Ordered 3 bottles May 6. Only received a notification a week later saying they were still working on my order. Here we are almost a month later and still no product or communication. This will be my l... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Orderd bottle of Widow Jane 15 year old on 01/14. Ordering was easy, went without a problem. They inform me that they are out of stock a few days later, which is fine, happens. I send 4 emails since... Mehr ansehen
This order took a little longer to fulfill than some orders. But, I never had to worry or ask for an update. Lovescotch kept me updated along the way. Always a great customer experience! Joh... Mehr ansehen
Unternehmen hat geantwortet
We ordered a selection of special wines from LoveScotch.com for our company’s five year anniversary celebration and the experience was excellent from start to finish. The delivery arrived quickly and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
LoveScotch.com is USA's best online liquor store. Buy Scotch whisky, Single Malts, Single Barrel, bourbon, Premium Tequilas, Gin and thousands of other Spirits at lowest prices for Scotch Lovers.
Kontaktinformationen
16938 Saticoy Street, 91406, Van Nuys, Vereinigte Staaten
- hello@lovescotch.com
- lovescotch.com
3,6
Akzeptabel
77 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 55 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von LoveScotch.com
Hello Charlie,
Thank you so much for the 5-star review! We’re glad you found great prices and that everything arrived well packed and quickly. We truly appreciate your support and look forward to serving you again soon!
LoveScotch Team
Antwort von LoveScotch.com
Hello Errol,
Thank you so much for the 5-star review! We’re glad you enjoyed the selection and pricing, and we really appreciate you choosing us.
Cheers!
LoveScotch Team
Terrible shipping service
Have ordered many times from LoveScotch. The last 3 orders have been significantly delayed - on average 2-3 weeks. The last was shipped 17 days after the order was placed and only after I complained. One order was confirmed, only to have it changed by them because one bottle not in stock. They are very quick to charge your card, but shipping is ridiculously late. I love their selection, but not their service. I'll never order from them again.
4. Juni 2026
Bewertung ohne vorherige Einladung
This order took a little longer to…
This order took a little longer to fulfill than some orders. But, I never had to worry or ask for an update. Lovescotch kept me updated along the way.
Always a great customer experience!
John
21. Mai 2026
Antwort von LoveScotch.com
Hello John,
Thanks so much for the 5-star review! We really appreciate your patience while we fulfilled your order. We’re glad our updates helped make the wait feel easy and worry-free. Thanks again for choosing LoveScotch, and we look forward to serving you again soon.
LoveScotch Team
The ordering and shipping process was…
The ordering and shipping process was very smooth...and with the pre order that I did, numerous follow up emails keeping me in the know of what was happening was very helpful.
20. Mai 2026
Antwort von LoveScotch.com
Hello Mark,
Thank you so much for the 5-star review! We’re glad to hear the ordering and shipping process was smooth, and that our pre-order updates helped keep you in the loop. We really appreciate your support and look forward to serving you again.
LoveScotch Team
Ordered 3 bottles May 6, it's June 3
Ordered 3 bottles May 6. Only received a notification a week later saying they were still working on my order. Here we are almost a month later and still no product or communication. This will be my last order . Hopefully I'll actually receive it!
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von LoveScotch.com
Hello Navyg,
We’re very sorry to hear about your negative experience with our services. We’ve requested your details. Please provide the requested information privately so we can follow up on the issue for you.
LoveScoch Team
Was exactly as I expected
Was exactly as I expected. Came quicker than I thought it would.
19. Mai 2026
Antwort von LoveScotch.com
Hello Bradley,
Thank you for your 5-star review! We’re glad everything was exactly as expected and that your order arrived sooner than anticipated. We really appreciate your support.
LoveScoch Team
Antwort von LoveScotch.com
Hello Debbie,
Thank you so much for the kind words and the 5 stars! We're thrilled to hear you had an excellent experience. It means a lot to the whole team. We look forward to serving you again!
LoveScotch Team.
Hate gls
Finally got my bottle but will never buy again as long as you ship with gls. Gls is an absolute nightmare. They suck and fail to deliver on time or even close to on time every time. You lost this customer because of gls.
20. April 2026
Antwort von LoveScotch.com
Hello Thomas,
We’re very sorry for the inconvenience and frustration with the delivery experience. We understand how disappointing it is when an order does not arrive as quickly as expected.
At checkout, we offer both flat-rate economy shipping and premium FedEx options. Our premium FedEx rates are discounted and generated directly by the carrier/shipping platform, we do not add any surcharge to those rates.
For flat-rate shipping, we use GLS to some states, which is generally reliable but is not as fast as FedEx. If an order is time-sensitive, we recommend selecting one of the premium shipping options available at checkout for faster delivery.
We appreciate your feedback and are sorry again that the shipping experience did not meet expectations.
LoveScotch Team
I have been very impressed with the service and selection!
I have been very impressed with LoveScotch!
At first I was a bit reluctant to order more expensive bottles, but after having couple orders delivered and all the communication i have received about my orders, i have became a convert and a believer in their services!
I also have been very impressed with the selection of the Scotch whisky that is available! They have all regions of Scotland that produce whisky and also a broad selection of other spirits, liqueurs and wine.
Very impressed!
17. April 2026
Antwort von LoveScotch.com
Hello Nancy,
Thank you so much for your thoughtful review and continued trust in LoveScotch. We’re thrilled to hear that your experience, from communication to delivery and selection, has exceeded your expectations. We truly appreciate your support and look forward to helping you discover many more exceptional bottles in the future.
