Megasealed Bathrooms and Balconies Bewertungen 

48
•
TrustScore 2.5 von 5

2,7

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Beware MEGASEALED Newcastle! They did a balcony for me and it still leaks, still has drummy tiles and now has 6 large pools of water instead of the two I started with. They took 3 MONTHS to resp... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We were blown away by the craftsmanship and service we received from Ghulam Azimi and Mohammad mehdi of Megaseal. They were punctual, professional, and went above and beyond to not only do a good jo... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

appauling customer service by the central coast, nsw franchise members and owner. do not trust megasealed central coast. if u live on coast or lower newcastle, they never ever honour their warranty is... Mehr ansehen

Bewertet mit 1 von 5 Sternen

After having an inspection and assurance the job could be completed the grouters came around and started removing old grout when 2 tiles came loose . They stopped the job and said they would give us a... Mehr ansehen

Unternehmensdetails

  1. Abdichtungsunternehmen

Vom Unternehmen geschrieben

Megasealed provides tiling, waterproofing and grout replacement solutions for both residential and commercial customers. Contact us at 1300658007 for an obligation-free quote today.


Kontaktinformationen

2,7

Mangelhaft

TrustScore 2.5 von 5

48 Bewertungen

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2,7

Alle Bewertungen

(48)

10 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

These grubs did a dodgy job on our…

These grubs did a dodgy job on our shower last year in January now all the walls in our bathroom have to be ripped out cause they are full of black mould
They have done nothing to accommodate us and the building inspector said the place is unfit to live and will take two months to fix mega sealed have offered $1000 dollars to relocate us that will only cover about three days in a Airbnb
Tori from there Beenleigh office didn’t think it was an emergency and was absolutely no help what so ever and did not care my family and I are still breathing in this black mould
There workers came and ripped the shower out and left all the mouldy tiles in buckets at our front door and the big sheets of glass from the shower just leaning up against the wall outside my sons room
These guys are so unprofessional and way overpriced for there rubbish work ..do not let mega sealed do any work in your house you will regret it.

8. Oktober 2024
Bewertung ohne vorherige Einladung
Megasealed Bathrooms and Balconies-Logo

Antwort von Megasealed Bathrooms and Balconies

We’re very sorry to hear about your experience and the situation you’ve described, Simon.

This is clearly a serious matter and we understand how distressing it would be, particularly given the concerns raised by the building inspection and the impact on your home and family. Issues involving potential moisture and mould are treated as high priority.

We’d like to ensure this is properly reviewed by our senior team as a matter of urgency. Please contact our customer service team at customerservice@megasealed.com.au with your job details so we can escalate and investigate this immediately.

We appreciate you bringing this to our attention.

Bewertet mit 5 von 5 Sternen

Danny did a fantastic job

Danny did a fantastic job. The shower looks fabulous. Danny was very professional obviously a very good tradesman and a very pleasant man to have in our home.

24. Mai 2024
Bewertung ohne vorherige Einladung
Megasealed Bathrooms and Balconies-Logo

Antwort von Megasealed Bathrooms and Balconies

Thanks so much for the lovely feedback, Julie!

We’re really pleased to hear you’re happy with the result and that Danny looked after you so well. He takes a lot of pride in his work, so it’s great to hear the shower looks fabulous and that the experience was a positive one in your home.

We’ll be sure to pass your kind words on to Danny. Thanks again for choosing Megaseale

Bewertet mit 1 von 5 Sternen

Can I go 'NO STARS"

Can I go 'NO STARS" - not one. My experience with this company ,and more especially Monique ,the owner of this franchise, has been dismal. Monique's company, services the South East surburbs of Melbourne.
I wanted someone to ensure that there were no leaks in my bathroom. There was mould forming downstairs in my laundry.
Jay, the assessor, came over and determined that the shower could be sealed, the missing grout from tiles outside the shower will be fixed and he identified one cracked tile in the shower. For this the shower screen had to be removed and the tile had to be epoxied. This added another $550 to the quote.I agreed. I decided to go with this higher quote because it seemed that Megaseal is a bigger franchise and are more likely to honour and tend to issues if they develop.

When the job was eventually done ( Monique has very unprofessional with communications - delays due to 'board meetings' and 'being on the road' and 'illness') - I was EXTREMELY disappointed with the job. We now had:
1. a broken shower head.
2. Now there were FOUR cracked tiles
3. The silicon was put very untidily
4. The grout in the tiles were black - did not match the grey of the rest of the bathroom.

She was argumentative from the very start and very rude and unprofessional. She said that those tiles were cracked before the technician started the job - even though her assessor did not identify them. She eventually came for a site visit but came 'armed '
to say - this is not 'OUR FAULT!!!'

