The shipping timeline is ridiculous and there return policy is questionable. They do not offer you an equal exchange even if you haven’t worn the outfit and only want to offer a 20% discount. Dont o... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I ordered a dress that was size 4 and I received a dress that was completely different on every way and had stains on it. They wouldn’t respond to any of my emails do not buy off them please beware!!!... Mehr ansehen
Unternehmen hat geantwortet
I returned items to them in full. I have proof of return and they will not refund my money. It’s been 3 months and several emails apologizing and all the bull but no refund. I had to pay for my own sh... Mehr ansehen
Unternehmen hat geantwortet
The 15th business day has passed and the refund is still not received! It’s policies like this that turn consumers away from shopping with small businesses such as this one with an extended period o... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
LORAGAL is a professional fashion online shop. We dedicated to helping customers enjoy shopping the excellent quality clothes with affordable price. LORAGAL offer the latest and most popular fashion gears. Ensuring that you can find any type of clothes for yourself with wholesale price but superior quality. Highly welcome you to choosing LORAGAL.com and enjoy shopping!
Kontaktinformationen
1951 W Corporate Way, 92801, Anaheim, Vereinigte Staaten
- +1 407 813 1829
- business@loragal.com
- www.loragal.com
1,5
Ungenügend
1452 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Don’t Buy please you’ll regret it
I ordered a dress that was size 4 and I received a dress that was completely different on every way and had stains on it. They wouldn’t respond to any of my emails do not buy off them please beware!!!
31. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von loragal.com
Dear Chris,
We are sorry to hear about your unpleasant experience.
Nevertheless, we would like to clarify that we never ignore any emails from customers. It is impossible for us to leave your emails unanswered if you reached out to our official email. Please double-check whether you sent emails to our correct contact address.
Additionally, the sizes of all the dresses on our website are not indicated by numbers and after searching our system, we could not locate any order matching your description.
Please fill out the" Request information" form and provide relevant order details, so we can verify your order properly and resolve your issue accordingly.
Sincerely,
Loragal Trustpilot Team
support@loragal.com
complaint@loragal.com
Thieves…won’t refund
I returned items to them in full. I have proof of return and they will not refund my money. It’s been 3 months and several emails apologizing and all the bull but no refund. I had to pay for my own shipping to send it back as I didn’t want to keep the cheap stuff that was sent. So no buy from them as they are robbers.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von loragal.com
Dear Alana,
We sincerely apologize for the long waiting period for your refund and all the inconvenience and unpleasant experience this has caused you.
We found that our customer service team has submitted a request for expedited processing. Your refund will be returned to your original payment account shortly, please keep an eye on your account balance.
If you fail to receive the refund within the expected time frame, simply reply to our latest email, and our customer service will assist you with this matter.
Again, we feel terribly sorry for the trouble brought to you.
Best regards,
Loragal Trustpilot Team
complaint@loragal.com
Clothes don’t match the size stated
The shipping timeline is ridiculous and there return policy is questionable. They do not offer you an equal exchange even if you haven’t worn the outfit and only want to offer a 20% discount. Dont order from them.
They will respond that the sent to right order but the issue is with your policy and standard for refund. Quality of clothes is not worth it.
24. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von loragal.com
Dear customer,
We’ve verified your order records and confirmed the correct size was shipped to you. Therefore, our support team processed your return request following standard return procedures, and we apologize for any dissatisfaction this has caused you.
Regarding the settlement offer, we reviewed all email correspondence and found our team never proposed a mere 20% discount. We suggest you check our email threads if there is any misunderstanding.
We also confirmed that the agreed refund has been issued to your original payment account on July 20. Please check your account for the refund.
Feel free to contact us via the email address listed below should you have further questions.
Loragal Trustpilot Team
complaint@loragal.com
i place an order sinces i wasn’t…
i place an order sinces i wasn’t getting my order on time i cancelled i been waiting for my refund for 3 weeks they keep giving me excuses don’t understand why they take so long to refund money back package didn’t even shipped.
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von loragal.com
Dear Natalia,
We sincerely apologize for the long‑delayed refund and repeated waiting after you canceled your order before shipment, which made you frustrated.
We have confirmed your refund has been processed successfully. It is estimated to be credited back to your original payment account within two days. Please monitor your account updates.
Feel free to reply directly to our email if you have any other questions.
Loragal Trustpilot Team
complaint@loragal.com
Antwort von loragal.com
Hi,
Thank you so much for your positive review!
