I provided the dimension and they proceeded to "adjust" and shrink further then they admitted in an email and now i am stuck with a piece of fabric that is completely useless. They protect themselves... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Easy website to specify and order products. Purchased 5 custom roller reef shades. They arrived less than a week after ordering, which was amazing in itself. The shades are constructed well and of hig... Mehr ansehen
Unternehmen hat geantwortet
I was impressed with the product support during the design process, and follow up in shipping and tracking delivery. The products themselves are very well made, precision fitted and durable materials... Mehr ansehen
Unternehmen hat geantwortet
We absolutely love our clear roller shades!! They are perfect for our application. They were made exactly to our measurements; they arrived exactly as promised; they were easy to install with the onli... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Markisenanbieter
- Jalousiengeschäft
- Gardinengeschäft
- Gardinenlieferant und -hersteller
- Geschäft für Gartenmöbel
Vom Unternehmen geschrieben
Welcome to Maanta, your one-stop shop for premium shade sails! We're passionate about creating beautiful and functional outdoor oases, and our handcrafted Italian-made sails are the perfect way to achieve that. More than just shade providers, we're a dedicated crew committed to exceeding your expectations. Our team of experts pours their love for design and quality into every Maanta sail, ensuring you get a product that's both visually stunning and built to last. What makes Maanta sails different? Unmatched Quality: We use only the finest UV-resistant fabrics, so you can enjoy lasting protection and years of comfortable shade. Breathable Comfort: Our unique designs allow for air circulation, preventing heat build-up and ensuring a pleasant outdoor experience. Endless Style Options: With a wide variety of colors, shapes, and sizes, we have the perfect sail to complement any space. Customizable Solutions: Need a unique shade solution? No problem! Our customizable options allow you to create a sail that's perfect for your specific needs. Maanta shade sails are more than just shade. They're an elegant and functional extension of your outdoor living space, ideal for patios, gardens, pools, playgrounds, and more. Enhance the aesthetics of your property and create a cool, inviting atmosphere for entertaining, relaxing, or simply enjoying the fresh air.
Kontaktinformationen
18 Bridge Street Unit 2a, 11201, Brooklyn, Vereinigte Staaten
- +1 888 269 9779
- info@maantaoutdoor.com
- maantaoutdoor.com
3,8
Gut
33 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Customer Service - FAIL
I provided the dimension and they proceeded to "adjust" and shrink further then they admitted in an email and now i am stuck with a piece of fabric that is completely useless. They protect themselves from accountability. Their response was we reduce by 12" but during the order process they reduced it 24" and then 5% more. Since i didn't catch their error I'm now on the hook. BAD EXPERIENCE - BAD CUSTOMER SERVICE.
17. September 2025
Bewertung ohne vorherige Einladung
Antwort von maantaoutdoor.com
We fully understand your frustration. We are sorry that you had a bad experience and an unusable result.
We have received your review and confirm that our Customer Service team is in contact with you to examine in detail what happened with the sizing and reduction processes. We want to make sure we fully understand the situation and find the best possible solution.
Your feedback is very important to us, and we are committed to providing you with the necessary support.
Overrated Company
To me, this product looks really cheap. It is also very expensive, and it isn't worth the money I paid. I have followed all the instructions and watched plenty of videos to try and make this product look like the nice, elegant pictures you see on the website, but it looks raggedy. No matter how much I try and tighten it, it sags. My custom shade sail can't be returned and I figured it couldn't be, but this product was a disaster, and I am very disappointed. I am not happy at all, and I do not recommend this company or products.
7. August 2025
Bewertung ohne vorherige Einladung
Antwort von maantaoutdoor.com
We completely understand your frustration and are truly sorry to hear that your experience with our product did not meet your expectations.
We want to clarify that, from our very first contact, we made ourselves available to provide all the necessary assistance for the installation of your shade sail. We sent you several emails asking for photos that would help us understand the issue and offer you a solution, whether it was technical support for installation or, if needed, a replacement.
We are still here for you. If you are willing to give us another chance, we are at your complete disposal to assist you in the best way possible and find a solution.
