In the run up to selling my old iMac I had several questions which Jake (Team MacBack) answered clearly, quickly, honestly and efficiently. The process of collection and payment is super smooth. Y... Mehr ansehen
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Das sagen Bewerter
Absolutely fantastic service. I decided to sell my old work laptop to Macback and it was picked up promptly via their prepaid DPD courier service. The pickup was smooth and effortless and Macback have... Mehr ansehen
Unternehmen hat geantwortet
Sold MacBook Pro at best price compared to other sites. Submitted quote Friday, Mac picked up Saturday and packed into secure box. Tuesday quote agreed, money in bank Wednesday. Impressive ser... Mehr ansehen
Unternehmen hat geantwortet
From the first contact to collection, assessment, and payment, it took less than 72 hours. The response from Macback was prompt and professional. They paid the full amount they quoted. If you are hone... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Macback
Informationen, die aus verschiedenen externen Quellen stammen
Best Service
Fill in our quick quote form, choose your collection date and location. We will then collect your item for free from your door with custom made packaging and yes we are fully insured.
Fast Payment
We Pay within 48Hrs of the item being delivered to use. We can pay by PayPal or Faster Payment Bank Transfer
The Highest Prices Paid
We are a Specialist Mac Recycler, so we can pay the highest prices for your Mac. If you can find another Trade-in site that will offer more, we will match it. If the item dosnt meet your description we will make you an offer, should that offer be less than you want we will return your item FREE!
Fill in our quick quote form, choose your collection date and location. We will then collect your item for free from your door with custom made packaging and yes we are fully insured.
Fast Payment
We Pay within 48Hrs of the item being delivered to use. We can pay by PayPal or Faster Payment Bank Transfer
The Highest Prices Paid
We are a Specialist Mac Recycler, so we can pay the highest prices for your Mac. If you can find another Trade-in site that will offer more, we will match it. If the item dosnt meet your description we will make you an offer, should that offer be less than you want we will return your item FREE!
Kontaktinformationen
Unit 18 Maesglas Industrial Estate, NP202NN, Newport, Vereinigtes Königreich
- 0800 849 1121
- noel.fox@lifecyclesolutions.net
- macback.co.uk
4,6
Hervorragend
1849 Bewertungen
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Truly superb service. Very highly recommended
In the run up to selling my old iMac I had several questions which Jake (Team MacBack) answered clearly, quickly, honestly and efficiently.
The process of collection and payment is super smooth. You are given a window for collection by DPD on the day and I was paid the same day they received my iMac which was the day after collection. No messing about with these guys, no chiselling or delayed payment. Just a fair honest exchange.
I highly recommend Jake and Team MacBack and if you care about the environment knowing that your old Apple kit will be recycled by an honest business is really good to know.
24. April 2026
Bewertung ohne vorherige Einladung
SCAM ARTISTS
SCAM ARTISTS! I should’ve read the comments. Original offer on my MacBook Pro was 394 gbp, once I sent it to them they quoted me 108 gbp based on a few minor superficial marks, absurd as this was a top spec model I maxed out and nearly paid 4k for in 2020. Had them send it right back, total scam business, do not waste your time with these crooks.
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Macback
Thank you for your feedback. We’re sorry you were disappointed with the revised valuation, but we do need to correct the suggestion that this was in any way a “scam.”
The original quote was based on the device being submitted as Grade B, which on our grading criteria means:
“The item should be in good condition with a few hairline scratches and fully functioning in all ways, with no marks on screen. A well looked after item. Good battery under 500 cycles and fully complete.”
Once received, our technicians noted the following issues that fall outside that Grade B description:
Condition noted on inspection:
• Small chips on top
• Scratches and stains on base
• Antiglare damage and small chips on screen
• Small chips on hinge
In particular, screen marks and antiglare damage mean the device does not meet the “no marks on screen” requirement for Grade B, which is why the device was regraded and the valuation changed.
Importantly, you were under no obligation to accept the revised offer, and you chose to have the MacBook returned free of charge. We absorbed the costs of collection, inspection and return shipping, even though the issue arose because the device was not entered under the correct grade in the original quote.
We understand it can be frustrating when a device you paid a lot for historically does not retain the value you expected today, but resale valuations are based on current market value, condition, and grading standards, not original purchase price.
We stand by our assessment, but we’re sorry we weren’t able to meet your expectations.
The MacBack Team
Cannot Recommend!
I recently used MacBack to sell my MacBook Pro, and unfortunately, my experience has been disappointing.
The device did have some faults, a few broken key caps and a battery with over 500 cycles, which I understand would reduce its value. Based on this, I was initially quoted £13.75. From previous experience with MacBack, I expected the final valuation to increase after inspection, as it had done before.
Aside from the keyboard issue, general wear and tear, and battery condition, the rest of the MacBook was in good working order. Because of this, I do not believe £13.75 is a fair valuation, especially as it would likely be worth more if sold for parts independently.
I contacted MacBack the same day to raise my concerns, but since then, I have received no response. This is particularly unusual, as they were previously very responsive during working hours.