Loragal Trustpilot Team
I would definitely give zero stars if I…
I would definitely give zero stars if I could. I ordered a dress before my birthday, for my wedding anniversary excited about it. In the following days, I was wondering when the dress would ship so I went to check the status. There was no anticipated shipping date available. As a matter of fact, i got a message that my item would be shipped once my dress made it to the factory or something along those lines. This made me suspicious so I started foing a deeper dive into posted reviews and read about all of these people's bad past experiences with this company. I immediately reached out to them and told them I wanted the order canceled. They wrote back within an hr or so saying oh no, why? I explained my concerns and they agreed to cancel my order and send a full refund in "7-15 business days." Well those days came and went and I received no refund and no communication from them concerning my money. I reached out to them four more times since over the course of lan addtnl 2 weeks and they still could not/would not explain where my refund was. I ended up having to get my bank involved by submitting a claim just to get my money back. If you want to set yourself up for disappointment, go right on ahead and order from these people. If you don't steer clear! You will save youself time, money and a lack of frustration.
16. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von loragal.com
Dear Ebony,
We are truly sorry for the upsetting and stressful experience this order cancellation and refund delay has caused you.
We have reviewed our full email records and confirmed you contacted us to cancel your order just two days after placing it. Our customer service team responded and confirmed your cancellation request with you right away. We proceeded to cancel your order upon receiving your confirmation and never declined your refund request. We apologize sincerely if any confusion arose during our communications.
We take your feedback seriously and will make comprehensive improvements across all areas of our service.
Best regards,
Loragal Trustpilot Team
complaint@loragal.com
I will never
I will never. I ordered my outfit 06/01/2026. Here today I have nothing item has not been hipped put, etc. Don't, I repeat Don't purchase from this company.
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von loragal.com
Dear Latichia,
We sincerely apologize for the long wait you have endured since placing your order without receiving any shipping updates.
The item you purchased belong to our pre-sale collection, which requires a longer lead time for shipment compared to our in-stock products. We are truly sorry for the inconvenience brought to you during this waiting period.
We have sent an update email to you via the email address listed below. Please kindly check your email inbox and reply to us so we can confirm how we should proceed with your order accordingly.
Loragal Trustpilot Team
complaint@loragal.com
Where is my refund?
The 15th business day has passed and the refund is still not received!
It’s policies like this that turn consumers away from shopping with small businesses such as this one with an extended period of time to process a valid refund request.
Not very customer service friendly nor a positive experience. Likely not to shop with your establishment in the future.
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von loragal.com
Dear Euphemia,
We sincerely apologize for the inconvenience and unpleasant experience caused by the prolonged waiting time for your refund.
We have submitted an urgent request to speed up your refund procedure. The refund will be returned to your original payment account shortly. Please keep an eye on your account for the incoming transaction.
We apologise once again for all the frustration this delay has brought you.
Loragal Trustpilot Team
complaint@loragal.com
Its been months already since i was…
Its been months already since i was promised a refund but nothing.sent another email on e 7th of june and was told few days but now its 30th of june and nothing!! I regret ever coming accross this shady company!!
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von loragal.com
Dear customer,
We sincerely apologize for the long waiting period for your promised refund and all the frustration and anxiety this delay has brought you.
We have located your order and submitted an expedited refund request for you. The refund is expected to be credited back to your original payment account within two working days. We kindly ask you to wait a little longer.
Please feel free to reply directly to this email if you have any further concerns.
We apologize again for all the inconvenience caused.
Loragal Trustpilot Team
complaint@loragal.com
Ordered a some items
Ordered a some items. They were not like the image. Too small as well. I asked for a refund two months ago. Customer service said I’ll get a partial refund. I have yet to get one.
Update:
They have reached out. They have paid the partial refund and I received it within a day. Updated to 4 stars.
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von loragal.com
Dear Oshauntae,
We sincerely apologize that the items you received didn't meet your expectation and ran small in size, and we fully understand how frustrated you are for not receiving the promised partial refund after waiting for such a long time.
We have checked your records and confirmed that you agreed to accept a partial refund instead of returning the items on May 29. We totally get your anxiety, yet it has not been two months since then.
We are pleased to inform you that your partial refund has been processed. The refund is expected to be credited back to your original payment account within two working days. If you fail to receive the refund within the scheduled period, please feel free to contact us directly, and we will spare no effort to assist you in resolving your concerns.
We apologize again for the inconvenience and anxiety this matter has caused you.
