disconnected before I could speak to a representative. When I did manage to reach someone, however, the representatives were helpful and did their best to provide information. Eventually, Mixam upgraded our order to expedited shipping, which I feel was the bare minimum given the length of the delay. I also requested a discount and was offered 5%, which I never received and do not feel was adequate considering the inconvenience and frustration caused.

Great company, professional, beautiful high quality work they do!

I made my first order in November and although the books were slightly delayed they arrived close to the estimated delivery date. I sold out of my books and made a second order December 5th for 50 additional books. They were estimated to arrive December 17th and I was very happy because I was planning to sell them at Christmas gifts. They did not arrive until January 25th after having to reach out myself and get updates about multiple delays. No real excuse for the delay as well. I missed out on many sales because of their errors. I was offered a partial refund which I have yet to receive. VERY unreliable company but good price.

Good approval & processing system, great quality, prompt delivery!

I’ve never experienced such poor communication from a company. I sent email after email that went completely unreplied to, and to make matters worse, it seems they blocked my phone number. Every time I called, it wouldn't go through, yet it worked instantly when I tried from my sister’s phone.

Because they wouldn't answer my calls or emails, the only way I could get a hold of anyone was through live chat. I spent weeks getting the run-around from chat agents who took zero accountability. Even though my order was over a month late due to their own mistakes, every person on that chat insisted the best they could do was a 5% refund (doesn't even cover the taxes).

The only reason this isn’t a zero-star review is because of an angel named Scott who finally took my call and had the decency to offer me a full refund.

It shouldn’t be this hard to get a response. If you have a deadline, stay away—unless you want to be ghosted, blocked, and ignored for weeks on end.

Mixam delivered 6 copies of two books I am working on so I can provide these to people to review prior to doing a full run. The quality is superb and the reviewers all remarked on how amazing the book samples looked. Looking forward to printing the actually books with Mixam when ready. Thanks. Andrew

Always 5 stars!

The product is outstanding, however there is a slight issue on one of the pages. It was well packaged and shipment arrived on time. Communication with customer service and the production team is incredibly slow, as is response time. They did a reasonable job of addressing concerns, but response time is not the quickest. Over all a positive experience and we will use them again. The first time printing a book is a bit of a learning curve, that hopefully will work out smoother the next time.

Good quality for photobook.
But at the beginning some issue with the program for Advaced editor. Good tech support with AI. But very very very very long upload to have the visual in the Artwork after saving the edition in the Advace Editor. Lot of wast time just for waiting every time for the page to uplaod and the Preview a d proof to be done.
Otherwise, very userfriendly to use create layout in Advance Editor.

Other thing that bother me in the advance Editor is the No possibility to creat my own template. I would like create some and save those in the template window to use it again easily for other pages.

As always, the books were impeccable in quality and arrived in time.

Perfect price and excellent print quality. I honestly have nothing to complain about.
I initially printed only a few copies to check the colors and overall result, and I’m extremely happy with how they turned out. Seeing the final product helped me decide on the next steps, and I will definitely be printing 100–150 copies.
Five stars from me ⭐⭐⭐⭐⭐

The most incredible company to work with. They answered all my questions quickly and professionally. They helped me alter my project many times. The work they produced exceeded my expectations. Amazing

Yes, My experience was good and printing came out well!

The team is great and helped me out with my recent orders. Can’t wait to work on more projects and team up with Mixam again.

Top quality image reproduction with fully saturated colour. Good follow up service. Great to be able to re-order hassle free. Timely delivery.

I have been helping clients print books for over 15 years in Canada, the US and Europe. Never have I had such poor customer service. A book that I was originally told would ship December 11 actually shipped January 13. I was informed of the initial delay of one week but not of subsequent problems.
When I followed up, I received a 5% refund. This was welcome but didn't make up for my client's disappointment. I understand that Christmas is a busy time but would have expected this to be reflected in the initial schedule. Always better to under-promise and then over-deliver.

Great quality, superb customer service and quick shipping. Will order again in the future.

The shipping/delivery date got bumped 2 times. Once the order arrived, there was a printing error.