Medshopdirect Bewertungen 

Free delivery and set up. The mattress is very comfortable. I have to figure out what to do with blankets and pillow, they fall off every time the bed has to turn and rise to sit. No worries though, because I am definitely keeping the bed.

Upon ordering the bed, I made a phone call and the representative who answered was very helpful. Then every so often I got emails updating me with the progress of the bed, and the white glove employees were very helpful in setting up the bed, at first finding alternatives when they thought the bed would not fit going into the bedroom because of the doorway position.

The customer service at MedShop Direct is fantastic! Omar was knowledgeable about the alternating pressure mattresses we discussed and great to work with as was the rest of The MedShop Direct team. They helped us figure out which product to purchase and had it shipped out quickly.

Although it began as a simple on-line order, they were especially attentive to me by calling almost immediately to say the item ordered was not in stock in the color I wanted so it couldn’t be shipped immediately. But they also suggested an alternative at the same price similar to what I ordered and I liked that item even more so received that in stock item within days. Customer service was outstanding. The delivery was also not a problem.

I was so pleased that I found a queen sized hospital bed recently. It is through Icare beds thst I found exactly what I was looking for. It looks like a normal bed. It goes up and down and has castors that allow it to move around easily and then locks in place. It is so comfortable. Omar was very helpful to assist me in choosing exactly what I needed.

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Excellent Customer Service

I’m very satisfied with my experience with MedShop Direct. Their customer service was professional, responsive, and very helpful throughout the process.

They handled my situation promptly and made sure everything was properly taken care of. I really appreciated their communication and the effort they made to resolve the issue.

It’s refreshing to receive this level of customer service. I would definitely recommend MedShop Direct to others looking for a company that truly cares about its customers.

Thank you for your excellent service and for making this a positive experience! ⭐⭐⭐⭐⭐

My mom loved the mattress

Update September 4, 2026
Customer Service at Med Shop Direct is truly outstanding, I would definitely order from them again, but would not use Mobility City for installation . Omar and Ivan from Med Shop Direct took an active role to ensure I was satisfied with the mattress and bed I ordered with white glove installation. Mobility City of Lakeland, Florida provided the white glove delivery service. I would not recommend Mobility City, their installers have great personalities but that is it. Coming to my home without all the parts that were shipped and located at Mobility City is ludicrous. Thank you Omar for sending the headboard and footboard, it was installed and looks great

Previously (August 30th)
I ordered a Medacure LX-BARI bariatric hospital bed (includes cherry headboard/footboard plus side rails) and a Medacure bariatric alternating pressure with low air loss mattress on August 12, 2026. I was originally told they would arrive on August 20th locally for white glove delivery scheduling. The bed was delayed to August 24th. The white glove delivery took place on August 28th. Very nice delivery/installation men. The bed box was damage and held together with gray plastic wrapped around the box. Once opened there were plastic and wood pieces just thrown in with the bed. The men did install the bed - it was missing a cotter pin, but they had a bucket of parts in their van. Everything seems to function properly. The side rails were packaged separately and in excellent condition. There was no headboard or footboard as ordered and included in price of bed. I have called Customer Service and they are “looking into it.” I need the headboard and footboard NOW and am concerned that looking into means I don’t get what I paid for. I am questioning if I will ever see the headboard or footboard.

I enjoyed working with the representative. He answered all my concerns. Very informative concerning product of interest. Mattress arrived on time and was a perfect fit for my bed. Representative was polite, professional, knowledgeable and efficient. He made my purchase quick and easy.

Website was easy to browse and find the lal mattress system needed for my son. It’s been great for him .

Omar was experienced and made sure I was getting everything my husband needed. I recommend Medshopdirect for their customer service and speed in getting my order to me.

Wonderful customer service and contact throughout the delivery process. White Glove delivery was perfect.

All the people I had contact with were very helpful, very friendly and very patient.

My mom’s health declined recently and we needed to get her a hospital bed quickly. We found Medshopdirect online, found what we wanted and gave them a call. The person we spoke to was very knowledgeable and helpful. I explained that we were under time constraints and he tried to rush the order. The bed was ready even faster than he promised. Set up was perfect. We are very pleased.

Great experience with company. Fast response time to inquiries and the delivery of the items were spot on.

The delivery was on time, communications were good, and the bed is good quality. We ordered the high-low bed, and we were updated throughout the process, from ordering to delivery. White glove delivery was included, plus we requested removal of an old bed.

Delivery Service was excellent. Installers were fantastic. Efficient, knowledgeable, and so pleasant.

They were very very helpful in making the right bed choice- the website is one of the very best- easy to use and offering all the bed details that other websites didn’t show. The support team at operations were patient when I needed to make changes as were the gentlemen who delivered and set up the bed - it was easy to reach them, they were responsive patient and polite. I highly recommend MedShopDirect

Medshopdirect provided excellent, fast service. They were the first to respond to our request for a quote, offered a competitive price, followed up, and kept us well informed throughout the ordering process. We were anxious to receive our new hospital beds, and by choosing this company, we probably saved two or three weeks. We highly recommend them.

I highly recommend Medshop Direct. They provided exceptional customer service that was above and beyond my expectations. Omar and Ivan enabled us to finally obtain a bed that met our needs. Omar clearly knows how to problem solve. Medshop Direct provided timely updates and was transparent in passing along information from the manufacturer. A critical hurdle that Omar was able to navigate was delivery and installation. I would certainly use their services again.