LoveScotch Team
I’ve ordered from LoveScotch many times…
I’ve ordered from LoveScotch many times and they are a treasured supplier. I’ve always been happy with their customer service and products.
14. April 2026
Antwort von LoveScotch.com
Hello A.,
Thank you so much for your continued support and kind words. We’re truly honored to be considered a trusted source for your spirits collection.
It means a great deal to hear that you’ve consistently been happy with both our customer service and our selection. Customers like you are the reason we love what we do, and we look forward to serving you again for many years to come.
LoveScotch Team
Took quite a while for it to ship but…
Took quite a while for it to ship but loving the selection. Always have great options.
15. April 2026
Antwort von LoveScotch.com
Hello Warren,
Thank you for your feedback. We’re glad to hear you’re enjoying the selection at LoveScotch.com and finding great options.
We apologize for the shipping delay, which was caused by a distribution issue, and we understand how important timely delivery is. We are continuously working to improve our processing times to provide a better overall experience.
We appreciate your support and hope to serve you again soon.
LoveScotch Team
Easy ordering process and fast shipping!
17. April 2026
Antwort von LoveScotch.com
Hello James,
Thank you for your great feedback! We’re glad to hear that you found the ordering process easy and that your shipment arrived quickly.
We appreciate your support and look forward to serving you again soon.
LoveScotch Team
Order slow to fill and shipper is…
Order slow to fill and shipper is terrible as they never give approx time of arrival which is needed as an adult must sign.
17. April 2026
Antwort von LoveScotch.com
Hello Kona,
Thank you for your feedback. We’re sorry to hear that your order took longer than expected to be fulfilled and that the shipping experience was frustrating.
We understand how important it is to have a reliable delivery window, especially when an adult signature is required. While shipping carriers do not always provide precise delivery times, we agree that better visibility would make the process much easier for our customers.
We’re currently reviewing both our fulfillment timelines and carrier options to improve this experience. If there’s anything we can assist you with regarding your order, please don’t hesitate to reach out to our support team by emailing to hello@lovescotch.com.
LoveScotch Team
Glowing customer service
I inadvertently had this special birthday present for my son-in-law sent to my address in Arizona instead of my son-in-laws address in Washington. Customer Service was able to help me and get it sent to the correct address and emails to inform me of its delivery. Thank you!!
15. April 2026
Antwort von LoveScotch.com
Hello Renee,
Thank you so much for your kind words. We’re really glad we could help get everything redirected and make sure your son-in-law’s birthday gift arrived where it needed to go.
We know how important special occasions are, and we’re happy our team was able to step in quickly and keep you updated along the way. If there’s ever anything else we can assist you with, please don’t hesitate to reach out.
LoveScotch Team
Very poor service
My second time buying from LoveScotch was the worst experience I’ve ever had in years of buying wine online from various retailers. I ordered three bottle of special white Rhone for the holidays. They sent me reds instead because of a "SKU error" on their end. It took at least 15 emails to get the problems resolved. At each opportunity customer service would either not answer my question or would deflect. They refused several times to take responsibility for the wine en route back to them by the carrier of there choice. This was particularly problematic because they ask me to ship them back by UPS ground when local daily highs were below 0 degrees Fahrenheit. I held them back for better weather, but if you buy from them, check the condition carefully. Also, they ignored my suggestions on how they could at least partially make up for the significant inconvenience. LoveScotch made no offer at all to make up for their mistake. Not the kind of company I'd order from again.
22. Dezember 2025
Bewertung ohne vorherige Einladung
Worst service ever
26. Februar 2026
Bewertung ohne vorherige Einladung
Very Attentive Customer Services!
This is my second experience with Love Scotch. They haven't failed me yet! These guys rock. Honoring my shipping delay request, due to us being on our vacation. Their prices are quite fair or very good. The shipping and packaging was just fine. No problems. I will be back! Oh, on this order: Buffalo Trace 1 ltr. (3 pk.) @ 99 bucks + shipping and taxes.
22. Februar 2026
Bewertung ohne vorherige Einladung
AVOID!
Ordered a present for Valentine's Day for my spouse on Jan. 25, 2026. As of today, Feb 13, 2026 it had not arrived.
The company response to my email? "Sorry. Next time consider Express Shipping"!
They are lazy and unprofessional. Do Not order from them!
13. Februar 2026
Bewertung ohne vorherige Einladung
This company is a fraud
This company is a fraud. Horrendous service and communication. Took them forever to send a ship notification (13 days from order), but that was a lie. Then they said it shipped 2 days later. And tracking never updated. Both Lovescotch and the shipping company had no clue where the package was for at least a week, and all I heard was "please be patient" excuses with zero actual information. I have a long email thread where they shared no accurate updates, nor did anything to make good.
Finally disputed the charge with my credit card company and reported them to Shopify, BBB, Trustpilot and the State AG for fraud.
Update: These frauds responded to Trustpilot and said they have no record of my order. What a load of $%#%. Of course they do. I have order verification emails and a whole email thread with their support staff about it. Shows how incompetent they are that they don't know what I'm talking about.
2. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von LoveScotch.com
Hello Izi B,
I couldn’t find any information in our order database for an order placed under the name listed on the review. I am sending you a private message, so please provide the order number or any other identifying information so we can better assist you.
LoveScotch Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.