Lola Rae Fashion Bewertungen 

159
TrustScore 3 von 5

3,1

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Absolute best online shop I’ve ever ordered from…ordered about 6 or 7 things and absolutely loved every one of them. Not the slightest issue with anything…fast and friendly customer service as well wh... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

I have returned my dress over 2 weeks ago sent a number of emailing chasing my return. Poor customer service on emails. Do not issue refund within 10 working days like they said. Still waiting and its... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Ordered and retuned within 2 days as quality of clothes was terrible. They received my return 26th June, received an email 7th July to say refund has been processed will take up to 10 days, and still... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Despite loving everything I ordered, 1x item didn’t fit me quite right so sadly had to make a return. I mistakenly sent my parcel to the wrong address, however the customer service was truly remarkabl... Mehr ansehen

Unternehmen hat geantwortet


Kontaktinformationen

3,1

Akzeptabel

TrustScore 3 von 5

159 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 44 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3,1

Alle Bewertungen

(159)

87 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Super fast delivery , gorgeous jacket

Super fast delivery , I was worried it wouldn't arrive in time for Christmas as a last minute buy , Christmas present my daughter in law loves her jacket gorgeous quality highly recommend thank you x

22. Dezember 2025
Lola Rae Fashion-Logo

Antwort von Lola Rae Fashion

Thank you so much for leaving this review it really dos mean alot to us :) We are so glad you loved the jacket and hope you had a lovely Christmas. Thanks again x

Bewertet mit 5 von 5 Sternen

Great quality

Great quality! Love both my items that I ordered and sizing is perfect too. So cosy and warm just wish I had them in every colour!

29. Dezember 2025
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Antwort von Lola Rae Fashion

Thank you so much we are so glad you loved your bits :) We really appreciate your review x

Bewertet mit 5 von 5 Sternen

Great outfit

Great outfit, amazing customer service

Thank you 😘

29. Dezember 2025
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Antwort von Lola Rae Fashion

Thank you so much for taking the time out to leave this review. As a small business we really do appreciate it x

Bewertet mit 1 von 5 Sternen

Item didn’t come on time paid 7 for…

Item didn’t come on time paid 7 for delivery do order more then 2 days pior

18. Dezember 2025
Lola Rae Fashion-Logo

Antwort von Lola Rae Fashion

Hey, We are so sorry to hear your item didn't arrive on time :( We offer next working day delivery before 1pm or standard delivery which is usually 3-5 working days. If you can email us at info@lolaraefashion.co.uk id love to have a look into this for you and we can refund any delivery costs if the delivery has fallen out of the timeframe above :) We are a small business so these review really are detrimental to our business so we would really like the opportunity to rectify this for you :)

Bewertet mit 1 von 5 Sternen

Extremely bad quality for the price.

Extremely bad quality, almost like shein. I will be returning immediately. The dress was extremely short for someone my height - 5’9. For the price of the product I am utterly appalled. Paying £70 for a dress you expect a well-made product. The material was like parchment paper. I am furious.

22. Dezember 2025
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Antwort von Lola Rae Fashion

Hey Adelaide,
Thank you for taking the time to share your feedback. Iv managed to locate your order and we are genuinely sorry to hear that the Sloan dress didn’t meet your expectations and that you felt disappointed with your purchase.

The Sloan is a style we carefully sourced and developed ourselves, including selecting the fabric specifically for this design. It’s a dress we’ve sold hundreds of times and restocked five times this season due to demand, so we’re really surprised and saddened to hear this wasn’t your experience.

We completely understand that fit and fabric preference can feel very personal, especially with height differences, and we never want anyone to feel unhappy with something they’ve ordered from us. We’re a small, family-run business and we take a lot of pride in the quality of everything we design and manufacture, so feedback like this is taken seriously.

If you’re happy to email us directly, we’d really appreciate the chance to learn a bit more about your experience and see if there’s anything we can do to help or put this right for you.

Bewertet mit 1 von 5 Sternen

Ordered item 21 days ago and still not…

Ordered item 21 days ago and still not received

18. Dezember 2025
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Antwort von Lola Rae Fashion

We’re really sorry to see this review, as it doesn’t reflect the delivery information we have here.
Your order was placed on 18th December using standard delivery and it was delivered on 20th December at 13:21.
If there’s been an issue locating the parcel at the delivery address, we’d be more than happy to help you investigate this further with the courier however tracking also includes a delivery photo showing the parcel at the recipient address.
As a small, family-run business, reviews like this genuinely have a big impact on us, which is why we always want to ensure the information shared is accurate and that any issues are properly looked into.
Please feel free to reply to our email so we can assist further.

Bewertet mit 5 von 5 Sternen

Website is easy to use

Website is easy to use. The garment is as it was in the picture and description, I love it. Quick delivery.

15. August 2025
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Antwort von Lola Rae Fashion

Thank you for your review it really does mean alot to a small business like ours :)

Bewertet mit 1 von 5 Sternen

Do not buy from this company

Do not buy from this company. I have already left a review but they are now trying to claim that they have refunded the money when they haven’t.

I have had to raise a dispute with my bank to get the refund back.They have blatantly lied about returning the money to me.

I returned the item because the quality was awful and not a dress you would want to wear.

I have never experienced anything so bad with a company before and am going to make sure none of my friends purchase from this brand.

You can see from other reviews that I am not the first person to experience this awful customer service, so I would avoid buying anything from here.

29. November 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

If I could give less stars I would!

If I could give less stars I would!! I purchased an order in June 2025 and used Klarna. I bought multiple items to choose what was best for me to keep. I have returned part of the order (they have emailed me to confirm they have received it) yet decided to ignore all correspondence with KLARNA resulting in me owing money for items I have returned! DO NOT BUY FROM THIS COMPANY!!!!

