Lumieparis Bewertungen 

I received my order thanks for following up.

Great oil, I’ll purchase it again.

My second 1 star review!!! I would give negative stars if I could! This company is a scam. DO NOT PURCHASE. Lumie responded to my 1st 1 star review stating they had refunded everything, NOPE, I am still owed $248.97!!! Again, no phone number to call, have sent over 10 emails in 2 months asking how to return the horrible product that is NOTHING like it is described. Again, it's like watered down baby oil with food coloring basically! There were 2 fraudulent charges for additional orders which Lumie did make good on and refunded those two, however, I want a full refund from my initial order as I emailed 9/25/26 the day after I rec'd the shipment requesting to return the product.

Finally got it! Happy with my purchase also had a question with my order as I am not very techy but the customer support was kind enough to assist me ☺️

Very satisfied with the service! So was quick to assist me, and I’m happy that my order arrived without any issues. Thank you for the excellent customer care!

DO NOT BUY! Like all the other reviews j bought two bottles and DID NOT knowingly sign up to a subscription yet I get charged £45 every two weeks and two bottles arrive. I have emailed requesting they stop charging me, stop sending me the bottles and cancel all and any subscriptions fraudulently created by them but they do not respond to any emails. I have contacted my bank to block any further charges and they are carrying out investigations. I am in the process of reporting them to Trading Standards via the Citizens Advice Bureau and will pursue a criminal investigation into them taking money from my account without my consent. The product is not as described on their website so I will also be reporting them to the Trading Standards Authority. Please do not buy from them and save yourself from this trouble.

I was really excited to order this product from Lumie Paris. I even signed up for a subscription. So I placed my initial order… and it never came. It’s been 7 weeks. Since then, they have continued charging my card every 2 weeks for recurring orders that I have never received. They have no phone number listed and they are refusing to respond to any of the dozens of emails that I have sent them trying to get my subscription cancelled. They have stolen close to $500 from me. I believe this company is fraudulent and I am trying to sort it out behind the scenes as the company refuses to acknowledge me.

Update in response to their reply:

My order was NOT delivered. I never received a single thing from Lumie and I can prove it. I am currently in the process of disputing the charges. I have repeatedly emailed the company with very little response and zero resolution. I have also not been refunded. This company is lying.

The shipping took some time, but the support team was very helpful and kept me updated. They even arranged a reshipment, so I really appreciate their excellent customer service. The product is a bit expensive, but I’m hoping it will be effective and worth the price, especially since some of my friends are using it too. Looking forward to seeing the results...

Same as other folks. Didn't sign up for the subscription - and after two weeks (and had only received the initial order 2 days prior) - was charged again. Sent 4 cancellation emails requesting acknowledgement of cancellation (without ever getting one). And then after another two weeks (and attempting to cancel with credit card company) charged a third time. Heads up - they put a "token" on your credit card - so even if you change your credit card number - they can still charge you. You can request having the token removed from your credit card. Also - have still not received shipment from 2nd charge - and unable to get 3rd charge cancelled. I have filed a fraud/dispute claim with the credit card company, and will report to the Better Business Bureau. BTW - The product is available on Amazon for less $$.

I ordered two bottles but did not sign up for the subscription. After a few weeks I received an email telling me that they were sending another shipment. I immediately wrote back to say I did not sign up for the subscription and did not want another shipment at this time. A few days later I received another email saying the product was shipped. I again replied in an email that I did not want it and asked how to return the items. I did not receive a reply to either email.

UPDATE...After at least 20 emails "customer support" (LOL) emailed and said they saw my review on Trustpilot and they wanted to know what they could do to get me to change my review! Are they serious? I've asked for a return shipping label over 20 times. Now they say I can mail the product back to China(at my own expense), what happened to Paris? Or, I can keep it and they will give me 20% of what they stole from me. I canceled the order within the first hour after I placed the order. They shipped it anyway. Now they want me to pay a ridiculous amount to return it to China or keep it and only get 20% credit. This company is a bunch of scamming thieves!

The response time was great and the way my request was dealt with was great.

I absolutely did NOT sign up for a subscription. A month after receiving my original order, I got an email telling me my order was being processed. I emailed back saying I had not placed another order and didn’t want it. Their reply saying I had signed up for a subscription was a total lie. I requested proof. Nothing. I had to cancel my credit card to ensure they wouldn’t continue charging me. The worst thing is I should have trusted my instinct that this is a scam company, because it definitely is!

My order was fulfilled in good time, faster than I had anticipated which was great. Customer support was very responsive and professional in helping me with an adjustment to my order - friendly, knowledgeable, and timely. And, I really like the product!

Customer service was great once I contacted them via email. Managing your subscription online isn't the easiest and I never received the verification email. Maybe something to work on.
C.

Very friendly and helpful!

This was the best customer service experience I've ever had in this type of situation. I feel like it was responded to before I even hit send...:-)

I bought a bottle of the Queen Oil from Lumie - nice enough, however, they have now charged my card again for another bottle - it seems they think I have subscribed to them (I haven't). I emailed them - no response and no way of accessing an account to cancel. I am now having to go through my bank to try to get all future payments put on hold.