Magical Vacation Homes Bewertungen 

Copied from Google reviews.
In reponse to MVH’s below comment, I already told Mark that I will not remove my reviews as I want to warn other renters. There’s a reason you don’t have many negative reviews and it’s because you will only make things right with the guests if they remove their reviews, is that legal?! You can say everything was working all you want but do you think i called in issues every day for the fun of it?

Update: Spoke with manager and they offered to remove pool heat and the erroneous charge for the game that was broken on our arrival only if we remove our negative reviews. I will not be doing that as we were charged unjustly for pool heat that did not work 80% of the time and a game that we reported as broken within 24 hours of arrival. They should remove those charges based on fact, regardless of whether or not we remove our reviews. This goes to show why only positive reviews are posted.

Happy to provide screen shots to anyone that would like an authentic review of their experience. We called in at least 2+ issues per day for the first 4 days of our stay. The pool and spa heat did not work, there was no filter attached to the bottom of the spa, there were no directionals on the blowers and the water would randomly drain out of the spa. In addition the knob for the timer was broken and there was an error that the tech needed to fix. When I spoke to the manager Mark this week, he stated that the entire system was being checked- why would that happen if it was working correctly? Also we paid for damage insurance but were still charged for a broken game that we did not break and reported it within 24 hours as soon as we discovered it. These are only the main issues, there were many more.

The rep I worked with in the very beginning was great. Unfortunately the home itself and our stay were less than magical.
Magical Views at Reunion Resort was the worst rental home I have stayed in. Home was not welcoming, no decor, stained furniture, bed frames that didn’t fit the mattresses, broken outdoor furniture etc.
Listing states that the annex house had 2br but only had 1, hot tub and pool heat didn't work correctly and had to call four days in row to have a tech out, the game room had an arcade game with a completely smashed screen and shards of glass on the console and floor. This leads me to believe that no one comes and checks out the rentals when guests leave. Two gaming consoles and 4 remotes but only one non working remote charger. gas grill didn't work and had to have a tech fix the connection. Pool furniture broken and stained. Couldn’t get the TV systems to work and there was no physical guest book to explain how to use anything. Mandatory $350 fee for reunion resort amenities. When we went to pick up our wrist bands the front desk said our house didn't qualify so we had to spend a day straightening that out. When we went back for the second time to get the bands we were told we were the 4th family that day who had issues with homes they rented through MVH not having wristband access. Nightmare. They also told us we shouldn’t have even rented through MVH and should have rented directly through the resort. Hot water didn't work in first floor bathroom sink. We had 14 registered guests and there was only one roll of toilet paper in each bathroom. Kitchen was bare bones. Listing shows fire pit however at the house it shows only the owner can use it. We have rented A LOT of homes throughout the years and my occupation is in the hospitality industry and I have never experienced anything like this. Awful awful awful. Today is Tuesday and I've been waiting for a manager to call me back since Thursday. Should have been an amazing home (based off the pics) but failed in so many ways. Too many issues to list them all.

The care team that we contacted throughout the week to report problems was helpful and responsive. Yes, they did come out and fix the issues when we reported them but I don’t want to spend the first four days of my 5 day vacation calling in multiple issues per day.

Stayed for 10 nights
Paid over 5k
To stay
Games room not working
Bed ridden with ants
No wifi for 9 days
Pool dirty
Pool area covered in weeds
Pool furniture never been cleaned in at least a year if even has been cleaned
Dirty cutlery
Food on floor

Magical Vacation Homes is truly a disgrace of a company. The lack of professionalism and complete disregard for customer satisfaction is astonishing. Not only did they fail to provide necessary information prior to arrival, they were completely unreachable when issues arose.

The fact that no one was available to provide an access code upon arrival is unacceptable, let alone the fact that they were unable to rectify the situation in a timely manner. The manager's refusal to take responsibility and instead blame the customer is beyond belief.

It is clear that this company is not interested in providing a positive experience for their customers. The fact that they operate out of a run-down office only adds to the lack of credibility and professionalism. Save yourself the headache and book directly with a reputable company. Magical Vacation Homes is nothing but a disappointment and a waste of time. Steer clear at all costs.