Easy website to specify and order…
Easy website to specify and order products. Purchased 5 custom roller reef shades. They arrived less than a week after ordering, which was amazing in itself. The shades are constructed well and of high quality. Relatively easy to assemble and install.
24. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von maantaoutdoor.com
Thank you for your wonderful feedback! We're so glad you found our website easy to use and that your custom roller reef shades arrived so quickly. It's fantastic to hear that you're happy with the quality and found them easy to assemble and install. We appreciate you choosing us!
Solid product and support
I was impressed with the product support during the design process, and follow up in shipping and tracking delivery. The products themselves are very well made, precision fitted and durable materials. I was initially concerned about the cost, but definitely got what I paid for.
14. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von maantaoutdoor.com
Thank you for your fantastic feedback! We're thrilled to hear that you had such a positive experience with our product support, and that the quality and precision of our products lived up to your expectations.
We're proud of the value we provide, combining premium materials, expert craftsmanship, and dedicated customer service. It's rewarding to hear that you recognize the high value of your investment. We appreciate you choosing us!
Delivery kept being delayed (3times)…
Delivery kept being delayed (3times) from when we were emailed it would arrive, so was difficult to plan for our contractor to arrive.
Also, ordered more of the “glue” that is supposed to mix itself when installing the screws. It also was late in arriving and one of the tubes did not mix itself. It was a mess for the contractor who had to get it all out and stir it then push it into the hole.
1. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von maantaoutdoor.com
Thanks for your feedback. We're very sorry for the multiple delays you experienced with your delivery. Unfortunately, a sudden change in customs regulations caused unforeseen shipping issues during that period.
We're also very sorry to hear about the problem with the chemical anchor. It's frustrating when a product doesn't work as expected, and we understand the extra trouble this caused for your contractor. We've passed this feedback on to our quality control team to investigate.
High quality sun shade
High quality sun shade. Fast shipping. We are happy with our purchase.
16. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von maantaoutdoor.com
thank you for your feedback. We’re glad to hear that you’re satisfied with the high quality of the sun shade and that the shipping met your expectations.
We truly appreciate your trust in Maanta and remain at your disposal for any future needs.
I was looking for a quality sun sail…
I was looking for a quality sun sail and I found it with Maanta. Anna was great as she walked me thru the design, install and final adjustments. If you want a product that is quality and looks great then Maanta is it. The ability to tweak out any dips/slack is awesome and I was unaware until the final install. I suggest a little graph paper and reading their install guides.
2. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von maantaoutdoor.com
thank you for your kind words and for highlighting the support received from Anna. She is indeed young but highly skilled, and your recognition of her guidance through the design, installation, and fine-tuning process means a lot to our team.
We’re pleased that our product quality and the ability to fine-adjust the sail’s tension met your expectations. Your tip on using graph paper and our install guides is very helpful for other customers as well.
We look forward to assisting you again for future projects!
Great Product and Service!
This is the third time I've ordered a Shade Sail from Maanta and continue to be happy with the service. The product is great and the service is exceptional. There was an issue with one of my sails (a blemish in the canvas), I opened a service request (w/photos) and they made a brand new sail and shipped it out to me immediately. I would not hesitate to buy another Maanta Sail!
31. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von maantaoutdoor.com
thank you for your continued trust. We truly appreciate your third order and are pleased to know that both our products and service continue to meet your expectations.
We’re glad we were able to resolve the issue with the blemish promptly and that the replacement sail arrived quickly. Your feedback confirms our commitment to quality and customer care.
We look forward to assisting you again on your next project. Thank you once more for choosing Maanta!
The Maanta Patio Shade review
The Maanta Patio Shade I ordered arrived as promised and lived up to its reputation for quality. It was easy to install and performs wonderfully.
I opted for the manual crank for raising and lowering the shade. It works fine, but the gearing ratio is too low. To drop the shade to the height I need it in the afternoon, it has to extend to half it's length, which is about 55 inches. It takes FOREVER to lower and later raise it.
