The cupcake was crumbling and falling apart all over the place and the frosting tasted too artificial and not fresh. I wasn't impressed by how they normally are if made to order and overpriced for wh... Mehr ansehen
Unternehmen hat geantwortet
Lower Mall, Westfield London Shopping Centre, Ariel Way, W12 7GD London, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
The cupcake was crumbling and falling apart all over the place and the frosting tasted too artificial and not fresh. I wasn't impressed by how they normally are if made to order and overpriced for wh... Mehr ansehen
Unternehmen hat geantwortet
It was a very special day for my daughter's 5th Birthday thanks in part to the wonderful looking/tasting Frozen-themed cake. Very happy with the smooth process and easy collection (my mum collected it... Mehr ansehen
Love Lolas! Popular favourite for me are the red velvet cupcakes (both regular and gluten free are great). My all time favourite however are the cheesecakes. Need to have these stocked more often is m... Mehr ansehen
Camron if I’m not wrong he served me with great attitude and attention . Cupcake was nice i got velvet and chocolate one but one thing I would like tu mention ,your cup cakes frosting is too much swe... Mehr ansehen
Vom Unternehmen geschrieben
Vom Unternehmen geschrieben

Finest ingredients, passionate bakers, handcrafted cupcakes.

Lower Mall, Westfield London Shopping Centre, Ariel Way, W12 7GD, London, Vereinigtes Königreich
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
It was very quick to pick up my cake. The people were very kind and helpful
Great service and very delicious cakes and cupcakes!
The cupcake was crumbling and falling apart all over the place and the frosting tasted too artificial and not fresh. I wasn't impressed by how they normally are if made to order and overpriced for what they're worth. Kind of sad.

Antwort von Lola's - Lola's Westfield White City
It was a very special day for my daughter's 5th Birthday thanks in part to the wonderful looking/tasting Frozen-themed cake. Very happy with the smooth process and easy collection (my mum collected it for me). Thank you guys at Lola's Westfield.
Love Lolas! Popular favourite for me are the red velvet cupcakes (both regular and gluten free are great). My all time favourite however are the cheesecakes. Need to have these stocked more often is my only complaint (noting it needs a fridge). Recently tried the lemon cupcake and it was really really good flavour.
The cake was ready to collect on time, the cake looked fantastic and tasted delicious
We love Lola cakes
Thank you for the NHS discount which made the cake affordable. Collection in Westfield was nice and easy
My service was iffy in the centre so as a result I tried to ask the last behind the counter if there was anyway she could check if I had an account for me. She begrudgingly searched for me after instead of politely asking I spell my email demanded it in a rude tone.
I’ve never really used my loyalty card so didn’t understand there system or if I had any points or my birthday cupcake, (seeing as it was my birthday) this didn’t help the lady to calm down and explain and rather she treated me like I was an idiot and didn’t expand on what my points would do or what it would take off.
Not the first time someone’s been rude at that location. I once had to point and explain the cupcake I wanted 5 times before actually getting the one I wanted to the lady serving me. As she kept trying to put into the box one I did not want.

Antwort von Lola's - Lola's Westfield White City
i tried the red velvet cupcake and although of the cake was delicious, the cream cheese frosting was too overpowering and not sweet enough! it just tasted like triangle cheese on top, which i was absolutely not a fan of!

Antwort von Lola's - Lola's Westfield White City
The Victotia sponge cake was perfect for my birthday and Vanilla cream and fruit with fresh berries were exciptional and not very sweet.
I enjoyed it very much.
Thank you for making my birthday special.
Ordered birthday cakes from Lola's several times and it never disappoint! The cake was well packaged and so delicious. My favourites were the red velvet and chocolate fudge cakes.
I ordered the chocolate and vanilla naked cake for 8 people and ordering online was easy and collecting it at my nearest shop was so handy. The cake was nice and my partner liked it. I thought it was better to eat it at room temperature as the sponge was too dense for me personally.
Visited Lola’s in Westfield White City one morning late last week to buy cupcakes. There were no staff to be found and after waiting several minutes we left empty handed. Had another go today and encountered the rudest assistant who wouldn’t let my husband sit on the chairs behind the stall. He explained I was on my way very shortly and then we were going to buy some cupcakes but she said she didn’t care, he couldn’t sit there. At this point I arrived and in view of the assistant’s attitude we decided not to buy anything. So Lola’s has lost sales twice in a week through poor customer service.

Antwort von Lola's - Lola's Westfield White City
Bought a birthday cake for my husband from Lola for the first time. Great taste and most importantly, my husband enjoyed it! The salesman was polite and provided a great service.
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.