Very helpful and friendly staff so far. All staff I've encountered after my first day deserve 5 if not 6 stars. (both support team and game hosts) However, there are a lot of convoluted rules and reg... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Casino is refusing to pay out my winnings despite assurances that my account is fully verified. When asked for further information they state my account is under an "account review". Of course they ca... Mehr ansehen
Unternehmen hat geantwortet
Lucky247 has a great selection of slots and offers regular bonuses. The 50x wagering is fairly standard nowadays among online casinos. However they have still not added a button whereby players can... Mehr ansehen
Lots of old games, not many new games to play and games that tease you into thinking they will drop the bonus feature but then don't (13times on one game) Assuming you want bonus funds when you depo... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Lucky 247 Casino
Vom Unternehmen geschrieben
- Lucky 247 online casino and mobile casino provides players with a fun, safe online casino experience with high quality graphics and over 300 casino games.
- Our response to the current situation
- At Lucky 247, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@lucky247.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Kontaktinformationen
Vereinigtes Königreich
- support@lucky247.com
- lucky247.com
Das sollten Sie wissen
2,8
Akzeptabel
216 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great site
Great site. Very straight forward. Chat help line very quick to sort out any query I had and resolved it straight away, lots of good slots to play
28. Oktober 2018
Bewertung ohne vorherige Einladung
Been gambling for years and worst site…
Been gambling for years and worst site I have come across. Joined last night , spent total 300 , no decent wins. Tried to log in today but was blocked ,reset password etc no joy. Tried live help 4 times but they cut me off. Be warned not a great site! First review I have felt obliged to write also as not happy! How can they close your Account after taking your money,! Daylight robbery.
27. Oktober 2018
Bewertung ohne vorherige Einladung
Antwort von Lucky247 Casino
Hi Claire,
Thanks for taking the time to reach out to us. Our Customer Service Supervisor has contacted you privately through Trustpilot to look into this issue for you.
Kind regards,
Team L247
Good, could be great.
Very good customer service which is 24/7 -always useful for a night owl like myself- extremely good rewards and bonus system, perhaps the most rewarding casino I've experienced definitely among the smaller casinos, you get the impression they're trying to incur loyalty and thus growth. As that is where the five stars eludes them, their selection of games is limited at present and as a slot player mainly, some of my favourites are absent, left relying on too few options. However there are enough to keep my entertained in the short term, hopeful that this can change in the long term.
Just to add, seeing as everyone is name dropping Jamie, I'll give credit to Darren, very helpful.
24. Oktober 2018
Bewertung ohne vorherige Einladung
Manny
Manny, the agent i communicated with, was extremely helpful and courteous. Keep it up Manny..
22. Oktober 2018
Bewertung ohne vorherige Einladung
Solved what was required with no…
Solved what was required with no hassle. Appreciated :)
20. Oktober 2018
Bewertung ohne vorherige Einladung
I'm happy with the games and chat…
I'm happy with the games and chat experience with Jamie it's great.
17. Oktober 2018
Bewertung ohne vorherige Einladung
friendly chap very helpfull
13. Oktober 2018
Bewertung ohne vorherige Einladung
To respond to the response below
To respond to the response below. Just be aware they ignore emails and close accounts for periods of time without giving a reason. I wouldn’t waste my time writing this review if it wasn’t correct. Avoid at all costs. Oh and who is Lewis?
11. Oktober 2018
Bewertung ohne vorherige Einladung
Antwort von Lucky247 Casino
Hi David,
We value our player's privacy and while we will of course deal with as many general account questions as we can on here. However, Trust Pilot is an open forum and we will not reply publicly if a problem is specific to an individual players account.
We have not received any further communication from yourself via our support channels as we have requested in our previous response, we would ask you again to get back in touch with our support team if you still remain dissatisfied with the resolution offered.
Thank you
Team Lucky247
Jamie
The agent, Jamie, was very helpful and polite. He solved my problem quickly. Very pleased with my service
5. Oktober 2018
Bewertung ohne vorherige Einladung
Pleasant
Pleasant, friendly, assisted well in what I required
3. Oktober 2018
Bewertung ohne vorherige Einladung
Tried to lift cash
Tried to lift cash, wasnt allowed. So lost it all, only site i know of that asks for a utility bill! Fact is my bank is paperless and my mrs name is on the bills. So i was snookered from the start. Also the deposit limits are different from any other site. They are higher than any other site and they only start from the day you apply it, unlike other sites who apply it from the start of that day/week/month. Games dont work and you speak to someone who says there are no issues, so you just lose the money you used on the game. Shambolic.
2. Oktober 2018
Bewertung ohne vorherige Einladung
Antwort von Lucky247 Casino
Hi Ryan,
Thanks for getting in touch with us. Our Customer Support Supervisor is in contact with you now, and will work with you to help you with this issue.
Kind regards,
Team L247
Belong to a few gambling sites,yours…
Belong to a few gambling sites,yours is the slowest in paying out withdrawals and your variety of games needs to be improved
2. Oktober 2018
Bewertung ohne vorherige Einladung
Gwen is great so helpful thank you!
1. Oktober 2018
Bewertung ohne vorherige Einladung
Absolutely very nice customer service…
Absolutely very nice customer service staff only just joined and had to speak to them and they were very pleasant and very helpful....
26. September 2018
Bewertung ohne vorherige Einladung
Excellent customer service
Excellent customer service, straight and honest and very quick to deal with
21. September 2018
Bewertung ohne vorherige Einladung
Gwen was helpful and friendly and…
Gwen was helpful and friendly and answered my question quickly
19. September 2018
Bewertung ohne vorherige Einladung
Jamie was amazing to chat with
Jamie was amazing to chat with. And helpd me right through the verification process.
This site is fun to play and easy to navigate.
18. September 2018
Bewertung ohne vorherige Einladung
Worth a try
Plenty choice of games here and a straightforward bonus system which doesnt tangle you up! Easy withdrawls and quick to process. Used live chat today and spoke to a lovely man called james who was very quick in sorting out my query.
15. September 2018
Bewertung ohne vorherige Einladung
Speedy and friendly customer service to…
Speedy and friendly customer service to resolve query. thanks rose.
14. September 2018
Bewertung ohne vorherige Einladung
agent Gerard was really helpful and…
agent Gerard was really helpful and solve all of my problems where other agents couldn't. he kept me in lucky247 from leaving and go to other casino.
11. September 2018
Bewertung ohne vorherige Einladung
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