ManageWP Bewertungen 20

We have been a paying customer for many years supporting between 100-200 websites. I am very unhappy about their business decisions and how they maintain their product. They don't fix bugs for years but started tos ship features that are not included in the current subscriptions / bundle prices. They increase bundle prices to 150% at the same time. The whole product does not get any love except the one they need to get new stupid customers (e.g. UI refresh of the website and the product, but all the bugs and problems still persist). WOW THANK YOU SO MUCH FOR THAT

I've been using ManageWP for several years, primarily as a backup tool for my WP agency. We host & manage dozens of sites (including multisites), and I tested multiple backup tools and ManageWP was the winner. It is easy, reliable, and affordable. I will say that their clone/migration tool isn't reliable for me, but in terms of backing up files and databases it is fantastic.

I wouldn't recommend this software. We set up the software and it was running for years without us ever using it. When we finally did cancel the software they continued billing us. They stated that"refunds can’t be issued for services that have already been used or for requests made after the billing period has ended." We cancelled it before the billing period had ended. The cancellation process was not easy to access and then having them not honour the cancellation just shows and unethical business practice.

The services are getting worse every day. The update feature is starting to crash at least once a day (we manage 90 websites in total using Manage WP), the safe update has a practically ridiculous "visual comparison," but the worst of the worst is the SEO feature, which has been providing incorrect results for over three months now.

Our agency worked with these people for over 10 years, and then they were bought by the worst — GODADDY! And they have been worse and worse and worse every year.

Their performance, their customer service, their loyalty, all flushed down the toilet. If you don't pay them right on time, despite 12+ years of loyalty? They cut off services for every account.

I mean, if they had any business sense, they'd just block access, but no... if you get too busy and don't change your payment details in time, you have to go in and activate EVERY SERVICE — one at a time, once you have added a new payment method.

It's idiotic, it's bad business, and it's going to force us to move to someone with better manners who actually appreciates loyalty and extended client relationships.

SHAME ON YOU, ManageWP. We counted on you, and now we never will again. GoDaddy is big, but they have a bad reputation. Everyone knows that. Now you do too... Sad.

We signed up for them on 23 Oct 2023 and opted to pay for their "all-in-one" add-on bundle at $150/mo. By the recommendation of their own system, we downgraded to paying for individual add-ons on 11 Nov 2023. On 5 Dec 2023, they charged us another $150, even though we only had the "all-in-one" bundle active for 19 days in total. I contacted their support who claimed the subscription fees are "postpaid", and basically trying to say that I owe them for the entire month of November even though I cancelled the subscription well within the initial 30 days I paid for. I've given their support one last opportunity to rectify the situation before I contact my financial institution; and needless to say, we're taking our business elsewhere to a company who doesn't defraud their customers with shady billing tactics.

While bad news travels fast, good reviews are few and far between.

Today, is one of those days I felt the need to give thanks, in whatever small way.

This is a positive review of one of the tools in our armoury -ManageWP. Totally unsolicited.

I have been managing computer systems, mainframes and medium computers, since 1983..

Since then, the quest has always been to find tools that make the job easier.

Fast forward to 2010 and I was looking for something to manage hundreds of WordPress installations, for our MSP clients.

I stumbled upon ManageWP around 2010, and found it to be extremely useful.

A few years later they dramatically changed the user interface, and introduced what seemed to be complicated pricing.

Old dogs don't like to perform new tricks, so thoughts turned to dumping it, almost.

After a while, the new interface proved much better, and once you understand the pricing model, it makes perfect cents. Pun intended.

We continued happily, until around 2016 when acquired by GoDaddy. Horrors. I personally did not like the ethics of that brand.

Again, we were going to walk away, but during the time of looking for an alternative, nothing much changed regarding ManageWP.

The same team in Serbia, still seemed to be holding the reigns, and service continued as usual. Excellent at that.

With hindsight, it seems that the GoDaddy financial backing proved beneficial, and did not adversely affect the product. We stayed.

Today, as I sit here, I can honestly say that my day would be completely different, without ManageWP. I quite easily maintain 58 of my personal projects, with absolute ease.

It takes just a minutes in a day, to monitor, update and keep everything running smoothly.

Without ManageWP, I would easily have to add HOURS to my daily maintenance routine.

Then there is the support....

My background as a Managed Services Provider, over the last 40 years, allows me to easily evaluate good support.

There is a team of passionate people in Serbia, that look after this product. That passion translates into EXCELLENT support.

The interaction in the tickets, clearly indicates that there are good, caring people, that support department.

I can count on one hand, the products and services I would regard as having faultless support.

ManageWP is one of those five.

Kudos to the support team at ManageWP. Job well done!

I hope this positive review helps others out there, make the right choice, when it comes to managing WordPress installations.