At this point, I feel let down by both the valuation and the lack of communication. Until this is resolved, I cannot recommend MacBack based on my current experience.
Edit: I seem it a suspicious, as usually as you are emailing someone back and forth, it would not go into spam automatically. I would like to add they stopped emailing me right after I informed them through email I wasn’t satisfied with the price given, and wanted my MacBook back (as I thought it would raise). Still, for a well functioning MacBook that has a few key caps broken, a 2019 model should not be worth £13.75.
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Macback
Thank you for your feedback. We’re sorry to hear you feel disappointed with your experience, and we’d like to clarify the situation.
The original quote of £13.75 was generated based on the details provided in the online form. Once your MacBook Pro was received and tested, our assessment matched the description submitted, which is why the valuation remained the same and payment was processed promptly.
We understand your expectation that the price might increase, especially if that has happened in a previous transaction. However, increases only occur where a device is found to be in better condition or higher specification than described — in this case, the condition matched the original submission.
Regarding communication, we have since located your email, which unfortunately was filtered into our spam folder, which is why there was a delay in response. We apologise for that and appreciate your patience.
While individual parts can sometimes achieve higher values when sold separately, our service includes collection, testing, processing, and resale risk, all of which are factored into the valuation provided.
We’re sorry this experience didn’t meet your expectations, but we hope this clarifies how the valuation and process were handled.
The MacBack Team
Absolutely fantastic service
Absolutely fantastic service. I decided to sell my old work laptop to Macback and it was picked up promptly via their prepaid DPD courier service. The pickup was smooth and effortless and Macback have contacted me to say the money (exactly the amount they said they'd pay) will be in my account the tomorrow morning. Easy, effortless and well worth it.
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Macback
Thank you for the fantastic 5-star review! We’re delighted to hear the whole process was smooth and effortless — from the DPD collection to receiving the full quoted amount promptly.
It’s great to know everything worked exactly as expected. We really appreciate your kind words and support!
The MacBack Team
Couldn't have been more efficient!
Couldn't have been more efficient and easy! Logging the quote was quick and easy; collection was fast and efficient via DPD, with packaging provided; and I received confirmation of quote acceptance within 2 days. Would definitely use again.
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Macback
Thank you for the fantastic 5-star review! We’re really pleased you found the whole process quick and efficient — from logging your quote to collection and fast confirmation after testing.
It’s great to hear everything ran smoothly, and we’d be more than happy to help again in the future.
The MacBack Team
Antwort von Macback
Thank you for the 5-star review! We’re really pleased you found the process simple and straightforward, with payment made exactly as expected.
The MacBack Team
Good scheme to recycle Macs but prices…
Good scheme to recycle Macs but prices paid were dissappointing.
Communication and couriers worked well
7. April 2026
Antwort von Macback
Thank you for your review! We’re pleased to hear the communication and courier service worked well and that you value the recycling side of what we do.
We appreciate your feedback on pricing — we always aim to offer fair market value based on the model, condition, and current demand.
Thanks again for using MacBack.
The MacBack Team
Super straight forward
Super straight forward. Kept their end of the deal and paid quickly. Would def recommend.
8. April 2026
Antwort von Macback
Thank you for the great 5-star review! We’re really pleased everything was straightforward, that we delivered exactly as promised, and that payment was made quickly.
We truly appreciate your recommendation!
The MacBack Team
Very efficient and easy
Very efficient and easy. Packaging sent and instant return with courier
7. April 2026
Antwort von Macback
Thank you for the 5-star review! We’re really pleased you found the process efficient and easy, with packaging provided and a smooth courier collection.
We appreciate your feedback and choosing MacBack!
The MacBack Team
Good price and very easy process all…
Good price and very easy process all organised by MacBack
30. März 2026
Antwort von Macback
Thank you for the 5-star review! We’re really pleased you were happy with the price and found the whole process easy and well organised.
We appreciate you choosing MacBack!
The MacBack Team
Terrible service and smashed one of our Macs
We had 6 macs we upgraded. Decided to test this service with 2 of them to avoid faff of listing them somewhere. Got 2 reasonable quotes, below what we would have got selling but that was expected. A regular courier turned up on the day specified with a couple of boxes. He was just bunging the macs in without the protective packaging as wanted to get down but managed to stop him so we could package them properly. He hen was taking them without sealing the boxes until we stopped him to sellotape the tops down. Surprise surprise, when the final offer came in one of the Mac’s was reduced from £160 to £100 and the other reduced from £180 to £23!! The 1st one was because there was no keyboard or mouse but there was nowhere to submit that was info in the quote process. It made it sound like you were just submitting info for the Mac and we never intended to include accessories. The second one was because the screen was smashed!! As the Mac was literally in use and unplugged when the courier arrived we can 100% say it was not smashed when it left us. The service appears to be the equivalent of We Buy Any Car where you get a nice quote online and then the price goes down and down once you are too far along to really do much about it. They say you can reject the final offer and they will send the Maca back but as one is now smashed it does not seem worth it. Glad we only tested them with 2 of the 6. £200 out of pocket. Would not touch them again and would warn you not too either.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Macback
Thank you for your feedback. We’re really sorry to hear about your experience and understand why this situation has been frustrating.