Thank you,
Frank Stinga
24. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von maantaoutdoor.com
thank you for your feedback and for appreciating the quality and performance of your Maanta Reef Roll shade. We’re glad to hear the installation went smoothly.
Regarding the manual crank system, we understand your concern about the time required to fully raise or lower the shade due to the current gear ratio.
For improved comfort and daily usability, we strongly recommend switching to a motorized version. It's ideal for frequent adjustments and can be controlled effortlessly.
Feel free to contact us for upgrade options, our team will be happy to guide you.
Great Roller Shades!
Everything turned out great! These are good quality roller shades. All the dimensions were perfect. The shipping was fast despite coming from overseas.
Thanks
Mike
9. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von maantaoutdoor.com
Thank you! we are really glad you are happy with your experience with Maanta and our products
Maistra Canopy
Shipping was quick and responsible. Welll packed and no missing parts
Assembly was challenging because directions were unclear at times. Mission accomplished and I feel confident that customer service would have been responsive to any questions as they had been throughout the process. Assembly has been interrupted by travel and I look forward to completing the project on my return. I kook forward to seeing Maistra in all its glory on our beach and operating this beautifully designed Italian masterpiece.
16. April 2025
Bewertung ohne vorherige Einladung
Antwort von maantaoutdoor.com
Thank you so much for your feedback! We know Maistra has many parts, which can make the instructions lengthy. If you could let us know which parts you found difficult, we would really appreciate the feedback and would be happy to assist you.
We hope you enjoy the final result of your Maistra Canopy on your beach! We're proud it's an Italian design.
Poor product, delivery, and customer service!
I've never had quite such bad customer service as I've had from Maanta. I purchased a custom Reef Roll for over ONE THOUSAND DOLLARS from this company and the follow up has been such a joke. They did not reply to any inquires for over a week and when they did just flat out refused to offer a return. The product was badly damaged in transit, as evidenced by photos I sent, and I was unable to mount it. The instructions were also comedically bad to the point where I wanted to scream. And I am an avid DIYer! avoid this company at all costs. You might think you can't get a motorized shade elsewhere but I beg you to find something else.
18. November 2024
Bewertung ohne vorherige Einladung
Antwort von maantaoutdoor.com
Thank you for your feedback. We understand your frustration and want to address your concerns thoroughly.
First, regarding our response time: due to the high volume of inquiries during our sale period, our usual response times have unfortunately been extended to about four days. We sincerely apologize for any inconvenience this may have caused and appreciate your patience.
As for the return policy, we’d like to clarify that custom-made products, such as your Reef Roll, are non-returnable, as clearly stated on our website at the time of purchase. However, we do take reports of damage during transit seriously. As mentioned in our previous emails, we are more than willing to provide replacement parts for the components that were scratched or damaged. This way, you can fully enjoy your product without additional costs.
On the topic of installation, we understand your frustration with the instructions. We’ve made more detailed manuals available on our website and sent you these resources via email. In addition, we offered dedicated support to guide you through the installation process. However, to provide the most effective assistance, we’re still waiting for the requested photos to better understand the specific challenges you’re facing.
While the vast majority of our customers successfully install their motorized shades without issues, we are committed to helping you overcome any difficulties. Please know that our goal is your satisfaction, and we’re here to support you in making the most of your purchase
Terrible customer service
Terrible customer service, they were extremely rude when I was asking about shipping as well as a Black Friday discount that was offered literally one day after my order. Also, the product was low quality. I have sent 4 emails asking for a return shipping label so I can return my product, and they are ignoring all my emails. Mario Z who is their customer service rep actually stated in an email "I really do not see a reason to complain". You trust these guys with giving you any after service on their product?
1. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von maantaoutdoor.com
Thank you for your feedback. We’d like to clarify a few points: your request to receive the product by Thanksgiving was prioritized, and we successfully delivered it a day earlier. Had you placed your order during the Black Friday discount period, as you mentioned, the item would not have arrived on time.
