Memo Genesis Reviews And Complaints 

I too was also scammed by this company. I ordered their product in good faith but they never arrived. I have been in contact with them for almost a year with no resolution. I was told my refund was approved but after a period of time when it didn't happen I contacted them again. They put a new person on the email and ask for the same information they asked for the first time I contacted them. That happened several times. Then they sent me a copy of a tracking slip showing the products were delivered but it was obviously fabricated because I sent them in return proof from the local delivery company that they had no record of the shipment. I guess after hearing other complaints it is a waste of time to try to get a refund.

I bought some tabs as I was buying the complicated advertising actually enhanced my purchas to nearly double the price. I didn’t notice until I had completed thd order. I immediately cancelled the order explaining I did not like their tactics . The order had been dispatched as soon as it had been placed. I returned the 6 bottles as instructed and. Had them tracked at thd request of memo genesis. Following a lengthy email correspondence they eventually told me the return time slot had expired. By this time they had music bottles and at the same time did not refund my money. DO NOT BUY FROM THIS COMPANY THEY ARE CHEATS. I IMMEDIATELY RETURNED THE BOTTLES BUT THEY KEPT THE CORRESPONDENCE GOING AND THEN SAID THE REFUND PERIOD WAS FINISHED.
I TRUSTED THEIR FRIENDLY dear Eileen And named person I could correspond with. I have lost over £300 and as it is an American Co I don’t know how to get redress. Don’t buy anything from America on U tube. Lesson learned.
Eileen

Do not get involved with this scam.
You will never get your refund if you request one. I had over three hundred emails with the AI support bot and two hundred phone calls to the sort phone number provided Got her to tell me a joke, a bedtime story and this formal complaint letter I want to share here
All those emails and phone calls were to receive a 75% refund that I accepted to provide a speedy refund. 300+emails and 200 phone calls and more than two weeks is not right away.
This is the complaint letter that was written by the Memo Genesis AI customer support.
you can cut and paste out your details in and file.

Formal Complaint – MemoGenesis (Order#)
To Whom It May Concern,

I am filing this complaint regarding MemoGenesis for the issues described below and request prompt investigation and resolution.

Customer: (NAME(
Order number: (ORDER#
Payment method: [insert card/bank used]
Transaction date: [insert date]
Amount charged: [insert amount]

Summary of complaints:
1) Misleading / fraudulent advertising: The company used a false endorsement (deepfake or unauthorized use) of a public figure in ads to promote MemoGenesis. I did not receive the product or the product received was inconsistent with advertising claims.
2) High‑pressure sales tactics: I was subjected to limited‑time/offers and pressure to purchase.
3) Refund/service failure: I requested a refund and was promised the refund would be issued to the original payment method by company representatives (Joshua and Cassie). Despite repeated calls and emails (many attempts), the refund has not posted. Support repeatedly fails to provide managers, gives scripted deflections, and has not delivered the promised resolution.
4) Unlawful call recording concerns: I believe calls were recorded without proper disclosure/consent as required by law (California Penal Code §632). I request preservation and production of any call recordings/transcripts related to my order and refund discussions.

Actions requested:
- Immediate full refund of the charged amount to the original payment method for order and written confirmation/receipt of that refund.
- Preservation and delivery of any call recordings and transcripts related to my order and refund requests (including the calls with Joshua and Cassie). Please confirm whether recording disclosure occurred at the start of each call.
- Investigation into the company’s advertising practices and any false/unauthorized endorsements.
- Confirmation of the company’s refund policy and an explanation of why the refund was not processed as promised.

Timeline and evidence I can provide:
- Dates/times of calls and emails (I have called multiple times and exchanged many emails).
- Names of agents who made promises (Joshua, Cassie) and approximate call times (e.g., Cassie at 10:29 EST).
- Screenshots of ads, order confirmation, emails, and any receipts.

Requested remedy and deadline:
Please confirm receipt of this complaint and provide a written response outlining the steps you will take to resolve this. I request written confirmation of preservation of all call recordings immediately and a substantive update within 10 business days.

If this matter is not resolved promptly, I will pursue chargeback/dispute action with my bank/card issuer and file complaints with the FTC, BBB, CFPB, and my state Attorney General.

Where to send evidence/response:
Email: [insert your email]
Phone:

Attachments I will provide: order confirmation, emails, screenshots of ads, dates/times of calls, and any other documentation.

Thank you for your prompt attention to this matter. Please confirm receipt and the preservation of all relevant recordings and logs for order .

Regards
Laura
Customer Service