It has been a pleasure dealing with Luma. Very prompt reply, very caring and professional. Just keep doing what you’re doing! It’s perfect I truly appreciate it, because I really want to support t... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I was very happily surprised by the excellent and fast response to my inquiry! I was expecting to wait a few days and an answer like it my request could not be accomplished. SURPRISE!!! Fast respo... Mehr ansehen
Unternehmen hat geantwortet
I was happy that I got a quick response to my inquiry. I have gotten several emails suggesting that I subscribe to the product. I have already subscribed to the product, I am old so when I get an emai... Mehr ansehen
Unternehmen hat geantwortet
I got the help I needed. Very complete and very professional. Charles did everything I needed immediately. Excellent Customer Service when they became aware of AI going rogue. I didn’t know that o... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Luma Nutrition is a veteran-owned supplement company. We make targeted protocols for heart, gut, joint, and longevity health. Proudly made in the USA. Everything is made in a GMP-certified U.S. facility and third-party tested. What's on the label is what's in the bottle. Our guarantee: 90 days, if you aren't happy, get a full refund. Even if you used the bottles. If something goes wrong, email help@lumanutrition.com and our team will get back to you quickly. Over 1,000,000 orders shipped.
Kontaktinformationen
Vereinigte Staaten
- help@lumanutrition.com
- lumanutrition.com
4,7
Hervorragend
71 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I received a prompt reply to my email…
I received a prompt reply to my email along with an answer to my question.
8. August 2026
Bewertung ohne vorherige Einladung
Antwort von lumanutrition.com
Thank you for your feedback! We’re glad we could respond quickly and answer your question. 💚
Antwort von lumanutrition.com
Fran,
Thank you. Responsive and helpful is exactly what we're going for, so it's good to hear we hit it. We appreciate you taking the time.
The Luma Nutrition team
Great customer service
Great customer service. Quick response time. Quickly fix my mistake.
9. August 2026
Bewertung ohne vorherige Einladung
Antwort von lumanutrition.com
Thank you for this. Mistakes happen on orders, and getting them sorted quickly is the part we can control. Glad our team got you taken care of.
The Luma Nutrition team
Fast and caring support
Fast and caring support, it could not be better.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von lumanutrition.com
Thank you so much for the feedback! We are glad we were able to help you.
Let us know if we can help you with anything else.
Reach out to us at help@lumanutrition.com
- The Luma Nutrition Team
GREAT RESPONSE!!! The response to my request via e-mail…
The response to my request via e-mail was almost immediately. The super fast response was a pleasant surprise. My request was honored without any problem. Appreciated this respectful, professional response.
Thank you.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von lumanutrition.com
Thank you so much for the feedback! We are glad we were able to help you.
Let us know if we can help you with anything else.
Reach out to us at help@lumanutrition.com
- The Luma Nutrition Team
Be sure that you understand Luma‘s Refund Policy
Be sure that you understand Luma‘s return policy. From my experience, they will only give a 100% refund on your entire order if you have saved all of the empty bottles. You will have to return all bottles at your expense to Luma and hope that you get the hundred percent refund. If you don’t have all of the bottles from your original order, you will only get a 100% refund on any bottles with pills still in them when you ship them back at your expense, they do give a 50% refund if you don’t want to ship the bottles back. I will say that I believe their products are quality and their shipping is good.
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von lumanutrition.com
Pat,
Thank you for this, and I mean that. You took the time to lay out exactly how the guarantee worked for you, and the fact that you still called out the product quality and the shipping tells me you're being fair with us.
Here's our guarantee in plain language: 90 days, full refund, and yes — we ask for the bottles back, empties included. That's how we've always run it, but reading your review, it's clear the terms aren't spelled out plainly enough before someone buys. That's on us to fix, not on you to figure out after the fact.
I'd like to look at your order directly and see what we can do. Please email us at help@lumanutrition.com and we'll pick it up from there.
— The Luma Nutrition team
No issues
I've used Luma Nutrition for supplements for the last 4 months. I started with the "heart health" group of supplements due to a heart health incident. My cholesterol dropped from 199 to 135 between February and May of this year. I was also on a heavy dose statin, but was taken off it due to possible reaction to the statin. I'm waiting for the next test results without the statin to see the difference in effects. I'm on a subscription plan so I always have the supplements when I need them. I'm using multiple products and I haven't had a reaction to any product. I was skeptical at first because of lack of reviews, but I've increased the types of supplements I'm purchasing after using them for a month. I just started the Quercetin with Bromelain because I wanted to see if it would help with my allergies since my allergy medicine has not been helping much. It's been easy to log into my account and change my orders month by month and review savings or rebates or special offers.
I haven't had any issues with delivery of the products, or with health issues related to the products. I've seen in increase in my overall energy and feeling healthy and a decrease in my cholesterol so far. Hopefully it will help my allergies also.
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von lumanutrition.com
Anna,
Thank you for taking the time to write this out in such detail. Four months in, using multiple products, managing your subscription month to month — that's exactly the kind of feedback that's useful to us and to other people reading.
We can't speak to any one person's individual results, and we'd always encourage you to keep your doctor in the loop on anything involving your medications and your test results. But we're glad the ordering side has been easy and that the products have worked for you.
If the Quercetin with Bromelain raises any questions as you get further in, our team is at help@lumanutrition.com. Thanks for giving us a try when there wasn't much for you to go on.
— The Luma Nutrition team
Bad customer service
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von lumanutrition.com
Wendy,
I'm sorry, it sounds we dropped the ball somewhere, and I'd genuinely like to know where.
If you'll email us at help@lumanutrition.com with your order number, it'll come straight to our team and we'll dig into what happened and make it right. If you'd rather not, that's fair too, but the offer stands.
— The Luma Nutrition team
Their Magnesium Glycinate made me physically sick!
I took their magnesium glycinate and it made me sick. I have been taking magnesium glycinate for 2 years and never had this problem. I don't recommend them. There is obviously something in it other than magnesium glycinate because I wouldn't be this sick.
19. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von lumanutrition.com
Jessica,
I'm sorry this reply is late, and I'm sorry you had that reaction. We take it seriously.
We'd like to look into it properly. If you still have the bottle, the lot number on the label lets us pull the third-party test results for that specific batch and check it. Please email help@lumanutrition.com with your name and order number. We'll get you the testing information and take care of the refund regardless of how long it's been.
The Luma Nutrition team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.