Matchday Mystery Bewertungen 

138
TrustScore 2.5 von 5

2,6

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Total scam Ordered two Shirt in early october. By end of october, I contacted tvere help center. I did not get any reaction, but a Message, that my order was despatched via Royal Mail. My trackin... Mehr ansehen

Bewertet mit 5 von 5 Sternen

On top of a fast experience with the mystery box (kids) for my son and getting a leeds 2002 home shirt I stumbled upon the signed collection. I was after any arsenal piece and noticed the duo fr... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Don’t bother - placed an order after entering payment details and checking out - got an ‘order pending’ email with tracking links. Then nothing. Four weeks later I chase them - apparently because I d... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Have just received my first shirt. Absolutely gorgeous! Har some few issues with import to Denmark, it was solved easily due to the amazing customer service at WhatsApp, fast response and good probl... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails


Kontaktinformationen

2,6

Mangelhaft

TrustScore 2.5 von 5

138 Bewertungen

5 Sterne
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1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat keine negativen Bewertungen beantwortet

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

2,6

Alle Bewertungen

(138)

2 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

don’t order

I ordered in october and was told it would be a weeks delivery. i still haven’t received it. the only thing i got was a confirmation email the day of purchase and haven’t heard anything since. i have tried emailing their support email and still nothing. don’t bother ordering from this company.

7. November 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

This is a scam

This is a scam. Said shirts were dispatched 2 weeks ago yet now saying there is a "supply issue" and to try and get a refund from my bank card. DO NOT ORDER FROM THESE PEOPLE.

6. November 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Bunch of scammers

Ordered 2 shirts on October 7th and got nothing but a confirmation email. The shirts were never even dispatched and I waited a month just for my order to be cancelled for literally no reason. Worst part is, they haven't even refunded me. Do not order from this website, you're either going to get nothing or it's gonna take 2 months.

6. November 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Worst customer experience ever

Ordered 2, paid for express delivery (within a week), took almost 3 months to get here.

Refused to refund the difference in delivery.
Shirts stink of fish for some reason??
I specifically asked to avoid English teams and they send me an MK Dons kit hahaha.

4. November 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I have placed 2 orders over the…

I have placed 2 orders over the previous 2 months and never received any items. The first one I have put a claim in to receive a replacement order for it but they just sent the money back, this was after waiting nearly a month going through the process of having to wait before putting the claim through and finally getting a response from the company which took multiple emails.

My recent order 11984 which I placed 3 weeks ago is pending which means I will have to go through the whole refund process which I can’t be bothered with. So they can just keep the money they have taken from me.

The internal system they use for keeping track of orders and processing g the shirts must be very poor as there is multiple reviews saying the same thing as me. Maybe this should be something the company looks into as it has now put me off ordering again

I wasn’t going to leave a review but they have just emailed me asking to rate their service

1. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Stay away

Ordered 2 shirts on the 17th October to give as a gift tomorrow (2nd November)
Had email confirmation & nothing since, not even dispatched even though it states on the order confirmation that it will be with me in around a week.

Emailed & sent messages on WhatsApp, no reply.

Do not recommend

*Update, finally received the order but too late to give as a gift as I’d already left for the weekend.
It was supposed to be a ‘Premium’ bundle but it was 2 Indian shirts which are online for £16 each so I could have bought separately and saved myself £10.

17. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Don’t bother

Don’t bother - placed an order after entering payment details and checking out - got an ‘order pending’ email with tracking links. Then nothing. Four weeks later I chase them - apparently because I didn’t pay (although I did give them payment details and confirmed my order) - there is no order and they are not sending anything. Abysmal levels of communication.

29. September 2024
Bewertung ohne vorherige Einladung
Matchday Mystery-Logo

Antwort von Matchday Mystery

Thank you for your review about your "order."

The issue with your payment is entirely with Revolut Merchant Payments and beyond our control. Since your transaction was blocked by them, no payment was received, and therefore, no order was created.