She even had the audicity to say 'out of 10000 bathrooms that she has fixed this was the most vile and disgusting shower ever' If I could add pics here I could show how very untrue this statement was.
Eventually she offered a 15% discount. But this was not satisfactory for me - what use was paying close to $2K for a shower that still needed fixing?

My text to her :-
“I want someone to come over and neaten the job. I'll show you some before and after pics of some "disgusting" showers that was made to look good again with good workmanship.

I want the black grout replaced to a matching color I want the new shower head dropped off for us to pay a plumber to replace And 15% off as offered And warranties in place.

Her reply - it is still not clear what you want of us.

25. Januar 2024
Bewertung ohne vorherige Einladung
Megasealed Bathrooms and Balconies-Logo

Antwort von Megasealed Bathrooms and Balconies

We’re sorry to hear about your experience and the concerns you’ve raised regarding both the workmanship and communication during the process.

This is not the outcome we aim to deliver for any customer, and we understand how frustrating it would be if you feel the issues raised at completion were not properly resolved or clearly communicated.

We’d like the opportunity to review your job in full and ensure your concerns are properly documented and assessed by our senior team. Please contact our customer service team at customerservice@megasealed.com.au with your job details so we can formally investigate what has been raised and follow up appropriately.

We appreciate you taking the time to provide this feedback.

Bewertet mit 1 von 5 Sternen

Never use Evans Bathrooms PTY LTD t/as

Never use Evans Bathrooms PTY LTD t/as
Megasealed Sydney South East
Megasealed Eastern Suburbs
Megasealed ACT
They are an absolute disgrace. From start to finish and the cost to fix our balcony/planter box $7k. More fool me! Service was amateur. I had to get them back several times to fix things. Planter box bubbled and held water, needed ripping up again and waterproofing, Tiles were cut poorly, they covered up spitter pipe holes, inserted 2 new spitter pipes that were 10x larger than original and now is a bloody eye saw! They never arrived when said. Emails went unanswered. Finally the manager Graeme was involved who was rude and condescending and clearly does not give a hoot about the customer. All they want is money. And to top it off it’s still leaking. They even disagreed with the plumber they got out to do a dye test. Meagseal say it’s not leaking and their plumber says it is 🤷‍♀️. They are bullies who intimidate. If it’s not leaking then why am I getting yellow water dye (dye test plumber did) in a bucket under the leaks! This has been going on from Nov 2022 to now Dec 2023.
Please never use them!

5. Juni 2023
Bewertung ohne vorherige Einladung
Megasealed Bathrooms and Balconies-Logo

Antwort von Megasealed Bathrooms and Balconies

Update: We're pleased to advise that this matter has now been resolved.

We'd also like to note that we only recently gained access to our Trustpilot business account, which is why our response has come some time after this review was originally posted. Since gaining access, we've been working through both recent and older reviews to ensure we acknowledge feedback and address any outstanding concerns wherever possible.

We're sorry for the frustration and inconvenience this situation caused and appreciate the opportunity we had to work with you towards a resolution. Thank you for your patience throughout the process and for allowing us the chance to address your concerns.

We appreciate your feedback, as it helps us continue to improve our service.

Bewertet mit 1 von 5 Sternen

These guys are a disgrace

These guys are a disgrace. Phoned and emailed them re a job and get a response about a week later asking me to send photos and describe work required which I did. Another week later Zero response.

11. Oktober 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Discusted…

After having an inspection and assurance the job could be completed the grouters came around and started removing old grout when 2 tiles came loose . They stopped the job and said they would give us a quote to fix the issue . At $6,800 im not entertaining the idea so we are left with an unusable EnSuite . No one from the company returned calls , emails or text messages to discuss further , they ran . DO NOT USE MEGASHEILD PERTH , GRADE A AMATURES.

13. Oktober 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

So relieved

I was delighted with megasealed. They always came when they said they would which when your having a retiling and leak proofing is about 5 visits. Clean, respectful and i couldnt be happier witht the result. I'm in in the Sutherland shire and they were the cheapest quote. So I would definately recommend them.