More power to you,

Herby

It is a pretty good tool for managing multiple WP installations but it is so cumbersome that it really grinds on me sometimes. Every time you login it performs a sync of sites... So this takes minutes... So I go and do something else... 9/10 I forget and come back to the tab about an hour later... and the session has expired so it logs in again and ... starts the sync all over again... I spend 90% of the time in this app just waiting to interact with it... 10% actually interacting... Could be better.

nice product. good pricing model an absolut must have for every wordpress builder. i love using it every day and its THE entrypoint for all your wordpress installations.
one thing tho: the web UI has some bugs an glichtes and could use an update for sure. but on the other hand i've seen much worse and most of the time, everything works flawless.

I have used ManageWP for many years and I maintain the updates of 98 websites through this service. Updating plugins and themes takes minutes. Instead of relying on unpredictable automated updates, I can initiate them when I have time to take care of any problems. The backup and restore feature also works like a charm. But most impressive is the customer service. I usually get an answer within minutes or a couple of hours. They are knowledgeable and always ready to help. The low monthly fee is absolutely worth it!

WHAT?? This service is joke, they charge every month and when I want to make a restore, it start glitching, bugging, when it's 85% then it jump back to 83%, then to 79% and download says - currently at 250 MB/520 MB and then 166/520 MB, .. very unreliable, I would sue them

When I first started using ManageWP many years ago I thought it was great.... but over the years my opinion has changed.

The support is pretty awful... the support team do not seem to really know how their own product works and you end up having to explain it to them, and they try to get you to do all the troubleshooting and solve the problem yourself.

If they cannot solve the issue, they tend to just start ignoring you and then if you persist it gets referred to the developers, and then that's the end of the road, as you will never ever get any response from the developers.
I have one ticket that has dragged on for 18 months now and another for 5 months, still waiting for a reply, and all I get is "we are waiting for a response from the developers".

ManageWP has had no updates or new features or even bug fixes that I have seen, nothing has improved in the years I have been using it. So it's not like the developers are busy.

ManageWP was taken over by GoDaddy a few years ago, which has no doubt made things worse, as GoDaddy is a terrible company with a reputation for diabolical and incompetent support.

Currently looking at moving to MainWP

Update 2024: I moved to WPUmbrella

Luckily I found ManageWP. It's one of the great platforms for managing dozens of WordPress websites. It's saving my time, and I work on my website and client's website from one place. I highly recommend it to everyone who runs a Digital Agency. Thanks, ManageWP

Backups and migrations take an incredibly long time. I do not recommend.

Really saved my site numerous times, all the features are excellent and the support team is responsive too.

Rock solid, with a great support team.

Happy with the service!

I manage a lot of my clients' websites with ManageWP. Their service is smooth and just works. Their support team is fast and eager to help.

Can recommend!

As part of my work, I manage around 50 WordPress sites. Doing this without a tool such as ManageWP would be almost impossible, and I would've almost certainly had a security breach before now!

The tool is pretty easy to get set up on your sites, and security is very well planned and designed with the tool.

Updating WordPress assets, and login, really is a breeze with ManageWP. There's not a lot else I can say about it. It just works! There are a few minor glitches, often with the Envato external content updates - but the rare odd glitch more than makes up for the extra time it would've taken me to do it manually myself.

Support are always on hand to help you, and nothing is too much or too little of an issue for them to care. They often reply within a few hours too - with a helpful answer. Their support team really are fantastic.

Keep up the good work and I look forward to using ManageWP (hopefully) for years to come.

Used to be great, now experiencing slow loading of the orion interface, slow backups of sites, performance checks take ages to complete. Support replies quick but unfortunately their responses come down to we are sorry for the inconvenience. We are looking into it.

Examples:
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I'm afraid that the issue is still on our end. I've just checked with the team and they assured me that the backups queue is slowly decreasing and they are working on detecting a possible cause to this error. I assure you that they are doing everything in their power to speed up the process as fast as possible.

Backup integrity and safety are not compromised in any way, we're just having an unusually large queue but everything should be up and running soon.

I'm sorry for any inconvenience this might have caused you and do let me know if there's anything else I can do for you.
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We had a partial outage that caused a lot of weird behavior which you experienced. The issues are resolved now and the developers are combing the system and are working on improving it.

Can you please let me know if you're still experiencing these issues?
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Since Godaddy took over the service has gone down considerably regarding stability and speed. It has happened so often by now I don't even bother contacting support.

Now to put the cherry on the cake. Today got notified that because not enough people use the backup to external destination feature they will cancel it on june 1st.

Isn't that great. Now I have 40+ websites that I have to manually create a backup. Manually download the backup and reupload it to an external destination. Really, what kind of management tool to manage many WordPress installs simultaniously doesnt allow you to upload backups to external destinations but expects you to do them manually. Yes I can still create a backup on their servers. But what happens when they suddenly go off the grid. Do I still have access to my downloads? The whole point of having backups on external services is not to have to rely on third parties to only have access to your backups.

Its getting to the point that the slow backups and the removal of the external destinations for backup is making me consider moving along.

The best and cheapes backup for wordpress out there, honestly, you can trust these guys, help is not more than 10 minutes away 24/7 and the software works almost always unlike much of everything else I have tried.