We have responded to your emails and provided return labels as requested. The concern you’ve raised seems to stem from not receiving an additional discount after your purchase, which we couldn't accommodate since your order was completed prior to the already announced promotional period.
We strive to offer the best service possible and regret that this experience didn’t meet your expectations.
A very poor experience
A very poor experience
The order was not even close to the measurements supplied to Maanta. I contacted Maanta and they responded telling me that "The fabric is 4 3/8 inch narrower than the overall width of the structure." They have yet to respond to my emails for credit. One panel ordered was supposed to be 80" wide and arrived 60" wide. An extremely poor experience.
13. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von maantaoutdoor.com
Thank you for your feedback. We understand your concerns and would like to clarify.
As mentioned in our email response, the fabric is indeed 4 3/8 inches narrower than the total width of the structure. This detail is clearly stated in the section where you entered the measurements for your drop awning.
Regarding the panel you mentioned as being 60 inches wide, we can confirm that this is not accurate. The fabric is 74 inches wide and consists of two pieces, each 60 inches tall. Simply unrolling the fabric and installing the awning will show that everything is as it should be.
If you encounter any further issues or need assistance during installation, we are happy to help.
I have 2 reef rollers
I have 2 reef rollers. The first one arrived right on schedule and the second arrived 3 days early(both sent to CA). So shipping from Italy was excellent. I bought these because I had quality issues with the big box store offerings. The Manta shades are great quality.
The slight improvements that should be made are:
1) screwing the fabric down into the elastic cord at the ends of the fabric is frustrating since cord just rotates so you have to fuss a lot to get the screws in.
2) the wire cable attachment to the brackets should be revised with a ferrule at one end at least.
3)the width of shade plus brackets does not account for the nuts required to fasten the shade to the brackets. For between post installations this could cause a problem.
10. November 2024
Bewertung ohne vorherige Einladung
Antwort von maantaoutdoor.com
Thank you for your precious feedbacks and your words of appreciation. Suggestions are always welcome, we are currently working on improving our products.
Excellent quality roller shade
Excellent quality! The shade exceeded my expectations. It is very well constructed and I will be enjoying it for years to come. Thank you.
4. September 2024
Bewertung ohne vorherige Einladung
Antwort von maantaoutdoor.com
Thank you! We are really happy you are satisfied with it
The best! Mammta!
Reall fast service. Fantastic product. Finest quality. Great customer service.
1. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von maantaoutdoor.com
Great customers deserve great customer service. Thank you
Beautiful, Solid Product. With one oversight.
I had the same issue as Joe and had to expand and re-tap the holes between the aluminum sleeve and steel core (alusimple 75). I thought I was losing my mind. Glad my experience was confirmed. Otherwise a really nice product
7. August 2024
Bewertung ohne vorherige Einladung
Antwort von maantaoutdoor.com
Thank you for sharing your experience. As told to Joe the misalignment of the holes is a known and rare issue. If you solved the issue on your own, in case you face a problem in the nest 2 years please refer to this review and we will not let you down. Else please contact us
Shade sail poles are great but...
I love the quality of the shade sail poles. The ability to adjust the shade sail at any height is a great feature! These poles are very well made and hold the tension of my 12' x 16' shade sail with ease. The only issue I had was when I tried to install the set screws from the exterior of the poles to the inner structural (rectangular) poles. The holes on the upper exterior poles were misaligned and I had to expand the holes and tap the holes to get everything to line up. My guess is that the calibration for the hole drilling at the factory was out of adjustment. Regards, Joe Stambaugh, Taneytown, Maryland, USA.
18. August 2024
Bewertung ohne vorherige Einladung
Antwort von maantaoutdoor.com
Thank you for sharing this experience. We are happy you are generally satisfied with our products. The misalignment of the holes is a known and rare issue and we thank you for solving the problem brilliantly on your own.
Normally any modification would invalid the guarantee but in case you face a problem in the nest 2 years please refer to this review and we will not let you down.