Firstly, regarding the damaged iMac, we want to be clear that we have opened a formal case with DPD to investigate what happened during transit. Based on your comments and the condition described prior to collection, we are treating this as a courier-related issue.
To resolve this fairly and quickly, we have agreed to honour the regraded value as if the damage had not occurred, and payment will be processed accordingly. We will then pursue the claim directly with DPD ourselves — you will not be expected to deal with that process.
In relation to the keyboard and mouse, these are required items for iMac trade-ins and are outlined within our grading criteria and during the quote process. That said, we completely take on board your feedback that this may not have been clear enough upfront, and we are reviewing how this is presented to avoid similar confusion in future.
Regarding the collection experience, this is not the standard we expect from our courier partners. Items should always be handled with care, packaged properly, and sealed before leaving the property. We appreciate you stepping in at the time, and your feedback has been passed on as part of our investigation with DPD.
We understand your comparison and concerns, but we want to reassure you that we do not intentionally reduce prices — valuations are only adjusted when there are differences in condition, specification, or, in this case, where damage has occurred in transit.
We genuinely appreciate you trialling the service with two devices and are sorry this didn’t reflect the level of service we aim to provide. Your feedback has been taken seriously and is being used to improve both our communication and courier handling processes.
The MacBack Team
Fast. Professional. Best quote
From the first contact to collection, assessment, and payment, it took less than 72 hours. The response from Macback was prompt and professional. They paid the full amount they quoted. If you are honest in your declaration of your device's condition, they will honour their word. I highly recommend this company.
26. März 2026
Antwort von Macback
Thank you for the fantastic review! We’re delighted to hear the whole process — from first contact through to payment — was completed so quickly and professionally.
You’ve summed it up perfectly: honest descriptions lead to smooth transactions and honoured quotes. We really appreciate your recommendation and support!
The MacBack Team
Great company and for me a positive experience
I always look after my tech and had no hesitation in grading it an A. Thankfully Macback agreed and I will be paid by tomorrow. This company seem very fair but for me their use of a courier company to pick up the item made them my first choice to sell my laptop. Because of my experience I will definitely use them again and have no hesitation in recommending them.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Macback
Thank you for the fantastic 5-star review! We’re really pleased your device matched the Grade A description and that the quoted price was confirmed.
It’s great to hear the courier collection made the process even more convenient and helped make us your first choice. We truly appreciate your recommendation and look forward to helping you again in the future.
The MacBack Team
Antwort von Macback
Thank you for the 5-star rating! We really appreciate your support and are glad you had a positive experience with MacBack.
The MacBack Team
Quick response and reasonable price
Quick response and reasonable price! Collection did not go as expected but that’s DPD’s fault more than theirs. It was soon resolved.
24. März 2026
Antwort von Macback
Thank you for the great 5-star review! We’re really pleased you were happy with the price and our quick responses.
We appreciate your understanding regarding the collection issue — glad it was resolved quickly in the end. Thanks again for your feedback!
The MacBack Team
Absolutely fantastic
Absolutely fantastic. Great communication throughout. The delivery driver came earlier than the expected time which was amazing. I was able to get on with my day. The evaluation was spot on to the grade I had listed. I got the exact money amount I asked for. Totally recommend.
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Macback
Thank you for the fantastic 5-star review! We’re delighted to hear everything went smoothly — from clear communication to an early courier arrival and an accurate assessment matching your grading.
It’s great to know you received the exact amount expected and had such a positive experience. We truly appreciate your recommendation!
The MacBack Team
Antwort von Macback
Thank you for the 5-star review! We’re really pleased you found the service prompt from collection through to payment.
Perfect is exactly what we aim for — we appreciate your feedback!
The MacBack Team
Great communication
Great communication. Paid on full. Totally recommend ⭐️⭐️⭐️⭐️⭐️
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Macback
Thank you for the fantastic 5-star review! We’re really pleased you found the communication clear and that the full quoted amount was paid.
We truly appreciate your recommendation! ⭐️
The MacBack Team
Sold MacBook Pro at best price
Sold MacBook Pro at best price compared to other sites.
Submitted quote Friday, Mac picked up Saturday and packed into secure box. Tuesday quote agreed, money in bank Wednesday. Impressive service.
This is the third time I have sold items through Macback and never had a problem.
Well done.
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Macback
Thank you for the fantastic review! We’re delighted you found our price the best available and that the whole process — from quote to collection and payment — ran so smoothly and quickly.
It means a lot to hear you’ve used us multiple times without any issues. We really appreciate your continued trust and support!
The MacBack Team
Great company to deal with fair price…
Great company to deal with fair price fast payment very pleased
19. März 2026
Antwort von Macback
Thank you for the great 5-star review! We’re really pleased you were happy with the fair price and fast payment.
We appreciate your kind words and choosing MacBack!
The MacBack Team
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