Disappointing experience
Disappointing experience
I received a box that is different from the one shown in the product photo. I contacted with sales email to ask for a voucher or equivalent compensation, but I have not received any reply or resolution.
The website is also frustrating to use. I received an email notification about a newly added product, but it did not appear in the “New Products” section. This makes the section feel misleading rather than a genuine list of recently added products.
There is also no option to browse all new products in one place.
Overall, the lack of response and these website issues create a poor impression of both the customer service and the store.