Terrible experience
Terrible experience. We ordered 6 shades for a parklet that we built a client on 6/26, we received 6 of 5 units on 7/5. Despite lots of communication with Maanta, we still don't have our 6th shade. They don't actually have stateside support, so talking to somehow has a limited window where we are awake and their phone is staffed. Their customer service while responsive, is defensive and unhelpful. We still haven't received our product and they act they are doing us a favor to look into it. They have created timelines, which they then miss.
The product is also terrible. They can make custom widths, by adding pieces of extrusion the length of their box together up to your desired size. Each joint has a splice of another extrusion, these just float inside the outside extrusion, so if you move the assembly out of horizontal, all the splices slide to the low end (which can only be adjusted by taking it apart again. Given that to install these you have to put them at an angle, all the splices end up at one end. The joints without the splice arent strong enough, and they bend under tension. We had to take them down, take them back apart, and silicone all the splices in place before re-assembling, and re-installing. We ordered these with both the hook hold downs, and the wire guides, and neither method is satisfactory. Our use is in a mildly windy environment, and the weighted bars are at head height for a seated customer. The weighted bars with hooks moved around so much we didn't feel like we could risk leaving them down without the wind blowing them free, and this heavy metal bar either blowing into the street and hitting a car, or smacking someone inside the parklet in the face. We tried the wire guides. These are designed so that the bottom bar rides up and down on a cable. The nuts on the top hardware dont align with the mounts on the bottom bar, so they cant be installed vertically, they need slack, or else they wont go all they way up. This leaves them loose and unsightly. The cables fasten into 1/2" square steel blocks with a simple set screw, which will definitely fail The anchors in the metal bar are held in with tiny screws that thread into 1/8" vinyl piping in the vinyl shade itself, again, totally unacceptable to hold the ejointtogtehr. These are tragically conceived details that will blow apart and lead to someone getting hurt. There are more details that dont work. Ultimately we decided with our client to simply screw the bottom bars down to the wall so that they don't become projectiles and kill someone. We are looking for another solution and these will be thrown out. A supreme waste of time and money, absolute garbage product and company.
1. August 2024
Bewertung ohne vorherige Einladung
Antwort von maantaoutdoor.com
We are really sorry that your experience was that bad with our company and we understand your frustration. We are an Italian company, our customer service is available until 18:00 UCT+1 (12:00 for UCT-5 or eastern time zone) and 3 times a week until 22:00 UCT+1 (18:00 for UCT-5 or eastern time zone) with US dedicated personnel. We are currently looking for solutions that can guarantee a 5 days a week active service until 18:00 for UCT-5 or eastern time zone.
We rely on UPS for our delivery service and, although they are a leader in the field, mistakes can happen. Due to their policies we had to wait for them to find the lost package before we could do anything, since it took them long enough, we decided to ship you the new roller shade without waiting for their final response. We manage to produce it and deliver it from Italy to the USA in 4 days
We do not even try to hide the fact that the roller blinds come in pieces, it is an information clearly stated and shown on our website. We also state in the instruction manual that the joints must be tightened even to the point of bending the roller a bit so the splice can do its job and stay in place, there was no need at all to use silicon or any other adhesive substance.
We provided you with a wire guides system as you asked since you noticed you chose the wrong product, as you can see our system is designed to be adapted and every piece can be replaced in case of need just by contacting us.
The nuts on the roller do align with the mounts on the bottom bar if correctly installed, their goal is to be installed vertically, you can do it by adjusting the mount on the roller or correctly placing the bottom brackets. When the installation is not ideal we suggest leaving a bit of slack on the cables to help reduce the friction between wires and weight bar.
Every piece and joint and even the square steel block with the screw is carefully designed to be effective and keep everything in place, they do not fail if correctly installed or if not under strong winds. Our roller blinds are not designed to offer strong wind protection, they offer sun/heat and rain protection.
We think you needed a product not with simple hooks or wire guides, but a roller blind with a full window enclosure that we do not produce (yet) and we are sorry it was not clear to you that our roller blinds would not meet your specific needs.
We are going to use your feedback to update our website by giving our potential customers even more information hoping that they would read them or contact us in case of doubt.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.