LUXCRAS Bewertungen 31

TrustScore 4.5 von 5

4,4

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Excellent website. The Imabari cotton bath towels were very soft and did not shed a lot of lints. The FedEx international courier was friendly and on time. However I still have to receive my 2nd pa... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Shipping was fast and the dishes I ordered were expertly packed to arrive safely. LUXCRAS offers so many beautiful products and I know the quality will be top notch if it's made in Japan.

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

SUCH beautiful towels. They are soft and absorbent, and don't shed. They are thinner than most towels available in Australia, but just as effective, and are quicker to dry. It also makes them more spa... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 2 von 5 Sternen

Paid for several items , told will take a while as some take time to make / come back into stock . No website should be selling stock they don’t have for immediate delivery. Very disappointing. Pearl... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Online-Marktplatz
  2. Geschenkeladen
  3. Haushaltswarengeschäft
  4. Fachhandel für Küchenbedarf

Vom Unternehmen geschrieben

Delivering Japan's Artisanal Excellence to the World! Discover the refined beauty of Japanese products, honed by the unique culture and lifestyle of Japan. Embrace a new perspective by incorporating these treasures into your daily life. Our MISSION Crafted with meticulous attention to detail, our Japanese-made products exemplify quality and craftsmanship that enrich your daily life with radiance. We promise to deliver a lifestyle that is both bright and of the highest caliber.


Kontaktinformationen

4,4

Hervorragend

TrustScore 4.5 von 5

31 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 48 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Luxcras has lots of beautiful Made in…

Luxcras has lots of beautiful Made in Japan items. The quality superb, the customer service prompt, and the shipping super speedy. Highly recommend this store.

3. September 2025
LUXCRAS-Logo

Antwort von LUXCRAS

Thank you very much for your wonderful review!
We are delighted to hear that you are satisfied with the quality of our items, our service, and the speedy shipping.
We will continue to do our best to bring you more beautiful Made in Japan products, and we look forward to serving you again.

Bewertet mit 5 von 5 Sternen

Quality made in Japan towels with…

Quality made in Japan towels with excellent customer service from Luxcras for high customer satisfaction. Prompt response to my inquiry regarding my shipment. Fast shipping to USA. I am definitely a repeat customer.

18. August 2025
LUXCRAS-Logo

Antwort von LUXCRAS

Thank you very much for your kind words.
We are truly honored to know that you are satisfied with the quality of our Made-in-Japan towels as well as our customer service.
We are also glad that our prompt shipping and support could be of help.
We will continue to do our best to meet your expectations, and we sincerely look forward to serving you again.

Bewertet mit 2 von 5 Sternen

No stock holding of certain items

Paid for several items , told will take a while as some take time to make / come back into stock . No website should be selling stock they don’t have for immediate delivery. Very disappointing. Pearl necklaces and knives just to know which items didn’t arrive as yet

18. August 2025
LUXCRAS-Logo

Antwort von LUXCRAS

Thank you very much for sharing your feedback regarding your order.
We sincerely apologize for the inconvenience this has caused.

Regarding one of the items in your order, it was unfortunately out of stock at the time of purchase, and we deeply regret the trouble caused by our oversight. We truly appreciate your kind understanding and agreement to change the design as a solution.

In addition, concerning the pearl necklace and knife, we sincerely apologize once again for the delay in shipping, which caused you worry and discomfort. We recognize that we did not adequately communicate the impact of Japanese national holidays and long weekends in a way that would be clear for our overseas customers.

We take your comments very seriously, and going forward, we will work to ensure that any potential shipping delays are communicated more clearly on our website in advance.

We are truly sorry for causing you this unpleasant experience. We will continue to make every effort to ensure that you can shop with us with greater confidence and peace of mind. We would be most grateful for your continued support.

Bewertet mit 5 von 5 Sternen

Terrific products

Terrific products, at ba fair price, shipped quickly

10. Juli 2025
LUXCRAS-Logo

Antwort von LUXCRAS

Thank you so much for your kind words! We're happy to hear you’re satisfied with both the quality and price of our products, as well as the shipping speed. We look forward to serving you again soon!

Bewertet mit 5 von 5 Sternen

Love the imabari towels

We love the soft lightweight cotton feel. Waffle design absorbs very well. Will be interested in purchasing other sizes as well! Your free shipping to US for the 4th of July was great! Our package arrived promptly after we placed our order. Thank you very much! Definitely will shop with you again!

8. Juli 2025
LUXCRAS-Logo

Antwort von LUXCRAS

Thank you so much for your thoughtful and detailed review! We're delighted to hear that you love the soft, lightweight feel and the absorbency of the waffle design. We're also happy that the free shipping campaign and prompt delivery met your expectations. We look forward to welcoming you back again soon!

Bewertet mit 1 von 5 Sternen

I received women's striped shirts…

I received women's striped shirts instead of the men's striped shirts I ordered.. Sorry this is a review of another vendor.

10. Juli 2025
LUXCRAS-Logo

Antwort von LUXCRAS

We’re sorry, but at LUXCRAS, we do not carry any men’s or women’s striped shirts. According to our records, you ordered a different item from us, and it has already been delivered.
If there was any issue with the item we sent, we would be happy to arrange a replacement immediately. Please don’t hesitate to contact us.

Follow-up on your update:
We truly appreciate you taking the time to clarify that the review was intended for another vendor.

If you ever have any questions about your LUXCRAS order, please don’t hesitate to reach out.
Thank you again, and we look forward to serving you in the future!

Bewertet mit 5 von 5 Sternen

Extremely fast shipping

Extremely fast shipping. Looks beautiful on my wall above by Daisho set

4. Juli 2025
LUXCRAS-Logo

Antwort von LUXCRAS

Thank you very much for your order.
We’re delighted to hear that the piece looks beautiful on your wall above your Daisho set.
We’ll continue striving to offer pieces that bring inspiration and joy.
We look forward to serving you again.

Bewertet mit 5 von 5 Sternen

Fast shipment and lovely merchandise

Fast shipment, the ordering is simple. A smooth sail overall.
As always, I love my imabari towels. I'm looking forward to a double size Imabari towel blanket to be available at Luxcras!

26. Juni 2025
LUXCRAS-Logo

Antwort von LUXCRAS

Thank you very much for your kind review.
We’re delighted to hear that your shopping experience was smooth and satisfying.
We also truly appreciate your continued love for Imabari towels.
Regarding your request for a double-size towel blanket, we will take it into consideration for future product development and sourcing.
We look forward to serving you again soon.

Bewertet mit 5 von 5 Sternen

I love my new towels

I love my new towels! When I first placed the order one evening, I changed my mind by morning on how many and which ones (exactly), so I sent an email requesting a cancellation. I received the kindest email back honoring my request. I then placed a new order, and I was pleasantly surprised by how fast the shipping was to California (just a few days). The quality of the towels is sensational, and I couldn't be happier with my purchase!

18. Juni 2025
LUXCRAS-Logo

Antwort von LUXCRAS

Thank you very much for your thoughtful review.
We’re glad we were able to accommodate your request to change your order and that your new towels arrived safely.
It means a lot to us to hear that you’re pleased with their quality.
We’ll continue striving to offer both excellent products and attentive service.
We look forward to serving you again in the future.

Bewertet mit 5 von 5 Sternen
LUXCRAS-Logo

Antwort von LUXCRAS

Thank you for your lovely review!
We’re so glad to hear you’re happy with the product and the quick delivery.
We truly appreciate your support and look forward to serving you again.

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr