Loriano Bewertungen 6

Antwort von Loriano

12. Juni 2026

Dear Manish,

We are sorry your sink arrived damaged — this is not the experience we want for any customer.
We want to clarify for anyone reading this review: once the damage was confirmed and assessed, a full refund was processed. The matter has been resolved.
Damaged goods in transit do occur despite our packaging standards, and we take each case seriously. We are continuously reviewing our packaging processes to minimise this risk.
If you have any remaining questions, we are available at support@loriano.co.uk

Loriano Customer Care

Antwort von Loriano

12. Juni 2026

Dear Angelica,
We regret that your experience did not meet the standard we hold ourselves to.
To provide factual clarity for anyone reading this review:
Your order was dispatched correctly on our end. The delivery issue was caused by a DPD routing error — something we take seriously and pursued with the carrier on your behalf. Once it was confirmed that the parcel could not be recovered, a full refund was processed and has been completed.
Regarding the characterisation of Loriano as a "scam" or "fraud": Loriano Group has operated across Europe since 2006, serves tens of thousands of customers annually across 17 countries, and holds verified ratings across multiple platforms. We are a registered commercial group with entities operating under full EU regulatory compliance.
We do not condone any approach that links a refund to review removal. If that occurred, it was not in line with our customer service policy and we are addressing it internally.
We are sorry this situation was handled poorly. That is on us. The refund has been completed in full.
Loriano Customer Care

Antwort von Loriano

Aktualisiert am 15. Mai 2026

Good afternoon Barney,

We sincerely regret the situation regarding the delivery of your order. We are sorry that, by not checking the address automatically suggested by Google, the order was placed with an incorrect postcode.

That said, we would like to point out that despite this error, we worked actively to resolve the issue. Once the parcel was located and returned, the corresponding refund was processed for you — a detail which, I believe, may have been omitted from your review.

Therefore, we apologise for the inconvenience caused and would like to emphasise that, despite everything, we did everything possible to safeguard your rights as a customer.

Kind regards.

Antwort von Loriano

12. Juni 2026

Dear Jay,
We are sorry your order experience fell short — a delayed delivery combined with missing components is genuinely unacceptable, and we understand the frustration of being without a functioning kitchen.
We were unable to locate a refund request under this order in our records tied to this review. If your matter has not yet been resolved, we ask you to contact us directly at support@loriano.co.uk with your order number so we can address this immediately.
If this has since been resolved, we would welcome the opportunity to hear what we could have done differently.
Loriano Customer Care

Antwort von Loriano

15. Mai 2026

Good afternoon Ben,

We sincerely regret the situation regarding the delivery of your order. The shipment experienced a series of delivery issues completely beyond our responsibility, remaining for a considerable time within the customs department.

Finally, the order could be delivered and, although later than expected, we hope you are now enjoying your sink under conditions which, despite the delay, you will no doubt find much more advantageous and worthwhile.

Kind regards.