This is not by choice, as all we do is ship paid orders. When you state we are "not sending anything," there is nothing to send, as no order exists.

What you will have got is a "Request" email which is nothing like an order confirmation (it is even titled in bold "This is not an order confirmation"). The purpose of this email is to notify you that a payment was attempted, which helps us minimise fraud.

If you're expecting a product without completing a payment, that is simply not possible. To be honest, I am unsure what the issue is, as we have not taken any payment. Furthermore, every automated email is clear and concise.

- MDM Team

Bewertet mit 1 von 5 Sternen

Item never showed up

Item never showed up, parcel got lost or something. They offered me a refund or a new box, I chose a new box. But nothing ever happened. Sad, could have been fun to try.

26. September 2024
Bewertung ohne vorherige Einladung
Matchday Mystery-Logo

Antwort von Matchday Mystery

Hi Jonas,

I looked your name up in the Resolution Centre and it appears you were refunded. Sometimes we make the decision to refund instead, as not everyone wants to wait for a replacement. Then we let them reorder should they still want a new box.

Thanks,
MDM Team

Bewertet mit 5 von 5 Sternen

Cool concept

Order no #10636
Ordered 2 T-shirts in size L that arrived about 1 month after, that happens.
1 T-Shirt was fine, Rangers size L, the other was from some unknown Indian team, just standard red shirt and in size XL, way too big for me. They offered to send a free replacement shirt

23. September 2024
Bewertung ohne vorherige Einladung
Matchday Mystery-Logo

Antwort von Matchday Mystery

Hi Rasmus,

I already got back to you earlier. Please can you get in touch to accept or decline my offer?

Thanks,
MDM Team

Bewertet mit 1 von 5 Sternen

Item never turned up

Item never turned up.
Emailed multiple times over the last month and just received automated replies.
Have submitted a refund request a few weeks ago too and it is still marked as ‘under review’.
No way to speak to an actual human either.

23. September 2024
Bewertung ohne vorherige Einladung
Matchday Mystery-Logo

Antwort von Matchday Mystery

Hello,

Sorry to hear about the undelivered order. To put things right, this order was refunded on Saturday 21/09.

Thanks,
MDM Team

Bewertet mit 1 von 5 Sternen

Complete scam

Complete scam, shirts never showed up, and no tracking updates given a month after ordering. Do not order this product

23. September 2024
Bewertung ohne vorherige Einladung
Matchday Mystery-Logo

Antwort von Matchday Mystery

“Fully refunded order(s) at 03:27 on 19/09.

Reason: Billing and shipping addresses do not match.”

We do not dispatch flagged orders.

- MDM Team

Bewertet mit 1 von 5 Sternen

Ingen vare eller respons

Hvis du ønsker dit største internethandels mareridt skal gå i opfyldelse, så er det bare med at handle hos Matchday Mystery.

Jeg lagde en order hos dem i d. 2 september, som ikke er kommet nogle vejene endnu.

Selskabet påstår at have afsendt vareren d. 13 august, men når jeg kontakter Royal Mail med mit trackingnummer er den aldrig blevet indleveret til dem. Matchday Mystery sender 14 dage senere d. 27 august en mail til mig om, at jeg kan vælge at få sendt varen igen eller få refunderet pengene. Da jeg gerne vil have varen, beslutter vi at vælge at få sendt en ny vare. Det er så nu det bliver rigtig sjovt, da jeg ikke har hørt fra dem siden. Jeg har skrevet til alle mails jeg har kunne finde på deres hjemmeside, og det tættetse jeg er kommet på en dialog er en autosvar. Autosvaren beder mig ansøge om hvorvidt jeg vil have pengene tilbage eller sendt varen igen. Men da jeg har gjort dette for 14 dage siden, så er jeg bundet på hænder og fødder.

Lad være med at handle med dette selskab, det er den værste oplevelse man kan kaste sig ud ik.