21. November 2025
Bewertung ohne vorherige Einladung
Lola Rae Fashion-Logo

Antwort von Lola Rae Fashion

Hey, We’re really sorry to read this — this is absolutely not the experience we want anyone to have. As a small family-run business, we take returns and Klarna payments very seriously, and we would never ignore correspondence regarding a return.

Unfortunately, as your name isn’t shown on your review, we’re unable to locate your order to investigate this properly :( We kindly ask that you email us with your full name and order number, and we will look into this as a priority. We have never refused to process a return that has been received, and we are more than happy to resolve this for you as soon as we have the details.

Bewertet mit 1 von 5 Sternen

It is now the 15th November- on the…

It is now the 15th November- on the 25th October I emailed this so called company to ask were my refund is and I am still no further. I have been emailing and emailing some get a reply and some I am completely ignore the last one was that it has been passed to management to look into it this was over a week and heard nothing since emails ignored. The world were living know every penny counts but for some reason they won’t respond to give me my refund

16. November 2025
Bewertung ohne vorherige Einladung
Lola Rae Fashion-Logo

Antwort von Lola Rae Fashion

hey, We’re sorry to hear you feel this way. We are a small family-run business, however always respond to customer emails within 48 hours, as stated on our website, and we never ignore genuine queries.

We have checked your name and order, and we can confirm the refund was processed within the 10 working-day timeframe outlined in our returns policy. If you have any further questions or need the refund confirmation re-sent, please email us and we will be happy to help.

Bewertet mit 1 von 5 Sternen

So BAD !!

So BAD !!! I‘m waiting for my refund since 4 month !

30. Juni 2025
Bewertung ohne vorherige Einladung
Lola Rae Fashion-Logo

Antwort von Lola Rae Fashion

Hey, We cannot seem to find an order with this name can you please email us and we will investigate this.

Bewertet mit 5 von 5 Sternen

Lola Rae are amazing

Lola Rae are amazing!

I have recommended Lola Rae to all my friends and family who have also bought some fabulous bits. For my trip to Ibiza I was extremely last minute and have some issues with Evri finding my address. However Leah in particular has made communication so easy an has honestly given the best customer service and I even managed to get the dress delivered the day before my trip and the quality was amazing and true to size! Thank you so much Lola Rae I will definitely be ordering again soon x

2. Oktober 2025
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Antwort von Lola Rae Fashion

Thank you so much for your review Beth it honestly means the world to our small business 🥰❤️

Bewertet mit 5 von 5 Sternen

Love my item

Love my item. Exactly as it showed on the model. Perfect for my holiday.

23. September 2025
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Antwort von Lola Rae Fashion

Thank you so much for your lovely review :) We're so happy to hear you love your dress. Have an amazing holiday <3

Bewertet mit 1 von 5 Sternen

Had seen this brand advertised a lot…

Had seen this brand advertised a lot and loved it so I ordered for my holiday via next day delivery which was £7.50 but it never arrived in time, when I returned I realised only one item fit and emailed straight away so that I could return the items and repurchase the ones I liked for a different size. The time frame was right and because I didn’t receive and email back quite in time they told me my that I was out of the time frame and I couldn’t return. I think due to the circumstances and some mistake on their behalf a couple of days should have been accepted for this and I was going to repurchase anyway but now they have an unhappy customer who won’t purchase from them again and leaving a bad review

28. September 2025
Bewertung ohne vorherige Einladung
Lola Rae Fashion-Logo

Antwort von Lola Rae Fashion

Hi Katie, I am one of the owners of the business and i am really sorry to read your review and hear you feel let down. We do have a standard returns timeframe in place, and we always work from the date a customer first gets in touch with us.

We’d love to look into this further for you, could you please email us at info@lolaraefashion.co.uk with your order number and the date of your first email? That way we can double-check everything and make sure this is resolved fairly.

Thank you.

Bewertet mit 1 von 5 Sternen

ABSOLUTE LIES OF A REPLY

Bought a skirt yesterday morning at 8.50am, paid for next day delivery which was £7.50. Still had no dispatched email and now concerned it won't arrive on time and emails take 48 hours to reply, which is no good when I needed the skirt for today, hence the £7.50 I paid for delivery, hopefully they will see this if my email won't be read until Sunday, which is no good for a service I paid for yesterday 😢. Update its now 4 days since I paid for next day delivery, still no response or skirt!
UPDATE 29/9/25.
UTTER LIES of a reply, the skirt was not sent on Thursday morning as it should have been, you didn't dispatch the skirt until Friday afternoon, it was meant to arrive Friday, so first lie. Also everi have never attempted delivery 2nd lie, evri didn't even receive the parcel until Saturday, I have all the tracking updates to prove this,took screenshots via the evri tracking ro prove this, along with any emails sent from you. I have also tried to email you twice and had no response so how do you suggest we solve this when you don't contact me back. Please get in touch with me, as you have ignored all contact I have sent, and only replied on here with a generic response of utter lies. I don't even know how you have my order details Ias I've never gave them until now. Order number L#27932. Please get in touch with me.

25. September 2025
Bewertung ohne vorherige Einladung
Lola Rae Fashion-Logo

Antwort von Lola Rae Fashion

Hey Emma, I’m really sorry for the stress here. We’ve checked your order and it was dispatched on time our side, and the Evri tracking shows an attempted delivery. Courier networks can experience delays, but that’s not the experience we want for you, so we completely understand how frustrating it is, especially as everything was dispatched on time from our side. Please email us at info@lolaraefashion.co.uk with your order number and we’ll resolve this right away. Whether that’s re-sending, arranging a collection, or sorting a refund for delivery or the order if applicable.
Thank you

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