1. September 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Terrible, terrible Customer service. DO NOT USE!

I never even got to having the requested work done as we never got that far.
I Emailed a quote request to Megasealed on Friday and got a missed call from their nearest "technician" at 1141 AM on the Sunday morning. He then sent me a Text and Email stating that he'd "arranged" an inspection at my Home for 0930 AM the next Day without consulting me to see if I was available. I texted and Emailed him back saying that I wasn't available as he hadn't given me any notice to arrange the appointment. Then I didn't hear from anything from him at all. Nothing. I sent him a Text Today asking if he could come out later this week to do a quote on the work. The reply I got was SIC "sorry tried yesterday and get back after 1 pm to book quotes. Good luck with it". He didn't call back after 1 pm as stated and is now ignoring me. Absolutely pathetic service. Their loss, as I've got a competitor to do the work. If this is the way they do business, I'd rather have the leaking balcony. The guy in question has no idea about how to deal with Customers, assumed I'd jump through hoops for the appointment he'd "arranged" and then got all precious because I didn't reply to his non-existent follow-up call. Do yourselves a favour and use anyone but these Clowns.

6. Februar 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

We used Megasealed company located in Brisbane

We used Megasealed company located in Brisbane a few times over number of years. They sealed our two bathrooms and gave us a 10 years warranty. But, they warranty worth nothing! 3-5 years after the service we noted that bathrooms start to leak again. Called Megasealed and their technicians gave us ridiculous excuses to void the warranty: he blamed wall tiles, 'incorrectly' installed shower screens and other irrelevant things which under his opinion contributing to new leak. And of course, straight away they gave us new quote to fix it. We followed this trick twice, received two 10 years warranties and guess what.. Bathroom is still leaking and Megaseald refuse to rectify under their warranty. Stay away from this doggy company... they promises and warranty are rubbish..

24. Januar 2023
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Will not use again

We recently engaged Megaseal Melbourne Central to fix one of our showers.

We selected Megaseal over a number of other quotes for a single reason: Their assessor identified that simple sealing would not be sufficient and that additional epoxy sealing of the drain would be required. Others did not identify this. Their assessor seemed highly competent and even with laypersons’ eyes it was obvious that he was correct when being shown the right spot. Other companies had simply not bothered to disassemble the drain. We selected Megaseal even though they gave the most expensive quote since the quote included these works.

A while later works were executed and the invoice was sent. When I checked the works it turned out that the sealing of the drain had not been completed. No mention of this was made. When I complained about this to Megaseal they stated they could no execute these works “since we are not plumbers”. Why then quote on it??? Still, the full quote price (including this item) was invoiced.

After a lot of back and forth, we came to an agreement to lower the price and have the drain sealing done in different ways. I ended up doing this as a DIY job (which were very simple). In essence, the assessor (Jay) was competent. However, it turns out that the people performing the repairs and the assessors are different and they performed a simple run-of-the-mill surface shower seal without giving any thought to the scope of works in the quote.

The important part is: had we simply paid and started to use the shower again, we would have damaged the just-repaired floor of the bathroom again as the true cause of the problem had not been fixed.

Communications with the director (Monique) were also somewhat disjointed and unreliable.

Lesson learned: next time we will not engage a shower-sealing franchise but rather a proper plumbing company that also offers shower fixing.

We will not use Megaseal again.

30. November 2022
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

I used Megasealed Melbourne Central

I used Megasealed Melbourne Central. This is the second time I've used them and both times they have completed a high-quality job on sealing a leaking shower in our house. They are a little disorganised and took longer than promised and their invoicing is also slow, but these are common issues with trades, whereas their actual work is excellent

18. November 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

TERRIBLE SERVICE

TERRIBLE SERVICE - balcony was leaking after almost 6k and 1 year after repairing my whole ceiling after being told the job was done balcony started leaking again. They have refused to replaster after I spent almost 2k to do the ceiling based on their assurance. Terrible. VCAT will be hearing about this!

18. November 2022
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Very disappointed and frustrated.

Very disappointed and frustrated.
Had two shower floors regrouted. Both still leaked. Said they would re do both. Re did one which cost us a new shower screen but just patched up the other. The patched up one grew mould around the silicone edge within a few months. They eventually came and re did the silicone but wouldn't re do the whole job as originally promised. Mould again growing in the silicone in multiple spots as well as the corner where the leak was is a mess. We were told by tiler that we shouldn't get mould as it was re grouted with epoxy.
No point contacting them again as they will just patch up again.

1. Februar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Unfortunately

Unfortunately, I did not have a good experience with Megaseal, so this review will no doubt not be published. Whilst the initial consult was good, I found some of the bathroom works were ok but a lot were very disappointing. I felt there was a lack of experience in some tradesman or they sent their apprentice. I still have to put up with a wobbly toilet seat and reminded daily of the finish on the marble tiling.

3. August 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent service

Great service, quick and efficient. They arrived on time, very professional to deal with and did a fabulous job. Would definitely recommend them.

31. August 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Amazing service and result

Absolutely love my experience with Megasealed. The technician took great care of our house and did a marvellous job on our bathroom! Highly recommend.

28. August 2020
Bewertung ohne vorherige Einladung

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