2. August 2024
Bewertung ohne vorherige Einladung
Matchday Mystery-Logo

Antwort von Matchday Mystery

Hej,

Vi beklager meget for din oplevelse. Vi kan bekræfte, at din ordre nu er blevet refunderet.

Endnu en gang undskyld for ulejligheden.

Venlig hilsen,
Matchday Mystery

Bewertet mit 3 von 5 Sternen

Delivery took over a month and had to…

Delivery took over a month and had to pay a toll fee. Not the biggest deal but added about £15. Ive signad up for a prenumeration for about £22 q month i think. With toll and shipment my total is somewhere around £45-50. First shirt dissapointment tho. A Namibia national shirt but the material feels very diffrent to what we have in EU.

3. September 2024
Bewertung ohne vorherige Einladung
Matchday Mystery-Logo

Antwort von Matchday Mystery

Hi Christoffer,

Thank you for your review. I apologise for the delivery issues, maybe you should have reached out to us before leaving the review?

However, I would like to point out that the Umbro Namibia shirt is going for £45-50 online. It's a fantastic design and is comfortable to wear, ideal for playing and general use. I think your first shirt is great value, especially considering the price you paid.

Please reach out to support@matchdaymystery.co.uk if you have any further questions or concerns.

Kind regards,
MDM Team

Bewertet mit 5 von 5 Sternen

Thank you matchday

Thank you matchday
Signed up for the new customer offer for a taste of the premium jerseys, quality materials and excellent value for money. Will be back!

6. Dezember 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Never got it

I never got my items! This is a scam

2. August 2024
Bewertung ohne vorherige Einladung
Matchday Mystery-Logo

Antwort von Matchday Mystery

Dear Adnan,

I am so sorry to hear about your delivery.

However, instead of emailing us or opening a ticket on WhatsApp, you chose to leave a damaging review. This is not the way to contact us, especially when we have no idea what your order number is or whether this is even a genuine review.

I have requested your order information via Trustpilot so I can reach out to you and resolve the situation promptly. Alternatively, please email us as soon as possible (support@matchdaymystery.co.uk) with your order number.

Looking forward to hearing from you.

Kind regards,
MDM Team

Bewertet mit 5 von 5 Sternen

Amazing quality!

Have just received my first shirt. Absolutely gorgeous! Har some few issues with import to Denmark, it was solved easily due to the amazing customer service at WhatsApp, fast response and good problem solving!

Minor inconvenience is the import fees to Denmark, but this is simply due to GB being outside the European Union. If solved, I'll return on the subscription service!

22. August 2024
Bewertung ohne vorherige Einladung
Matchday Mystery-Logo

Antwort von Matchday Mystery

Hi Sebastian,

It was great chatting with you over the past week!

I am pleased to hear about your first shirt.

Regarding shipping, we are promptly looking into a solution for your subscription. I really appreciate your constructive feedback today as it helps improve our logistics within Denmark moving forward.

Warm regards,
Dil
MDM Team

Bewertet mit 1 von 5 Sternen

I hope my situation was 1 in 1000

Ordered the 17/7 and it took them more than 16 days to just dispatch the delivery, 6 days earlier they sent that it was on its way, but it wasn’t. Now yesterday 33 days after I bought the package I got a letter saying it arrived at customs and I got to pay a fee on 40$. If this wasn’t a gift I wouldn’t pay the fee and would demand a full refund.

20. August 2024
Bewertung ohne vorherige Einladung
Matchday Mystery-Logo

Antwort von Matchday Mystery

Hi Fredrik,

I apologise for the experience so far.

You would have been better off contacting us first rather than immediately leaving a review.

If you still want to work with us on this, we are available via socials and email; we make ourselves as reachable as possible because we want to help. Please include your order number in your next contact and let's discuss things.

Looking forward to hearing from you.

Thanks,
MDM Team

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