Loragal Trustpilot Team
complaint@loragal.com
The only reason I'm giving Loragal a…
The only reason I'm giving Loragal a one it's because there's not a lower number. They are scammer. I bought a dress from them. They website shows a beautiful classic dress. I received a garbage, trash. The send me a bunch of fabrics piece together as a dress. And they refuse to refund my money.
21. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von loragal.com
Dear Antonide,
We sincerely apologize that the dress you received brought you such great disappointment and dissatisfaction.
After checking your case, we confirm our customer service team has offered you the return option. If you expect a full refund, please inform our customer service, and we will provide you with the official return address so you can send the item back and receive your full refund accordingly.
Loragal Trustpilot Team
complaint@loragal.com
DON’T DO IT!!!!
DON’T DO IT!!!!! Skip LORAGAL
If I could give them less, I would.
Not only are their pictures misleading it took them 4 weeks to get me an item and then 8 weeks to get me two other items from the same order and they refuse to give me a refund when my event have been gone for at least 3 weeks. They are offering me 50% of what I paid and they want me to pay for shipping. …… They have horrible customer service do not order from them. Let me help you save some time and money..
16. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von loragal.com
Dear Lashawndra,
We sincerely apologize for the misleading product images, prolonged delivery times, unsatisfactory refund proposal and poor customer service experience that left you extremely frustrated.
To conduct a thorough review of your case and find a fair resolution, please contact our customer complaint team directly with your valid order information. You may also fill out the "Request Information " form we sent you by providing your complete order details. We will carefully investigate your situation and strive to address your concerns properly.
Thank you for your patience and cooperation.
Loragal Trustpilot Team
complaint@loragal.com
If I could give ZERO stars I would
If I could give ZERO stars I would! This place is a fraud!!!! BUYER BEWARE!!!! I HATE THAT I WASTED MY HARD EARNED MONEY!!! I wish that I could post the pics of what I ordered vrs. What I got!! DISGUSTED!!!
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von loragal.com
Dear NitaB,
We sincerely apologize for the unpleasant experience we have brought to you.
To help us locate your order quickly and conduct a thorough investigation into this matter, we kindly suggest you contact us via the email address below together with your valid order information.
You may also fill in your detailed order details in the "Request for information" form we sent to you. Once we receive the relevant information, we will look into your case carefully and provide you with a proper solution as soon as possible.
Thank you for your patience and cooperation.
Loragal Trustpilot Team
complaint@loragal.com
Cheap clothing you have To do your reTurns
HonesTy preTTy on siTe ugly when received. I also ThoughT was a blk owned so Then realized noT so.... Then I sTill said leT me order 3 dresses and oh my god I waited almosT 2 full Months To receive my dress and abouT 3 weeks for The oTher. My bday is in April and wanted The gold dress for bday and did noT geT on Tome.Service Takes long and representative reply noT speedy and They seems To noT keep Their emails on Track. I really wanted To send all 3 dresses back buT you have To pay for return smh cheaply made Tassels shedding and cheap Toxic fabric ThaT creates concerns due carcinogenic ...
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von loragal.com
Dear KEDESHA,
We are very sorry for causing you an unpleasant shopping experience.
We would also like to address your concern regarding toxic fabric that you mentioned may cause cancer. All our garments pass relevant safety textile inspections before shipment and comply with international fabric safety standards, so there is no risk of harmful toxic materials as you worried.
After checking your order shipping records, our customer service team replied to your emails promptly within our stipulated response time. Two of your three dresses were shipped shortly after you placed the order, and it only took around 10 days for you to receive them. The third dress did not take nearly two months to arrive as you described. We fully understand the anxiety brought by the delayed delivery of this item, and we kindly ask you to double-check the full delivery tracking records for reference.
Regarding your return request:
When reviewing our email communication history with you, we noticed you only expressed dissatisfaction with the overall product quality in your emails. You did not provide corresponding photos for us to verify the issues. Our customer service team followed our standard return policy to handle your request accordingly, and we sincerely apologize if this has caused any inconvenience or misunderstanding to you.
We sincerely regret that we failed to meet your expectations on this occasion. If you have any further concerns, please feel free to reply to our email, and we will do our best to assist you.
Best regards,
Loragal Trustpilot Team
complaint@loragal.com
Horrible Business Practices
Horrible is the review. If I could give them less than 1 star I would. After months of dealing with a bad purchase and fighting with them. Below is my last response to them.
