Maisonrobes Bewertungen 35

Scam website, money taken (over £200) and nothing has been despatched for 3 weeks now. I’ve emailed their customer service team four times now. Ignored twice and twice received a generic response saying they would look into it but with no follow up. Don’t get ripped off!

Update: after writing this review and threatening to contact my credit card company my order was refunded, however still a very poor experience.

Don't waste your time purchasing. Your order won't be sent for two weeks and if you email them asking for any update on shipping/tracking, they will cancel your order instead of actually providing feedback. Just buy somewhere else.

I saw their ad and decided to buy this for my girlfriend. I honestly wasn’t sure what to get or if it would even fit, but it turned out to be the perfect gift. She’s so happy with it. I received exactly what I ordered, and the robe is really beautiful and feels very nice.

The shipping took a little bit longer than expected, but nothing crazy. Honestly, that happens with a lot of big brands too, so it didn’t bother me.

Overall, I was really pleased with their service. They seem like a smaller brand, but the experience was great, and I’d definitely have my girlfriend order from them again.

update 11/5 - I paid £20 to return the items, following all instructions, I sent the tracking number to this company. The item has been at customs in China for two weeks. Ive contacted Maison Robes and they refuse to pick it up or respond to customs. So ive had to raise a Card dispute. Awful company, pls avoid.
ORIG: I ordered over £200 of these products and they are not as described at all. All polyester, all cheap materials and constructed poorly. Terrible. Ive emailed them and will be disputing the purchase if they dont respond as its really terrible. Please do not buy

So happy with my pieces. Stunning design and great communication with customer service regarding tracking my items and getting a speedy delivery.

Exactly how it looked in the photos! Everything matched perfectly and it honestly felt amazing. Super happy with the experience and would definitely recommend.

Just got my order and i’m in love! The robe is so soft and I love how it looks on. Super happy with my order🤩.

I got caught on the ad again. I wanted beautiful home clothes for a long time. And here we go - algorithms worked and I stumbled across beautiful pictures of robes. Decided to take a pyjamas set and a robe. I was also surprised in a good way that its made of cotton and the robe from the silky satin. Okay,take my money! I definitely want it. Since I am pregnant I prefer to choose natural fabrics for the best for me and my baby. I was waiting my order for 3 weeks. Haven't got any updates on the delivery. Wrote to the CS, no reply. Finally got some updates. Received my order. First of all, I was happy, but then I saw a tag - 100% polyester. Both products. Happiness fast dissolved in anger and disappointment.I mean, why in the world people are lying providing a false information about their product. It looks okay, but for me it was important to get what I expected. Also, the model of the robe was wrong. I ordered completely different. Left a text at CS email or whatever is it what they have on the website provided. No reply how to sort this situation out. These robes are not the cheapest if you look at the price without a discount. I don't know. Only thing I regret that haven't read the review before I ordered this plastic garbage and stumbled across ignorance. They paid for the ads and marketing , but unable to provide true information on the product they sell. Shame.

Total scam. Take your money, the product is never delivered.

I loved my robe, it was soft and super cute. I reached out to customer service and they were so cute in helping me track my package. All other brands are so overpriced

I ordered a robe it came yesterday...I was not only dissapointed by the quality but the fact that it looks nothing like their pictures and I paid so much money for it...The feathers falls off as you move around the house

Absolute garbage. They advertise it as silk, but in reality it’s 95% polyester. And the prices are ridicilous. Scam. Do not buy from this website

Scam. They keep your money, the product is never delivered. Don't buy from them.