Metro Prepaid Bewertungen 2.127

Just want to say a massive thank you to David today he has been so patient and understanding, he has helped me with everything i need. If he is not a supervisor or manager he should be he is a brilliant asset to Metro, again thank you David for your patience and understanding

Absolutely disgusted in this company . Landlord's us these companies because they are just as bad . Example buy electric from payment, pay by phone , Opayo by Elavon or PayPal get charged and fee so £20.00 won't give you that amount it'll give you say £17.00 after they take their fee . Also checkout the charge per kw (that'll interest you) . Once again the poor hardworking people are punished by a multi international company using outside customer service assistants. Disgusting how you get away it .

The team is always being helpful, specially today Matthew & Ncumisa N both helped promptly.

Fantastic Service from David R.

Quick easy service on WhatsApp by Ncumisa

I was having issue for the top up and I did contacted help line so many times but finally I was connected to Justin he remained on the call to make sure I don’t get confused and with that it was really helpful thank you Justin! Really appreciate your help

Good service by Justin

Got temper message on metro meter spoke to customer service really helpful and guide me through really polite and professional manner thanks metro team 👍

My agent who delt with my request was quick polite and very helpful my agents was ncumisa very well pleased massive thank you to Ncumisa

Friendly .. educated .. well spoken English

Excellent service, management and attention from agent Zainu via WhatsApp, Thank.

Justin, was so very helpful.

He appreciated my geographical position &overcame my issue.

He was patient and awaited my gathering of the necessary data, then provided ne with everything I needed, thank you.

Kind regards Gary Abela

I was dealt with by Matthew in a very efficient and informative way.
He responded to my emails instantly.
My problem was sorted quickly, even though it was the Easter holiday weekend.
Very satisfied with the service.

Matthew was very helpful in giving me the information I requested

Yonella was kind & help full agent at the customer service she guided me step to step to deal with the problem getting my electricity. Thumb up 👍 very professional

Fast response Jean Marc thank you

Seems like im been ripped off with service charge that I knew nothing about moved into a new place, no help nothing from them. Meter must be on really high tariff, and they wouldn't check, wouldn't sort me a card, doing it online and electric being eaten. Been on phone numerous times,with no help

AVOID METROPREPAID. If they messed up your meter, don’t argue—escalate. Demand a refund, wait for the "No," then go straight to your bank for a dispute.

Pro Tip: File a complaint with the Financial Ombudsman (FOS). It’s free for you, but costs them £750 every time regardless of the result. With more people doing this bank will stop doing business with them.