Why is my refund not the amount I paid? I paid to ship the item. I returned item exactly how I received it. Loragal has utilized so much of my time and energy only to cheat me out of part of my refund. Loragal business practices are proving to be unfair and illegal. I am a very dissatisfied customer.
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von loragal.com
Dear Tonda,
We are truly sorry for the long-standing troublesome experience and the great amount of time and energy you have spent dealing with this order issue.
We fully understand your confusion and disappointment regarding the refund amount. In accordance with our official return and refund policy, only the product price will be refunded after the return of goods. The original shipping fee incurred when placing the order is a logistics service fee charged by the logistics provider for the initial delivery of the item, which does not belong to the product payment and is non-refundable.
We greatly value every customer’s shopping experience, and we sincerely regret that this transaction has failed to bring you a satisfactory result. We will forward your feedback internally and keep optimizing our return and refund services continuously.
Best regards,
Loragal Trustpilot Team
complaint@loragal.com
I order 2 outfits in April 2026,I…
I order 2 outfits in April 2026,I received 1 but the other was in back log meaning it won't get to me in the time frame that I needed it. Instead of noticing the public that certain items will not be ready for shipment, they simply take your money and tell you (email) that they are sorry and working on it. Meanwhile I'm still waiting for a refund since may 2026 and we're in june!!! Don't order from them!!!!
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von loragal.com
Dear Jackie,
We sincerely apologize for the delayed shipment of your item and the prolonged wait for your refund, which has caused you great trouble.
Our customer complaint team has reviewed your case and arranged expedited processing for your refund. The refund is expected to be returned to your original payment account within the next two days.
Should you have any further questions, please directly reply to our latest email, and we will assist you promptly.
Best regards,
Loragal Trustpilot Team
complaint@loragal.com
Real review
I ordered a dress a month ago and it barely arrived and the dress was completely different and a different size. That’s barely the start of it, it also has a stain and is a different color. DO NOT BUY OFF THIS SITE
31. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von loragal.com
Hi Chris,
We sincerely apologize for the delayed delivery and the multiple issues with your dress, including mismatched style, size, color and stains.
Unfortunately, we cannot locate your order record. To resolve the matter quickly, please reach out to us via the email address below along with your order details. We will review your case and address your concerns as soon as possible.
Best regards,
Loragal Trustpilot Team
complaint@loragal.com
Antwort von loragal.com
Hi Jona,
Thank you for your positive feedback! 😊
Loragal Trustpilot Team
Buyer Beware!
This has been one of the most frustrating online shopping experiences I have ever encountered.
I placed an order, was charged immediately, and then received nothing. After repeated attempts to get answers, I was given excuse after excuse regarding the status of my order. When it became clear that the merchandise was not going to be shipped, I requested a refund.
Unfortunately, the problems did not end there.
I have been repeatedly assured that my refund was being processed, yet days turned into weeks with no refund and no meaningful resolution. Each inquiry resulted in another promise, another timeline, and another explanation, none of which materialized into actual action.
A legitimate business fulfills orders or promptly refunds customers when it cannot. Instead, this company appears far more interested in making promises than honoring them. The lack of accountability, transparency, and follow-through is unacceptable.
Consumers should be extremely cautious before placing an order here. Based on my experience, you may find yourself paying for products that never arrive while being strung along with endless assurances that a refund is "being processed."
I would not recommend this boutique to anyone and will never do business with them again.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von loragal.com
Dear Charle,
We sincerely apologize for the lengthy wait and all the frustration this experience has caused you.
We received your first email on April 15, in which you requested to cancel your order due to delayed delivery. After a follow-up check, we proceeded with the order cancellation and informed you of the estimated refund timeline. Regrettably, we did not hear back from you afterwards, so there was no repeated update on refund schedules as you mentioned. You may verify this via your email records.
We are truly sorry for the inconvenience during the refund period. We have submitted a request for an expedited refund, which is expected to be credited back to your original payment account within two days. Please keep an eye on your account status.
Please feel free to contact us anytime if you have further questions.
Best regards,
Loragal Trustpilot Team
complaint@loragal.com
Don’t trust this site!!!
31. August 2025
Bewertung ohne vorherige Einladung
Antwort von loragal.com
Dear Tahnee Best,
We have checked your order placed on September 29, 2025, which included pre-sale item.
You requested to cancel the order on October 21, 2025 and the refund was processed and returned to your original payment account on December 2,2025. Please kindly check your account.
Feel free to contact us if you have any further questions.
Best regards,
Loragal Trustpilot Team
complaint@loragal.com
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.