AVOID!
Took our house deposit, the house then sold (which they never told us about. We just happened to know it had vanished). Said we could have a refund but they ‘couldn’t do it’. And that was that. They have stollen our money and use every excuse under the sun to not issue our refund. DO NOT USE!!!!

Absolutely disgusting customer service from the care team@ Magical Vacations Homes.
1572 Maidstone Court Champions Gate villa booked for 6 adults arrival 21.09.2023 Villa was booked in Feb 2023.

Greeted at the villa by a blue tarpaulin on the roof , pool not filtering, games room carpet curled in corner ( serious trip hazard), downstairs bedroom shower dribbling, corner pool paving block smashed as not repaired ( serious hazard), rattan sunloungers damaged ( caused an injury) freezer not working .

Magical vacations state on their website they pride themselves with customer satisfaction. We reported all issues immediately providing photos via email . Took 5 days for engineer to come out for freezer ( no idea what he was doing or why he had been sent )
2nd engineer for freezer ( didn't rectify problem) My partner resolved the problem himself.
Pool engineer sent out 5 days after reporting issues. Filtering needed to be cleaned and new filter required. Came back the following day , problem solved .
Jerred from the team care arrived at villa 6 days after reporting issues , very dismissive, agreed the sunloungers were unacceptable and took the worst 2 away and never replaced. Not acceptable when you have 6 adults in the villa. When asked about the pre arrival report for the shower , carpet and cracked paving on pool he agreed it should have been rectified before our arrival . Again no solution and no apologies given

My partner spent valuable time of his holiday reporting via email and staying in to wait for outside vendors to arrive .

We asked for the owners details to contact them directly, not given to us .

This villa isn't cheap and we didn't expect to arrive with so many issues. If I was the homeowner I would be fuming with the service that was provided from the care team.

Magical Vacations Home care team do not put customer satisfaction or guest safety as their priority.

If you have or are considering booking with this company , PLEASE MAKE SURE YOU REPORT ISSUES IMMEDIATELY AND KEEP PESTERING THEM .

*******WOULD NEVER BOOK WITH THIS COMPANY AGAIN ******

My family and I had a reunion at the Soltera Resort in Davenport, Orlando Florida in July 2023. Although we had a very happy and memorable experience and we plan to have another reunion next year, it will not be with Soltera. Since day one , our Soltera vacation house located on Broad Oak Drive was a disaster zone. Once we finally got into the home, we paid for early check in at 10 am, we were greeted by a leak in one of the bathrooms in a bedroom on the first floor. There were several soaked towels on the floor and the water was about to flow into the adjoining bedroom. We arrived on a Saturday and despite numerous calls to maintenance, no one was interested in fixing the leak or moving us to another house. My family’s time time was spent changing the soaked towels in the bathroom, because we didn’t want to endanger anyone’s life with a slip and fall. The ages in my party ranged from a 2 year old to an 80 year old.

The leak in the bathroom wasn’t the only issue. The pool was dirty and we had to ask for it be cleaned, The outdoor grill that we requested prior to our arrival was not there. One family member found human hair on her sheets the first day we got there. The home’s air conditioning was not functioning as it should, neither were the dryer and washer on the first floor. One of the ceiling lights in the living room went out and was never replaced. We endured 3 days of our 5 day stay with a wet, flooded bathroom that was a possible death trap. To add insult to injury, we never received the 8 parking permits that were outlined in the rental voucher we received after booking the house.

Despite spending money to stay in a house that was obviously in need of repairs, in a resort that needs to get its act together, my family and I had a great reunion , no thanks to Soltera Resorts.

This has to be the WORST company I have ever had to deal with. Paid over $4000 for a luxury villa, games room didnt work, no working telephone line DURING hurricane Ian, walls splattered with goodness knows what and generally dirty from poor maintenance. Raised concerns in first few days as we were staying there 20 nights and they did not rectify any of the above AND basically called me a liar when I continued to complain on my return home. They have shown NO DUTY OF CARE when we were there during that hurricane, very scary. PLEASE do your homework before using this terrrible company, check BBB complaints, they have lots of complaints against them

Had a great time in a beautiful and new property in Reunion Resort, excellent location and amazing amenities. We did have a few issues with some equipment not working but this was rectified within a few days.